Entire order of four smoothies, a yogurt bowl, and a sandwich were wrong. Apparently if you ask for no blueberries, that means no fruit at all. Waited for 20mins for an online order that was placed 15 minutes before I arrived. Tried to address the concerns with the store and was refused a refund or any kind of remuneration. Won't be back.
Atmosphere: 1
Food: 1
Service: 1
Michelle Spivey
Clean interior, friendly staff, quick service, spelled my name correctly, and made a great smoothie!
Atmosphere: 5
Food: 5
Service: 5
Rhon K
Please Include the added sugar in your ingredients list
Atmosphere: 3
Food: 4
Service: 5
Rebecca Taylor
I came in today at the location on adams in.Temple and purchased two of the peanut butter.Smoothies and asked for chia seeds in both of them today.For some reason, it seemed like it was more icy than flavorful.And neither one of our drinks had chia seeds
Atmosphere: 5
Food: 5
Service: 1
Mickey Hodge
Great smoothies!
Atmosphere: 5
Food: 5
Service: 5
Justin Hartl
Amazing! Thank you guys
Atmosphere: 5
Food: 5
Service: 5
Nancy Whitney
Service is hit and miss. They don't have enough employees working during peak hours. One person making shakes and having to take orders at the same time IS NOT OKAY! Shakes are good. Foods great when it's in stock. Employees are nice. Bathroom clean. My only complaint is why are there no trash cans in your lobby? I like to throw away my trash not just leave it on the table. Lobby is setup like a fast food chain but no trash cans?
Atmosphere: 5
Food: 5
Service: 3
Through the Dutch Door
We used to love this place and come several times a week. Its slowly been leaving us a bit more disappointed each time but today was the final blow. We thought we'd redeem the free smoothie promo. We got 3 food items with sides, and 3 smoothies. It cost over $50 with the free smoothie. As we were walking out, We notice we did not receive our sides. We were told there were no sides available unless we pay extra for the premium side. No thanks. So we get home and the supergreen wrap is overcooked and tough on the outside. I was annoyed by that so I went to the website and filled out their comments, not wanting to publicly complain if it was something of a fluke, but then later, about halfway through my smoothie, I find a piece of metal in it. $50 in the trash. We won't be returning.
Atmosphere: 1
Food: 1
Service: 1
tony reyes
Very disappointed. I have had good experiences in the past and some decent smoothies. I came in today and attempted to use a free reward which had no restrictions and still denied the smoothie I wanted. I asked for one they could make work as long as it had bananas. The owners both were there and the female owner was actually part of the interaction... I instead was served a very different smoothie with no banana and strawberry which I cannot have. I informed the owner and honestly the customer service was very poor to say the least. His response was dont worry I own 3 of these stores as if my business isn't important. I will not return not that it matters since he is so wealthy that customer service does not matter. Very disappointed..
Update: I was left a voicemail for my complaint and was not helped. And my options to be clear were to somehow bring a thrown away smoothie that had something I was allergic to a day after calling ? A simple fix to the smoothie would have been great and not resulted in any reviews other than my common 5 star reviews if leaving one.
Just to add... watching the smoothie sit in the blender for a few minutes after also expressing I was on a time crunch while the other owner and 2 employees discussed business was very unprofessional
Atmosphere: 1
Food: 1
Service: 1
Jennifer Hornsby
My husband loves going to tropical smoothie. Food and service is amazing
Would have been a 0 star but that option not available . Stop by for the 1st time yesterday morning and was very disappointed no customer service skills at all 2ladys not even acknowledge that I was there then finally they took my order gave them a $50 they look at it and said they don’t take $50 no where on the door dose it say y’all do not take a $50 went ahead and pay with my card very disappointed very nasty smoothie will never ever come back I’ll stick to smoothie king
Atmosphere: 1
Food: 1
Service: 1
Charles
Walked in at about 3:35pm today. Walked up to the register ready to redeem my rewards, no one acknowledged me, they looked at me weird and kept making orders. There were 2 people behind counter. One guy and another lady with do rag....Another customer, who is white, walks in and the lady speaks to him and welcomes him. I Didn't feel welcomed so I left after standing there looking stupid and unacknowledged.
Atmosphere: 1
Service: 1
Clement Roberts
We arrived 6 minutes before closing and they still took our order. The staff were friendly and helpful.
Atmosphere: 5
Food: 5
Service: 5
Megan Stallion
Tropical Smoothie has completely gone downhill over the past few months. I used to love coming here on my lunch break or days off, but now I’d much rather take my money to Smoothie King or Bahama bucks !
The service has become terrible, and management seems to have stopped properly training staff. Laura, the owner, has fired several great employees recently the ones who actually cared and knew what they were doing. Since then, it feels like there’s no structure, and employees are just doing whatever they want.
Most importantly, during a recent visit, I let them know I was allergic to mango and yet they still gave me a smoothie containing mango. I ended up having an allergic reaction, which could’ve been very dangerous. That kind of mistake is unacceptable and shows a complete lack of attention to customer safety.
This used to be one of my favorite spots, but I can’t say that anymore. The quality, service, and overall environment have gone way down. Very disappointing.
