Food may be good, but it’s very obvious that cleanliness is not a priority.
I’m scared to think what the cooking surfaces and storage areas look like.
S
This location is hit or miss. I often choose Chipotles while traveling because of autoimmune disease and they typically have gluten free protocols in place. Most of the time the tables are dirty. Got lunch there Tuesday 11/25/25. I saw the server preparing food ahead of me scoop chicken onto a burrito, and when a piece of chicken rolled off of the tortilla, she threw it back in the chicken bin. Told the server “gluten free” when she got to me, and she just stared at me. Repeated myself several times to a blank look back, then she waved her hand over the tortillas and said “it’s all gluten free.” I asked for her to please get someone who understands gluten free. She proceeded to ask five others behind the counter. None understood except for one man; he told her to change her gloves. Most Chipotles not only change gloves but also change out all utensils.
gary michael
Love Chipotle. The food is amazing
Atmosphere: 5
Food: 5
Service: 5
Racheal Miller
Food was fresh, service was friendly and fast. Will return again. We ordered steak bowls and a chicken burrito.
Atmosphere: 5
Food: 5
Service: 5
Randy Harcom
Consistent. Best way to describe it. Nothing spectacular but a good regular place to go and know what you are getting.
Atmosphere: 3
Food: 3
Service: 3
Vanessa cc
This chipotle must be understaffed because every time i come in the line is out the door and does not move i wait minimum of 20 minutes everytime just to order food. DEFINITELY ORDER ONLINE IF YOU CAN. Slowest place ever
Atmosphere: 1
Food: 4
Service: 1
Moe Moe
Portions are half what they use to be. Less food same money.
Atmosphere: 1
Food: 4
Service: 4
Amanda Esner
Took my son this evening he went in not one time did the young lady smile at all while being checked out seemed she doesn’t like her job much but then my son goes over to the drink station and they are out of lemonade so he goes to ask the lady at the register which I asked for her name it’s Gabriella her response to my so was we don’t have any so I walked in and asked could you please have someone make some and she didn’t like that much at all so she had a very nice lady name Chrissy I believe was her name come off her lunch to make it for my child. Maybe yall need work on customer service skills we for sure will take our business back to Forney
Atmosphere: 1
Food: 5
Service: 1
Michael Benitez
Why am I paying more for the same order I asked for double carne asada and chicken. What I have does not look like a 30 dollar bowl.
Service: 1
Dylan Lawrence
I asked for queso and they give me sour cream.Also couldn’t even hear them most were nice though.Doesn’t Clean the tables.
Do not go eat here at night, they close at 10 but at 8ish when I went in there the food line was disgusting not clean no food the young lady was raking the bottom of the pan and hand a line. I live in the area and this has happened on numerous occasions. Ask if they were going to cook more and the answer was no. I wonder if these big chains do this to save and not waste food. When I worked in fast food they would store for overnight and use the leftovers meat first maybe that has changed. This is a very busy area right off I20 so they really need to step up. I do not intend on eating here after 7 pm you will more than likely not get your money's worth.
Atmosphere: 1
Food: 1
Service: 1
Kristina Stewart
If your order's messed up or missing, there is no way to contact customer support. If you do manage to get through to the call center, they just repeat the same script over and over and say they're sorry.They can't help you. And the only reply I get online is to go back to the chatbot that repeats the same script and also cannot help me. I'm out forty dollars in food and there's no way to get it back.
Service: 1
Kristina Blackwell
Oh my.
The only good thing this place has going for it is the people who work there seem friendly enough.
Definitely needs the health inspector to come by and take a look at it. Do these people have food handling training? After watching the girl make my quesadilla, I had to toss it out. That is not how you handle food. The two main things was that she got the tortilla for my quesadilla and carried it around for about 3 to 4 minutes while she went through this and went over to here and just flopping it around everywhere while she tried to get things together and I kept waiting to see if she would just toss that tortilla in the trash and nope. Then, while she was preparing the food, she was leaning over the counter and over all of the food bins. It was unnerving.
The other thing? I put in my mobile order at 8:44pm. Promise time was 9:10. I arrived at 9:20pm. They had not started it. Finally got my order and left at 9:48pm. There were five people working, there was only one other person waiting on an order when I got there.
Atmosphere: 1
Food: 1
Service: 2
Brenda Perez
Food is good here but they need to work on customer service. The workers always look mad.
Atmosphere: 4
Food: 4
Service: 1
charles miller
Worst chipolte ive been too raw meat and zero seasoning on so called carne asada meat and slo lazy workers 9.13.25 4pm horiible and small.portions of meat totally disgusting
This place is a dump…
Food may be good, but it’s very obvious that cleanliness is not a priority.
