They have terrible service. Waiting in the drive-through for nearly 20 minutes because their speaker in the drive-through doesn’t work. I spent almost 9 dollars for a medium snowcone specifically the dreamcicle and it was tasteless and full of ice. So as soon as I took a taste out of it and noticed that it didn’t taste like anything, and it was hardly any syrup I went back to drive-through drive-through in 15 minutes or so. I told the younger guy in the window I would like it to be remade because it was tasteless and it was full of ice. He went and told his manager, which was another young man, and I saw the guy just pour some more syrup over the snowcone without even remaking as I asked. It was water down because I have been waiting so long in drive-through. I told him I wanted it to be remade so the told me he could only make me a smaller size since so much was gone as if I had eaten it already. In reality, it was melted down because I had to wait in drive-through because they don’t have a speaker once again so let anybody know there’s an issue.He proceeded to tell me that he could not remake a medium snow cone, and which I paid for. He said he could only give me a one give me a. I told him I would like a refund. He was very rude. I told him why would I sit and drive-through for 15 minutes If that wasn’t really an issue. He disregarded everything I was saying so I just told him to give me a refund and I left. I will not be back to location in Texas City. They have horrible service.They should really teach the young people how to properly make snow cones especially for the price you’re paying. The picture always looks nice, but the snow one The Texas City location looks like it’s supposed to lately. We have been here for so long me and my family. The service has definitely changed. I have had this issue before and they remade it for me without a problem. I don’t know what the manager or the owners name is, but he definitely needs training on customer service because his customer service is horrible. I wasn’t able to get a picture of it because I gave it back to the manager.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Shaved Ice
B Carson
Super dry and didn’t get the pickadilly topping I asked for just tajin seasoning. Very
Atmosphere: 3
Food: 1
Service: 2
Steven Peterson
Used to come here all the time and never had any problems, it's been about over a year but I just walked in around 7pm. Waited about 10 minutes and loudly asked " Is anyone here, Hello". Waited about another 10mins called the store and after an answer I told them I'd been waiting a while. 3 employees rush to the front finally. Asked for extra syrup but didn't get it also..
Food: 3
Service: 1
Elizabeth Garza
The snowcones were full of flavor!!
Food: 5
Service: 5
Recommended dishes: Coconut Kulana
Arely R
always delicious ?
Atmosphere: 5
Food: 5
Service: 5
Denise Beyer
I LOVE THIS PLACE!!! Friendly staff and excellent customer service!
Atmosphere: 5
Food: 5
Service: 5
Brandon Collier
The speaker to order was broken, which is fine. But when we're the only ones in line to order at the window and the inside is almost completely empty, it shouldn't take ten minutes for two items. Also, one of them was the wrong flavor, and they for some reason thought a snow cone completely hanging off to one side was good to give to a customer. So when they handed it to us, it immediately melted all over the car.This location has sucked consistently for years which is crazy because it used to be great. Don't know if it's a management thing or if other twenty year olds don't know how to make a snow cone, but oh well.
Donna Ashworth
Had a strawberry Pina colada shaved ice they were out of blue coconut but it was good.
Vanessa Cruz
waited 20 minutes in drive thru just to be told they’re closed BEFORE 9. If they want to leave early they should update their store hours.
Stephanie M
I was able to order the Funky Monkey smoothie one day and returned the next day as I love this smoothie then was refused to make it because it’s not on the menu anymore. The staff on day 2 were rude, abrupt, and not customer friendly.
Slow as all get out!Sugar free flavors have an after taste. Regular flavor are great
Katrina McClure
Wish they had more business. Don't want to lose them. They are very clean. An got great stuff.
Julie Zamarripa
Very disappointed in the Texas City location. We pulled into the drive through at 8:40 with a car in front of us. We were told to hold on a minute and then 10 minutes later as we pull to the front, find the employees running out of the building and driving off very fast. The business is to close at 9PM!
JAY Tho
Service is super slow every time I go and there's always at least 6-7 people working. The other day, I ordered only one snow cone and I waited like 20 minutes. The time before, I ordered 2 snow cones in the drive -thru and waited 50 minutes. Very upset! Snow cones are good though. Many items to choose from.
