I ordered my Pizza from the Papa Johns Website and order was approved and accepted. After 50 minutes of waiting, I get a call that the address came up as their own. I’ve had this happen now twice with the previous the order after receiving my address was delivered, but this time the employee tells me he can’t help me and that I need to order from another location. I’ve also ordered from this location on numerous occasions and have had pizza delivered, but all of the sudden after waiting for the pizza to be delivered I’m being told that they can’t help me. Poor customer service and assistance in the order. After it all, the employee decided to also hang up the phone on me with no additional assistance.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cheese Pizza
Jerica Yell
They don't answer the phone I'm cancelling my order Jay August I want my order cancelled this is so unprofessional I'm never going to order from here
Service: 1
Best Business
I had a very great experience at this location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza
A1 Tree Care & Landscaping
Ordered on the papa John’s app and pizza was delivered by a DoorDash driver. Arrived 30 mins late of original time expected due to driver dropping other food orders first. Don’t recommend ordering from here unless you want a late and cold
Atmosphere: 1
Food: 1
Service: 1
monica longoria
I ordered for carry out, . Pizza was cold. Three grown men standing around looking lost. My pizza was ready and I still have to wait 15 minutes because they were changing shifts is what one of the guy said.NEVER AGAIN ORDER FROM THAT
Atmosphere: 1
Food: 1
Service: 1
Nicole Garcia
I just want to thank the manager on shift 1/13/24 a Saturday around 7. We had it delivered and were missing the wings to our order. I called and he immediately apologized for the mishap and had them delivered less than an hour later and added some extra! We also got $10 in papa dough rewards! Thank you for going above ans beyond I know it had to be extremely busy especially on a Saturday dinner time. Amazing job!!! Food was good and so were the wings.
Food: 5
Service: 5
ShaniseK Randle
Excellent customer service Thank you so much for your kindness and great food!Happy Holidays From The
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza
Leslie Mai
Always does a good job with the pizza and delivery. Friendly staff. If anything were to ever go wrong, they never hesitate to fix it. Great customer service!
Food: 5
Service: 5
Megan McClung
Love the food, and they are always quick and friendly!
Atmosphere: 5
Food: 5
Service: 5
George Gould
Best pizza in TX City and I have tried all of them.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheesey Bread Pizza with Everything Stuffed Jalapenos with Cream Cheese
Place isn't any good to order pizza at all period. It has a whole bunch of grown men working there doing nothing but talking and playing around I was the 1st person to order a large pizza then before I knew it 45 minutes later the whole lobby was full of people there wondering where their orders were at themselves. The manager ignored me countless times when I kept asking them for my money back because I found out they haven't started making my pizza yet then when I finally got his attention he raised his voice at me then bucked up aggressively to me saying he's 40 years old and don't play no games. I'm a grown man myself and 40 years old as well so my natural reaction was to stand up to the manager and defend myself because all I was asking for was my money back so I can go somewhere else. But since he seen he wasn't scaring no one with his aggression he quickly turned the tables around on the situation he created and started playing the victim roll and grabbed the phone then called the police accusing me of being the aggressor and all I wanted was my money back after waiting over 45 minutes until they finally decided they wanted to start making my large pizza I ordered. That place isn't a good place to buy pizza from and I'm warning everyone now about them and especially the manager who acts hard because he thinks being 40 years old scares everyone but will run and call the cops quickly if you stand your ground and not run from his aggression he shows towards his customers.
Atmosphere: 1
Food: 1
Service: 1
Will S
Don’t order the papa bowl there’s barely anything in it compared to the pictures online.Updating a year later and gave them another chance. Theses mfers leave the pizza on the porch don’t ring the doorbell and just leave. Figured it was just taking a long time to deliver….got cold pizza when I finally looked outside. Lost me as a customer for good.
Atmosphere: 1
Food: 2
Service: 1
Mike B
Never ready when they say it will be. Always add 15-20 minutes to whatever they tell
Atmosphere: 2
Food: 5
Service: 1
Jordan Smith
Ordered by phone for delivery and was instructed to call me when arriving. Delivery person left my food on someone else's porch and also didn't leave my drinks either. I called Papa John's and of course didn't get an answer. I spend around $50-100 a week here and never will again.
