Excellent pizza for Sunday lunch on a trip to Tyler.
Atmosphere: 4
Food: 5
Service: 3
V Wood
We went to the Mod in Terrell, TX. We were not greeted at all when we entered. No “welcome to Mod.” Nothing. The girl just kept cleaning the counter area. Then she slowly went over and washed her hands. She must have thought she was scrubbing for surgery. After that she slowly went over and put on gloves. Still had not said a word to us. Finally, she approached the counter and asked what we wanted. She definitely needs some customer service skills and training.
The store is very old looking and has to be the worse that we have ever seen. The bench seating cushions are cracked and worn. The decor is drab. I seriously do not understand why this location is allowed to carry the Mod name.
Atmosphere: 1
Food: 5
Service: 1
Erica Willis
MOD is mid...as my children say. My son thought they were cheap on cheese and flavor compared the sauce to spaghetti sauce and hoped to find a pizza hut further up the highway.
Atmosphere: 3
Food: 3
Service: 3
Andrew Carlisle
Yesterday was my first time here as we were looking for a sit down pizza place. From the moment we walked in, we felt like there was a toxic atmosphere. Took a long time for employees to say a word to us, and there was negative attitudes throughout our time here, from prepping the pizzas to checking out. Customer service was overall a negative experience.
Looking at the dough and ingredients was a little heartbreaking, and the taste confirmed it. This may have been the worst pizza I've ever had. Sauce was not evenly spread, ingredients tasted cheap, and was not what i was expecting for pizza. My friends and their ypung kids all said the same thing that they did not like their pizzas at all. A cookie we ordered was never given so we had to go up there and get it, of which they forgot.
Suggestions I would have is for the employees to greet customers, put on a smile, and talk politely to the customers. I know this is a chain business, but ingredients need serious TLC. After this experience i would not come back, and i cannot recommend this place to others. Finding local pizza shops would be the best bet when craving pizzas, but even other chain pizza spots would be better.
Atmosphere: 1
Food: 1
Service: 1
Ben McDaniel
Went there the other day to pick up a few pizzas for my wife and I. I was greeted and placed my order quickly. The service was great. There was a wait as they were backed up with online orders and several people had already order in front of me. There was one crew member, and no I did not get his name, who apologized for the delay and asked if I wanted a drink while I waited. I took him up on his offer. As I waited he kept me updated on my order and kept apologizing for my delay. He even double checked my order and saw that my wife ordered extra crispy on her pizza. He made sure this happened. Once my order was ready he also comped me two chocolate cakes that they sell for my wait. We go here pretty often because the service is great and fast. The food is ALWAYS delicious. You won't go wrong by stopping by here and either eating here or taking it home.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meat Lovers, Salads, Sauce
jaden moore
The Manager was conducting some sort of interview or meeting over speaker phone full blast in the middle of the restaurant. The pizza is good and the staff is decent. Being in Terrell it does attract a rather loud and uncivilized crowd.
Atmosphere: 1
Food: 5
Service: 3
Katie McDonald
Food was incredible! Our person who helped us seemed to be in a big hurry though, and rushed us through our order. We knew what we wanted but there was no level of customer service there. I did ask his name and he told me it was Josh. He also seemed to have a bad attitude with his coworkers, which kind of killed my vibe. Ive been here before and had great service so I'm not sure what is going on now.
Used to be a good restaurant but now it seems that the employees get a commission if they put less toppings on it. And understaffed must of the time.
Atmosphere: 1
Food: 1
Service: 1
gerald lloyd
Thank you, jose, and the staff working tonight. Y'all always great
Atmosphere: 5
Food: 5
Service: 5
Dallas Girl
I love paying one price and customizing my pizza to suit myself. The pizza is tasty and comes out in a reasonable time.
Andrew Hendricks
Amazing alfredo pizza sauce.
JN C
I love this place, the food and service it’s always good but I just saw the manager push the trash down in the trash can because it was full and didn’t wash he’s hands.. very disappointed! So many good things here but this not ok.
