Stopped by late Sunday afternoon and ordered two sandwiches to go. Juan A. was working the entire store by himself — like a beast! He was handling to-go orders, prepping his station, and helping dine-in customers, all while delivering excellent customer service. He even managed a very disgruntled Uber/DoorDash driver with poise and professionalism, without missing a beat.
My only question for upper management is this: Where was the GM or AM to support this crew member when no one else was available? Correct me if I’m wrong, but isn’t it protocol that when no one can cover a shift, the GM or AM is supposed to step in — not leave the entire store to a single crew member who isn’t management?
Poor management is the only reason for the three stars. Juan A. himself deserves five stars for his performance and his ability to run the entire store on his own.
Atmosphere: 5
Food: 5
Service: 5
Randy Maust
Last Wednesday Nov 12 I placed a delivery order which they got wrong. I contacted the store but the manager was not in. I called back the next day and the manager offered to send a replacement friday for lunch. I haven't heard from her yet. I order every couple weeks from them and seldom do they get it wrong. Somewhat disappointed in the response.
Food: 3
Service: 2
Mitchell Patterson
I arrived around lunch and the two girls working the counter were very busy with lunch rush. They were both so kind and patient with everyone even though they were slammed. In this world sadly that's a rarity and it's something to be said about that subway location. Food was great as well!
Atmosphere: 5
Food: 5
Service: 5
Love
My husband and I got lunch from here. I picked up our order and hurried home because he had work soon. One of our sandwiches was missing 3 of the veggies requested and had the wrong sauce. There were 3 or 4 other peoples orders piled up by the register, a man waiting to order, and only one worker. Do better🙄
Atmosphere: 1
Food: 1
Service: 1
amad dawaghreh
Lousey customer service...No clue of what a customer service is ..
Atmosphere: 1
Food: 1
Service: 1
Collin Delarosa
This place will short you on your protein and tell you it’s “ portion control “ the guy literally shaked the spoon and gave me a half a serving and wanted to charge me more cause I asked for a full spoon!! DO NOT GO TO THIS LOCATION!! 🚮
Sean Lamar
Really don’t listen to you here I’m eating a small breakfast sandwhich full of garlic sauce cause he wouldn’t listen to thin line twice now I’ve come and this happen with same guy he doesn’t care how he makes your sandwhich just slop it on. smh one with longer black beard and ponytail need to listen to the customers orders!
Matthew Fetterhoff
Put in the special instructions to toast flatbread sandwich, called ahead to ask for it to be toasted, and asked when I arrived if it was toasted and was told yes. It was not, it was stone cold and cheese wasn’t melted at all and it was for my pregnant wife who can’t have cold cuts unless they’re cooked. When called they claimed it was toasted when obviously it wasn’t. Won’t be coming back here.
Atmosphere: 1
Food: 1
Service: 1
Paul Blackstock
We get inundated with coupons through the mail, but cannot use them at this location. Drink machine was out of service. Customer service is very nonchalant, meaning they don't appear to care whether you're giving them business or not. I'll avoid going there in the future.
Tawana Burgan
The food was good and my order was fixed correctly. All the employees were very friendly. The store seemed clean and the prep area was clean. My only complaint is all the local subways have quit taking the coupons that come in the mail.
If I could leave a zero I would. The girl by the name of Anna is incredibly disrespectful and right off the bat as my coworker called up there was extremely rude. In addition, I had put toasted on the order and NONE of the sandwiches were, which honestly wouldn’t even bother me if the employee there hadn’t been so disrespectful initially. Check your peoples customer service please and thank you.
Food: 1
Service: 1
shane rivera AR
Very friendly employees and great place to study
Atmosphere: 4
Food: 4
Service: 5
David Hassell
Should be a model for other subways. It was clean, they were professional and friendly.
Atmosphere: 5
Food: 5
Service: 5
Carlos Hernandez
Subwat at 29th St. location must not want business. We are unable to pay for multiple orders. Tried two different apps on two different phones. Two different accounts. Tried three different debit cards. App provides zero information other than their stupid pop-up, "Uh-oh! Payment failed!" Did this Subway block our debit card payment information due to using discount coupon codes? This Subway owner of this store must want a lawsuit. We're not paying your ridiculous high prices for a sandwich. I can go eat a nice steak or BBQ somewhere else for the same cost...not happening. Another Subway took our payment without any issues.