Atmosphere: 1
Food: 1
Service: 1
Valencia M
This store is horrible I ordered the cool ranch chicken papdia and soon as I picked it up all my toppings came out and they didn’t even give the cool ranch sauce to get the full experience I just moved here won’t be ordering here
I ordered my Pizza from the Papa Johns Website and order was approved and accepted. After 50 minutes of waiting, I get a call that the address came up as their own. I’ve had this happen now twice with the previous the order after receiving my address was delivered, but this time the employee tells me he can’t help me and that I need to order from another location. I’ve also ordered from this location on numerous occasions and have had pizza delivered, but all of the sudden after waiting for the pizza to be delivered I’m being told that they can’t help me. Poor customer service and assistance in the order. After it all, the employee decided to also hang up the phone on me with no additional assistance.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cheese Pizza
They don't answer the phone I'm cancelling my order Jay August I want my order cancelled this is so unprofessional I'm never going to order from here
Service: 1
I had a very great experience at this location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza
Ordered on the papa John’s app and pizza was delivered by a DoorDash driver. Arrived 30 mins late of original time expected due to driver dropping other food orders first. Don’t recommend ordering from here unless you want a late and cold
Atmosphere: 1
Food: 1
Service: 1
I ordered for carry out, . Pizza was cold. Three grown men standing around looking lost. My pizza was ready and I still have to wait 15 minutes because they were changing shifts is what one of the guy said.NEVER AGAIN ORDER FROM THAT
Atmosphere: 1
Food: 1
Service: 1
I just want to thank the manager on shift 1/13/24 a Saturday around 7. We had it delivered and were missing the wings to our order. I called and he immediately apologized for the mishap and had them delivered less than an hour later and added some extra! We also got $10 in papa dough rewards! Thank you for going above ans beyond I know it had to be extremely busy especially on a Saturday dinner time. Amazing job!!! Food was good and so were the wings.
Food: 5
Service: 5
Excellent customer service Thank you so much for your kindness and great food!Happy Holidays From The
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza
Always does a good job with the pizza and delivery. Friendly staff. If anything were to ever go wrong, they never hesitate to fix it. Great customer service!
Food: 5
Service: 5
Love the food, and they are always quick and friendly!
Atmosphere: 5
Food: 5
Service: 5
Best pizza in TX City and I have tried all of them.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheesey Bread Pizza with Everything Stuffed Jalapenos with Cream Cheese
Restaurantji Recommends
Place isn't any good to order pizza at all period. It has a whole bunch of grown men working there doing nothing but talking and playing around I was the 1st person to order a large pizza then before I knew it 45 minutes later the whole lobby was full of people there wondering where their orders were at themselves. The manager ignored me countless times when I kept asking them for my money back because I found out they haven't started making my pizza yet then when I finally got his attention he raised his voice at me then bucked up aggressively to me saying he's 40 years old and don't play no games. I'm a grown man myself and 40 years old as well so my natural reaction was to stand up to the manager and defend myself because all I was asking for was my money back so I can go somewhere else. But since he seen he wasn't scaring no one with his aggression he quickly turned the tables around on the situation he created and started playing the victim roll and grabbed the phone then called the police accusing me of being the aggressor and all I wanted was my money back after waiting over 45 minutes until they finally decided they wanted to start making my large pizza I ordered. That place isn't a good place to buy pizza from and I'm warning everyone now about them and especially the manager who acts hard because he thinks being 40 years old scares everyone but will run and call the cops quickly if you stand your ground and not run from his aggression he shows towards his customers.
Atmosphere: 1
Food: 1
Service: 1
Don’t order the papa bowl there’s barely anything in it compared to the pictures online.Updating a year later and gave them another chance. Theses mfers leave the pizza on the porch don’t ring the doorbell and just leave. Figured it was just taking a long time to deliver….got cold pizza when I finally looked outside. Lost me as a customer for good.
Atmosphere: 1
Food: 2
Service: 1
Never ready when they say it will be. Always add 15-20 minutes to whatever they tell
Atmosphere: 2
Food: 5
Service: 1
Ordered by phone for delivery and was instructed to call me when arriving. Delivery person left my food on someone else's porch and also didn't leave my drinks either. I called Papa John's and of course didn't get an answer. I spend around $50-100 a week here and never will again.
Atmosphere: 1
Food: 1
Service: 1
This store is horrible I ordered the cool ranch chicken papdia and soon as I picked it up all my toppings came out and they didn’t even give the cool ranch sauce to get the full experience I just moved here won’t be ordering here
Food: 2
Service: 4