Entire order of four smoothies, a yogurt bowl, and a sandwich were wrong. Apparently if you ask for no blueberries, that means no fruit at all. Waited for 20mins for an online order that was placed 15 minutes before I arrived. Tried to address the concerns with the store and was refused a refund or any kind of remuneration. Won't be back.
Atmosphere: 1
Food: 1
Service: 1
Clean interior, friendly staff, quick service, spelled my name correctly, and made a great smoothie!
Atmosphere: 5
Food: 5
Service: 5
Please Include the added sugar in your ingredients list
Atmosphere: 3
Food: 4
Service: 5
I came in today at the location on adams in.Temple and purchased two of the peanut butter.Smoothies and asked for chia seeds in both of them today.For some reason, it seemed like it was more icy than flavorful.And neither one of our drinks had chia seeds
Atmosphere: 5
Food: 5
Service: 1
Great smoothies!
Atmosphere: 5
Food: 5
Service: 5
Amazing! Thank you guys
Atmosphere: 5
Food: 5
Service: 5
Service is hit and miss. They don't have enough employees working during peak hours. One person making shakes and having to take orders at the same time IS NOT OKAY! Shakes are good. Foods great when it's in stock. Employees are nice. Bathroom clean. My only complaint is why are there no trash cans in your lobby? I like to throw away my trash not just leave it on the table. Lobby is setup like a fast food chain but no trash cans?
Atmosphere: 5
Food: 5
Service: 3
We used to love this place and come several times a week. Its slowly been leaving us a bit more disappointed each time but today was the final blow. We thought we'd redeem the free smoothie promo. We got 3 food items with sides, and 3 smoothies. It cost over $50 with the free smoothie. As we were walking out, We notice we did not receive our sides. We were told there were no sides available unless we pay extra for the premium side. No thanks. So we get home and the supergreen wrap is overcooked and tough on the outside. I was annoyed by that so I went to the website and filled out their comments, not wanting to publicly complain if it was something of a fluke, but then later, about halfway through my smoothie, I find a piece of metal in it. $50 in the trash. We won't be returning.
Atmosphere: 1
Food: 1
Service: 1
Very disappointed. I have had good experiences in the past and some decent smoothies. I came in today and attempted to use a free reward which had no restrictions and still denied the smoothie I wanted. I asked for one they could make work as long as it had bananas. The owners both were there and the female owner was actually part of the interaction... I instead was served a very different smoothie with no banana and strawberry which I cannot have. I informed the owner and honestly the customer service was very poor to say the least. His response was dont worry I own 3 of these stores as if my business isn't important. I will not return not that it matters since he is so wealthy that customer service does not matter. Very disappointed..
Update: I was left a voicemail for my complaint and was not helped. And my options to be clear were to somehow bring a thrown away smoothie that had something I was allergic to a day after calling ? A simple fix to the smoothie would have been great and not resulted in any reviews other than my common 5 star reviews if leaving one.
Just to add... watching the smoothie sit in the blender for a few minutes after also expressing I was on a time crunch while the other owner and 2 employees discussed business was very unprofessional
Atmosphere: 1
Food: 1
Service: 1
My husband loves going to tropical smoothie. Food and service is amazing
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Friendly staff great food
Atmosphere: 5
Food: 5
Service: 5
Would have been a 0 star but that option not available .
Stop by for the 1st time yesterday morning and was very disappointed no customer service skills at all 2ladys not even acknowledge that I was there then finally they took my order gave them a $50 they look at it and said they don’t take $50 no where on the door dose it say y’all do not take a $50 went ahead and pay with my card very disappointed very nasty smoothie will never ever come back I’ll stick to smoothie king
Atmosphere: 1
Food: 1
Service: 1
Walked in at about 3:35pm today. Walked up to the register ready to redeem my rewards, no one acknowledged me, they looked at me weird and kept making orders. There were 2 people behind counter. One guy and another lady with do rag....Another customer, who is white, walks in and the lady speaks to him and welcomes him. I Didn't feel welcomed so I left after standing there looking stupid and unacknowledged.
Atmosphere: 1
Service: 1
We arrived 6 minutes before closing and they still took our order. The staff were friendly and helpful.
Atmosphere: 5
Food: 5
Service: 5
Tropical Smoothie has completely gone downhill over the past few months. I used to love coming here on my lunch break or days off, but now I’d much rather take my money to Smoothie King or Bahama bucks !
The service has become terrible, and management seems to have stopped properly training staff. Laura, the owner, has fired several great employees recently the ones who actually cared and knew what they were doing. Since then, it feels like there’s no structure, and employees are just doing whatever they want.
Most importantly, during a recent visit, I let them know I was allergic to mango and yet they still gave me a smoothie containing mango. I ended up having an allergic reaction, which could’ve been very dangerous. That kind of mistake is unacceptable and shows a complete lack of attention to customer safety.
This used to be one of my favorite spots, but I can’t say that anymore. The quality, service, and overall environment have gone way down. Very disappointing.
Atmosphere: 1
Food: 1
Service: 1
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