I’m scared to think what the cooking surfaces and storage areas look like.
This location is hit or miss. I often choose Chipotles while traveling because of autoimmune disease and they typically have gluten free protocols in place. Most of the time the tables are dirty. Got lunch there Tuesday 11/25/25. I saw the server preparing food ahead of me scoop chicken onto a burrito, and when a piece of chicken rolled off of the tortilla, she threw it back in the chicken bin. Told the server “gluten free” when she got to me, and she just stared at me. Repeated myself several times to a blank look back, then she waved her hand over the tortillas and said “it’s all gluten free.” I asked for her to please get someone who understands gluten free. She proceeded to ask five others behind the counter. None understood except for one man; he told her to change her gloves. Most Chipotles not only change gloves but also change out all utensils.
Love Chipotle. The food is amazing
Atmosphere: 5
Food: 5
Service: 5
Food was fresh, service was friendly and fast. Will return again. We ordered steak bowls and a chicken burrito.
Atmosphere: 5
Food: 5
Service: 5
Consistent. Best way to describe it. Nothing spectacular but a good regular place to go and know what you are getting.
Atmosphere: 3
Food: 3
Service: 3
This chipotle must be understaffed because every time i come in the line is out the door and does not move i wait minimum of 20 minutes everytime just to order food. DEFINITELY ORDER ONLINE IF YOU CAN. Slowest place ever
Atmosphere: 1
Food: 4
Service: 1
Portions are half what they use to be. Less food same money.
Atmosphere: 1
Food: 4
Service: 4
Took my son this evening he went in not one time did the young lady smile at all while being checked out seemed she doesn’t like her job much but then my son goes over to the drink station and they are out of lemonade so he goes to ask the lady at the register which I asked for her name it’s Gabriella her response to my so was we don’t have any so I walked in and asked could you please have someone make some and she didn’t like that much at all so she had a very nice lady name Chrissy I believe was her name come off her lunch to make it for my child. Maybe yall need work on customer service skills we for sure will take our business back to Forney
Atmosphere: 1
Food: 5
Service: 1
Why am I paying more for the same order
I asked for double carne asada and chicken. What I have does not look like a 30 dollar bowl.
Service: 1
I asked for queso and they give me sour cream.Also couldn’t even hear them most were nice though.Doesn’t Clean the tables.
Restaurantji Recommends
Do not go eat here at night, they close at 10 but at 8ish when I went in there the food line was disgusting not clean no food the young lady was raking the bottom of the pan and hand a line. I live in the area and this has happened on numerous occasions. Ask if they were going to cook more and the answer was no. I wonder if these big chains do this to save and not waste food. When I worked in fast food they would store for overnight and use the leftovers meat first maybe that has changed. This is a very busy area right off I20 so they really need to step up. I do not intend on eating here after 7 pm you will more than likely not get your money's worth.
Atmosphere: 1
Food: 1
Service: 1
If your order's messed up or missing, there is no way to contact customer support. If you do manage to get through to the call center, they just repeat the same script over and over and say they're sorry.They can't help you. And the only reply I get online is to go back to the chatbot that repeats the same script and also cannot help me. I'm out forty dollars in food and there's no way to get it back.
Service: 1
Oh my.
The only good thing this place has going for it is the people who work there seem friendly enough.
Definitely needs the health inspector to come by and take a look at it. Do these people have food handling training? After watching the girl make my quesadilla, I had to toss it out. That is not how you handle food. The two main things was that she got the tortilla for my quesadilla and carried it around for about 3 to 4 minutes while she went through this and went over to here and just flopping it around everywhere while she tried to get things together and I kept waiting to see if she would just toss that tortilla in the trash and nope. Then, while she was preparing the food, she was leaning over the counter and over all of the food bins. It was unnerving.
The other thing? I put in my mobile order at 8:44pm. Promise time was 9:10. I arrived at 9:20pm. They had not started it. Finally got my order and left at 9:48pm. There were five people working, there was only one other person waiting on an order when I got there.
Atmosphere: 1
Food: 1
Service: 2
Food is good here but they need to work on customer service. The workers always look mad.
Atmosphere: 4
Food: 4
Service: 1
Worst chipolte ive been too raw meat and zero seasoning on so called carne asada meat and slo lazy workers 9.13.25 4pm horiible and small.portions of meat totally disgusting
Atmosphere: 1
Food: 1
Service: 1
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