Dena Torrez
I went inside because line was too long. The guy who said he was manager decided to grind ice ok cool we need our snow cones then decided the flavors were out of order and moved them around, got more ice preyed plastic off the went to shave it down there was enough for my cup from first batch. The problem I had is he had same rubber gloves on the entire time for everything. When he scooped my snow cone in to the cup it was with the same gloves and to make the top same gloves. When he handed the the cup I paid nearly 7 bucks for I said you just cross contaminated everything. You touched everything in there and my ice with dirty gloves and he said what am I supposed to make your it with. I told a large spoon and a funnel. I owned a snow cone stand for years and we didn’t touch the ice except to stick in machinery to grind it. Then we removed gloves and replaced. I was sick. It wasn’t a big deal to him so that being said he does it daily and it’s normal. It isn’t sanitary PERIOD. I walked outside and poured out my snow cone. That was the worst Bahama Bucks ever. Go inside you will see much more than your drive through experience. BTW I was in there 25 minutes for one large snow cone. Sticking to .my local BB
They have terrible service. Waiting in the drive-through for nearly 20 minutes because their speaker in the drive-through doesn’t work. I spent almost 9 dollars for a medium snowcone specifically the dreamcicle and it was tasteless and full of ice. So as soon as I took a taste out of it and noticed that it didn’t taste like anything, and it was hardly any syrup I went back to drive-through drive-through in 15 minutes or so. I told the younger guy in the window I would like it to be remade because it was tasteless and it was full of ice. He went and told his manager, which was another young man, and I saw the guy just pour some more syrup over the snowcone without even remaking as I asked. It was water down because I have been waiting so long in drive-through. I told him I wanted it to be remade so the told me he could only make me a smaller size since so much was gone as if I had eaten it already. In reality, it was melted down because I had to wait in drive-through because they don’t have a speaker once again so let anybody know there’s an issue.He proceeded to tell me that he could not remake a medium snow cone, and which I paid for. He said he could only give me a one give me a. I told him I would like a refund. He was very rude. I told him why would I sit and drive-through for 15 minutes If that wasn’t really an issue. He disregarded everything I was saying so I just told him to give me a refund and I left. I will not be back to location in Texas City. They have horrible service.They should really teach the young people how to properly make snow cones especially for the price you’re paying. The picture always looks nice, but the snow one The Texas City location looks like it’s supposed to lately. We have been here for so long me and my family. The service has definitely changed. I have had this issue before and they remade it for me without a problem. I don’t know what the manager or the owners name is, but he definitely needs training on customer service because his customer service is horrible. I wasn’t able to get a picture of it because I gave it back to the manager.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Shaved Ice
Super dry and didn’t get the pickadilly topping I asked for just tajin seasoning. Very
Atmosphere: 3
Food: 1
Service: 2
Used to come here all the time and never had any problems, it's been about over a year but I just walked in around 7pm. Waited about 10 minutes and loudly asked " Is anyone here, Hello". Waited about another 10mins called the store and after an answer I told them I'd been waiting a while. 3 employees rush to the front finally. Asked for extra syrup but didn't get it also..
Food: 3
Service: 1
The snowcones were full of flavor!!
Food: 5
Service: 5
Recommended dishes: Coconut Kulana
always delicious ?
Atmosphere: 5
Food: 5
Service: 5
I LOVE THIS PLACE!!! Friendly staff and excellent customer service!
Atmosphere: 5
Food: 5
Service: 5
The speaker to order was broken, which is fine. But when we're the only ones in line to order at the window and the inside is almost completely empty, it shouldn't take ten minutes for two items. Also, one of them was the wrong flavor, and they for some reason thought a snow cone completely hanging off to one side was good to give to a customer. So when they handed it to us, it immediately melted all over the car.This location has sucked consistently for years which is crazy because it used to be great. Don't know if it's a management thing or if other twenty year olds don't know how to make a snow cone, but oh well.
Had a strawberry Pina colada shaved ice they were out of blue coconut but it was good.
waited 20 minutes in drive thru just to be told they’re closed BEFORE 9. If they want to leave early they should update their store hours.
I was able to order the Funky Monkey smoothie one day and returned the next day as I love this smoothie then was refused to make it because it’s not on the menu anymore. The staff on day 2 were rude, abrupt, and not customer friendly.
Restaurantji Recommends
Slow as all get out!Sugar free flavors have an after taste. Regular flavor are great
Wish they had more business. Don't want to lose them. They are very clean. An got great stuff.
Very disappointed in the Texas City location. We pulled into the drive through at 8:40 with a car in front of us. We were told to hold on a minute and then 10 minutes later as we pull to the front, find the employees running out of the building and driving off very fast. The business is to close at 9PM!
Service is super slow every time I go and there's always at least 6-7 people working. The other day, I ordered only one snow cone and I waited like 20 minutes. The time before, I ordered 2 snow cones in the drive -thru and waited 50 minutes. Very upset! Snow cones are good though. Many items to choose from.
I went inside because line was too long. The guy who said he was manager decided to grind ice ok cool we need our snow cones then decided the flavors were out of order and moved them around, got more ice preyed plastic off the went to shave it down there was enough for my cup from first batch. The problem I had is he had same rubber gloves on the entire time for everything. When he scooped my snow cone in to the cup it was with the same gloves and to make the top same gloves. When he handed the the cup I paid nearly 7 bucks for I said you just cross contaminated everything. You touched everything in there and my ice with dirty gloves and he said what am I supposed to make your it with. I told a large spoon and a funnel. I owned a snow cone stand for years and we didn’t touch the ice except to stick in machinery to grind it. Then we removed gloves and replaced. I was sick. It wasn’t a big deal to him so that being said he does it daily and it’s normal. It isn’t sanitary PERIOD. I walked outside and poured out my snow cone. That was the worst Bahama Bucks ever. Go inside you will see much more than your drive through experience. BTW I was in there 25 minutes for one large snow cone. Sticking to .my local BB