Atmosphere: 1
Food: 1
Service: 1
Gunner 01
Employees for most part were nice and professional, guy at the register not so much
Stopped by late Sunday afternoon and ordered two sandwiches to go. Juan A. was working the entire store by himself — like a beast! He was handling to-go orders, prepping his station, and helping dine-in customers, all while delivering excellent customer service. He even managed a very disgruntled Uber/DoorDash driver with poise and professionalism, without missing a beat.
My only question for upper management is this: Where was the GM or AM to support this crew member when no one else was available? Correct me if I’m wrong, but isn’t it protocol that when no one can cover a shift, the GM or AM is supposed to step in — not leave the entire store to a single crew member who isn’t management?
Poor management is the only reason for the three stars. Juan A. himself deserves five stars for his performance and his ability to run the entire store on his own.
Atmosphere: 5
Food: 5
Service: 5
Last Wednesday Nov 12 I placed a delivery order which they got wrong. I contacted the store but the manager was not in. I called back the next day and the manager offered to send a replacement friday for lunch. I haven't heard from her yet. I order every couple weeks from them and seldom do they get it wrong. Somewhat disappointed in the response.
Food: 3
Service: 2
I arrived around lunch and the two girls working the counter were very busy with lunch rush. They were both so kind and patient with everyone even though they were slammed. In this world sadly that's a rarity and it's something to be said about that subway location. Food was great as well!
Atmosphere: 5
Food: 5
Service: 5
My husband and I got lunch from here. I picked up our order and hurried home because he had work soon. One of our sandwiches was missing 3 of the veggies requested and had the wrong sauce. There were 3 or 4 other peoples orders piled up by the register, a man waiting to order, and only one worker. Do better🙄
Atmosphere: 1
Food: 1
Service: 1
Lousey customer service...No clue of what a customer service is ..
Atmosphere: 1
Food: 1
Service: 1
This place will short you on your protein and tell you it’s “ portion control “ the guy literally shaked the spoon and gave me a half a serving and wanted to charge me more cause I asked for a full spoon!! DO NOT GO TO THIS LOCATION!! 🚮
Really don’t listen to you here I’m eating a small breakfast sandwhich full of garlic sauce cause he wouldn’t listen to thin line twice now I’ve come and this happen with same guy he doesn’t care how he makes your sandwhich just slop it on. smh one with longer black beard and ponytail need to listen to the customers orders!
Put in the special instructions to toast flatbread sandwich, called ahead to ask for it to be toasted, and asked when I arrived if it was toasted and was told yes. It was not, it was stone cold and cheese wasn’t melted at all and it was for my pregnant wife who can’t have cold cuts unless they’re cooked. When called they claimed it was toasted when obviously it wasn’t. Won’t be coming back here.
Atmosphere: 1
Food: 1
Service: 1
We get inundated with coupons through the mail, but cannot use them at this location. Drink machine was out of service. Customer service is very nonchalant, meaning they don't appear to care whether you're giving them business or not. I'll avoid going there in the future.
The food was good and my order was fixed correctly. All the employees were very friendly. The store seemed clean and the prep area was clean. My only complaint is all the local subways have quit taking the coupons that come in the mail.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
If I could leave a zero I would. The girl by the name of Anna is incredibly disrespectful and right off the bat as my coworker called up there was extremely rude. In addition, I had put toasted on the order and NONE of the sandwiches were, which honestly wouldn’t even bother me if the employee there hadn’t been so disrespectful initially. Check your peoples customer service please and thank you.
Food: 1
Service: 1
Very friendly employees and great place to study
Atmosphere: 4
Food: 4
Service: 5
Should be a model for other subways. It was clean, they were professional and friendly.
Atmosphere: 5
Food: 5
Service: 5
Subwat at 29th St. location must not want business. We are unable to pay for multiple orders. Tried two different apps on two different phones. Two different accounts. Tried three different debit cards. App provides zero information other than their stupid pop-up, "Uh-oh! Payment failed!" Did this Subway block our debit card payment information due to using discount coupon codes? This Subway owner of this store must want a lawsuit. We're not paying your ridiculous high prices for a sandwich. I can go eat a nice steak or BBQ somewhere else for the same cost...not happening. Another Subway took our payment without any issues.
Atmosphere: 1
Food: 1
Service: 1
Employees for most part were nice and professional, guy at the register not so much
Atmosphere: 3
Food: 4
Service: 2
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