Stopped in for a salad couldnt believe a salad that they premade ready in 30 secs cost the same as a meal with fries and a drink. Will be going somewhere else for a lunch salad from now on.
Atmosphere: 4
Food: 2
Service: 3
Marc T
I was not much impressed with my visit yesterday to this location. Be advised that as I approached the counter to order, I noticed that the woman who was working the drive-thru window had her pinky finger in the corner of her mouth. I was so taken aback to see this that I immediately mentioned to the man taking my order that the lady had her finger in her mouth and that that was not good. As I gave my order she continued to have her finger in the corner of her mouth 3/4 more times, prior to stocking the condiment containers.
As to my order, I saw signs on the wall there that the food was prepared fresh, yet my burger appeared on the counter in about 1 minutes time, which means that it was not prepared fresh. The burger patty was only warm, not hot. I also ordered a chocolate Frosty, which was somewhat melted on the top. Perhaps the frosty machine needs to be set to a colder temperature. I don't think I would return to this location.
Atmosphere: 4
Food: 3
Service: 4
twineddie
The manager Travis was amazing! Helped med with an order! Deserves a raise for how well he handled a situation
Atmosphere: 5
Food: 5
Service: 5
Rue Roag
I ordered online. When I went to pick up my order, one of my burgers was wrong, fries and chicken nuggets were cold, dipping sauces were not in the bags, and drinks were wrong.
Food: 2
Service: 2
McKenzie Blumerich
Forgot my sauce and barely even put any mayonnaise on the sandwich. The chicken tasted weird. The lady at the window was rude.
Atmosphere: 1
Food: 2
Service: 1
steve johnson
It's fast food so you know what to expect. However, I ordered ahead through the app picked it up through the drive thru and everything was correct.
Atmosphere: 5
Food: 5
Service: 5
donna wysocki
So sad Catherine at drive through very rude..no one else in drive through. I always check my order before I drive away. You got to. She rudely said you need to pull up .. Then I ask at time receiving food if I could get 2 cups ice water. Them as telling me I have to pull up she's on a timer.. Scolded me that she isn't too let me add to my order at the window. When have me water as scolded me I just said no problem. I won't be back So unnecessary.. Just had to share She needs some customer service skills and kindness . Again there was not a line behind. Come on
Atmosphere: 1
Service: 1
Tami Bunker
Food was good. Service was awful. They were more interested in there friends then helping customers. Place was clean.
Atmosphere: 4
Food: 5
Service: 1
AllAbout SportsZone
Went here on our way home from a mini vacation and went to the drive through. No one in line behind us and we ordered and low and behold there was something missing. We mentioned it to the attendant and she sure did seem LIKE SHE SURE DIDN'T want to be there and fix it. She ended up fixing it but it would've been easier IF she originally did her job and gave us a receipt. But hey what can I say maybe in MEXICO they don't hand out receipts. I wished these restaurants would start vetting their employees rather than hire anyone who has lips and eyes. I won't complain TOO MUCH they screwed up and we got someone else's nuggets and fries, but hey, THAT'S ON YOU! Wendy's you can do better!
Atmosphere: 2
Food: 3
Service: 2
Karla Thomas
We went through the drive through after going to see our property in Tool, Tx, our food was great and the service was superb ❣️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, French Fries, Jr Cheeseburger
We were greeted by Saxton, a very polite young man. The food was good & prepared to our order, & service was quick. Atmosphere was good, dining area & bathrooms were very clean. Kudos to all the staff for a very busy Mother’s Day, & knocking those orders out with care. Great crew! Their moms would be proud!
Atmosphere: 4
Food: 5
Service: 5
Argeny Hunter
This is a very nice location. They even had a small leaving-room like area with fire place. Nice music, just perfect to enjoy a bite of fast food in a great environment.
Atmosphere: 5
Food: 5
Service: 5
Amelia Swilling
We ordered two #2 one plan the other the way it comes. They never put it as plan on the receipt and we didn't get a plain burger. So one of us couldn't eat the burger. We had already left and made it half way to kaufman when we realized and it was to late to turn around. They need to start reading back the orders and making sure it all correct before having them pull around. This is ridiculous
C
Unfortunately, my experience was overpriced, undervalued, confusing and poorly executed. My order was over 13.00…… the baconator meal, advertised as being so good? it literally had one piece of bacon that was folded two-three times…. Pitiful, I have the picture if they’d like to see it. So, I finally called back again after being out on hold and no manager. The response on my second attempt to try and notify management was alarming. The lady had excuses, placed me on hold twice and said that I got exactly what I ordered. I offered to send the picture of this pitiful sandwich, she didn’t want to see it. I mentioned that I could send it to corporate and asked for the information. She ignored me and kept speaking to her colleagues in Spanish. I hope that corporate reads these reviews and holds their stores accountable.
Atmosphere: 2
Food: 1
Service: 2
Elizabeth McCauley
It was fine, not spectacular, but it was good. I have been to other locations where the burgers seemed fresher and more flavorful.