Delicious & friendly
Atmosphere: 5
Food: 5
Service: 5
Always good
Atmosphere: 5
Food: 5
Service: 5
Delicious and so customizable
Atmosphere: 5
Food: 5
Service: 4
Excellent pizza for Sunday lunch on a trip to Tyler.
Atmosphere: 4
Food: 5
Service: 3
We went to the Mod in Terrell, TX. We were not greeted at all when we entered. No “welcome to Mod.” Nothing. The girl just kept cleaning the counter area. Then she slowly went over and washed her hands. She must have thought she was scrubbing for surgery. After that she slowly went over and put on gloves. Still had not said a word to us. Finally, she approached the counter and asked what we wanted. She definitely needs some customer service skills and training.
The store is very old looking and has to be the worse that we have ever seen. The bench seating cushions are cracked and worn. The decor is drab. I seriously do not understand why this location is allowed to carry the Mod name.
Atmosphere: 1
Food: 5
Service: 1
MOD is mid...as my children say. My son thought they were cheap on cheese and flavor compared the sauce to spaghetti sauce and hoped to find a pizza hut further up the highway.
Atmosphere: 3
Food: 3
Service: 3
Yesterday was my first time here as we were looking for a sit down pizza place. From the moment we walked in, we felt like there was a toxic atmosphere. Took a long time for employees to say a word to us, and there was negative attitudes throughout our time here, from prepping the pizzas to checking out. Customer service was overall a negative experience.
Looking at the dough and ingredients was a little heartbreaking, and the taste confirmed it. This may have been the worst pizza I've ever had. Sauce was not evenly spread, ingredients tasted cheap, and was not what i was expecting for pizza. My friends and their ypung kids all said the same thing that they did not like their pizzas at all. A cookie we ordered was never given so we had to go up there and get it, of which they forgot.
Suggestions I would have is for the employees to greet customers, put on a smile, and talk politely to the customers. I know this is a chain business, but ingredients need serious TLC. After this experience i would not come back, and i cannot recommend this place to others. Finding local pizza shops would be the best bet when craving pizzas, but even other chain pizza spots would be better.
Atmosphere: 1
Food: 1
Service: 1
Went there the other day to pick up a few pizzas for my wife and I. I was greeted and placed my order quickly. The service was great. There was a wait as they were backed up with online orders and several people had already order in front of me. There was one crew member, and no I did not get his name, who apologized for the delay and asked if I wanted a drink while I waited. I took him up on his offer. As I waited he kept me updated on my order and kept apologizing for my delay. He even double checked my order and saw that my wife ordered extra crispy on her pizza. He made sure this happened. Once my order was ready he also comped me two chocolate cakes that they sell for my wait. We go here pretty often because the service is great and fast. The food is ALWAYS delicious. You won't go wrong by stopping by here and either eating here or taking it home.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meat Lovers, Salads, Sauce
The Manager was conducting some sort of interview or meeting over speaker phone full blast in the middle of the restaurant. The pizza is good and the staff is decent. Being in Terrell it does attract a rather loud and uncivilized crowd.
Atmosphere: 1
Food: 5
Service: 3
Food was incredible! Our person who helped us seemed to be in a big hurry though, and rushed us through our order. We knew what we wanted but there was no level of customer service there. I did ask his name and he told me it was Josh. He also seemed to have a bad attitude with his coworkers, which kind of killed my vibe. Ive been here before and had great service so I'm not sure what is going on now.
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Build Your Own Mod Pizza
Restaurantji Recommends
Used to be a good restaurant but now it seems that the employees get a commission if they put less toppings on it. And understaffed must of the time.
Atmosphere: 1
Food: 1
Service: 1
Thank you, jose, and the staff working tonight.
Y'all always great
Atmosphere: 5
Food: 5
Service: 5
I love paying one price and customizing my pizza to suit myself. The pizza is tasty and comes out in a reasonable time.
Amazing alfredo pizza sauce.
I love this place, the food and service it’s always good but I just saw the manager push the trash down in the trash can because it was full and didn’t wash he’s hands.. very disappointed! So many good things here but this not ok.
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