Parking: If you’re getting off the south side of the interstate it is easy to access but coming from the other direction you will have to drive through other parking lots to get there.
Stopped in for a salad couldnt believe a salad that they premade ready in 30 secs cost the same as a meal with fries and a drink. Will be going somewhere else for a lunch salad from now on.
Atmosphere: 4
Food: 2
Service: 3
I was not much impressed with my visit yesterday to this location. Be advised that as I approached the counter to order, I noticed that the woman who was working the drive-thru window had her pinky finger in the corner of her mouth. I was so taken aback to see this that I immediately mentioned to the man taking my order that the lady had her finger in her mouth and that that was not good. As I gave my order she continued to have her finger in the corner of her mouth 3/4 more times, prior to stocking the condiment containers.
As to my order, I saw signs on the wall there that the food was prepared fresh, yet my burger appeared on the counter in about 1 minutes time, which means that it was not prepared fresh. The burger patty was only warm, not hot. I also ordered a chocolate Frosty, which was somewhat melted on the top. Perhaps the frosty machine needs to be set to a colder temperature. I don't think I would return to this location.
Atmosphere: 4
Food: 3
Service: 4
The manager Travis was amazing! Helped med with an order! Deserves a raise for how well he handled a situation
Atmosphere: 5
Food: 5
Service: 5
I ordered online. When I went to pick up my order, one of my burgers was wrong, fries and chicken nuggets were cold, dipping sauces were not in the bags, and drinks were wrong.
Food: 2
Service: 2
Forgot my sauce and barely even put any mayonnaise on the sandwich. The chicken tasted weird. The lady at the window was rude.
Atmosphere: 1
Food: 2
Service: 1
It's fast food so you know what to expect. However, I ordered ahead through the app picked it up through the drive thru and everything was correct.
Atmosphere: 5
Food: 5
Service: 5
So sad Catherine at drive through very rude..no one else in drive through. I always check my order before I drive away. You got to.
She rudely said you need to pull up
.. Then I ask at time receiving food if I could get 2 cups ice water. Them as telling me I have to pull up she's on a timer.. Scolded me that she isn't too let me add to my order at the window. When have me water as scolded me I just said no problem. I won't be back
So unnecessary.. Just had to share
She needs some customer service skills and kindness
. Again there was not a line behind. Come on
Atmosphere: 1
Service: 1
Food was good. Service was awful. They were more interested in there friends then helping customers. Place was clean.
Atmosphere: 4
Food: 5
Service: 1
Went here on our way home from a mini vacation and went to the drive through. No one in line behind us and we ordered and low and behold there was something missing. We mentioned it to the attendant and she sure did seem LIKE SHE SURE DIDN'T want to be there and fix it. She ended up fixing it but it would've been easier IF she originally did her job and gave us a receipt. But hey what can I say maybe in MEXICO they don't hand out receipts. I wished these restaurants would start vetting their employees rather than hire anyone who has lips and eyes. I won't complain TOO MUCH they screwed up and we got someone else's nuggets and fries, but hey, THAT'S ON YOU! Wendy's you can do better!
Atmosphere: 2
Food: 3
Service: 2
We went through the drive through after going to see our property in Tool, Tx, our food was great and the service was superb ❣️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, French Fries, Jr Cheeseburger
Restaurantji Recommends
We were greeted by Saxton, a very polite young man. The food was good & prepared to our order, & service was quick. Atmosphere was good, dining area & bathrooms were very clean. Kudos to all the staff for a very busy Mother’s Day, & knocking those orders out with care. Great crew! Their moms would be proud!
Atmosphere: 4
Food: 5
Service: 5
This is a very nice location. They even had a small leaving-room like area with fire place. Nice music, just perfect to enjoy a bite of fast food in a great environment.
Atmosphere: 5
Food: 5
Service: 5
We ordered two #2 one plan the other the way it comes. They never put it as plan on the receipt and we didn't get a plain burger. So one of us couldn't eat the burger. We had already left and made it half way to kaufman when we realized and it was to late to turn around. They need to start reading back the orders and making sure it all correct before having them pull around. This is ridiculous
Unfortunately, my experience was overpriced, undervalued, confusing and poorly executed. My order was over 13.00…… the baconator meal, advertised as being so good? it literally had one piece of bacon that was folded two-three times…. Pitiful, I have the picture if they’d like to see it. So, I finally called back again after being out on hold and no manager. The response on my second attempt to try and notify management was alarming. The lady had excuses, placed me on hold twice and said that I got exactly what I ordered. I offered to send the picture of this pitiful sandwich, she didn’t want to see it. I mentioned that I could send it to corporate and asked for the information. She ignored me and kept speaking to her colleagues in Spanish. I hope that corporate reads these reviews and holds their stores accountable.
Atmosphere: 2
Food: 1
Service: 2
It was fine, not spectacular, but it was good. I have been to other locations where the burgers seemed fresher and more flavorful.
Parking: If you’re getting off the south side of the interstate it is easy to access but coming from the other direction you will have to drive through other parking lots to get there.
Atmosphere: 5
Food: 4
Service: 5
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