Bonchon Colony

Food is great get it all the time, reason I’m giving a bad review is they got rid of the Yumdrum trio JUST at this location. This is simply greed from the owner of the franchise. You can go to the one in Addison and still get this deal.

Atmosphere: 1

Food: 5

Service: 1

I ordered on Christmas eve for pickup 15 mins before i arrived, and when I came in they said that they don't have my order. When they checked their list, they said that it just came. So i have to wait 15 mins for it. The portion size of the wings are small to be priced at $2/ wing. The coating wasn't done properly so it didn't cover the chicken properly. The flavor was bland and overcooked. Chicken was dry. Wasted my money. I had bonchon before from other branches and this one ruined its reputation. Will not order from this branch again. Save your money, go to other Korean fried chicken places.

Atmosphere: 1

Food: 1

Service: 1

If you enjoy quick service with decent prices then this is a nice spot. The food is tasty and flavorful and staff has great customer service. Easy to find and free parking. You can order ahead online as well. ENJOY!

Atmosphere: 3

Food: 4

Service: 5

Was probably the worse korean chicken I have had. Literal clumps of salt on it.

Food: 1

I took my son to BonChon in The Colony for some one on one time and to eat dinner. They had 1199 special that have been advertised on the web and a big sign on the front of their store advertising the special. However, when I got there, they said they weren't having the special anymore. They just decided to stop. I pointed out that the advertisement was on the front window and their response was it doesn't matter. I ordered my food and sat down at one of their tables and it was dirty. I asked the person to clean the table. They took a dry paper cloth and tried to wipe the stickiness off of the table. They then wiped it off with a very wet cloth which left the table wet. I couldn't believe that this was how they clean their tables so I asked her could she dry off the table. The person had a very bad attitude and told me that the person who's supposed to clean the tables wasn't there. Finally, I just observed the restaurant, it was generally unclean like it hadn't been mopped for some time.

Needless to say, I was very disappointed.

Atmosphere: 1

Food: 3

Service: 1

Try the spicy wings, you're gonna like it. I cant eat spicy, but it was so good.
Honestly, it pricy but worth it and I understand because right now everything is up. But their wings are huge comparing to BBQ chicken. I love here but just too far from where I live.

Atmosphere: 5

Food: 5

This past Sunday, November 9th at 6 PM, my family met at this location for a very casual birthday dinner, as requested by my boyfriend’s daughter. It was our first time visiting this particular location of Bonchon. We were a party of ten, and each family placed our orders individually before sitting together to chat while waiting for our food.

When the food began to arrive, the young man delivering it brought each dish out one at a time, placing them randomly in the center of our tables (we had pushed three tables together to accommodate our group). This led to some confusion about which dishes belonged to whom, but we eventually sorted it out. It was mildly frustrating, but we understood—it seemed like he might have been new or inexperienced, and we gave him grace.

Once everyone had their food, we realized several items were missing. We had to ask multiple times for the missing dishes and sides. Again, we remained patient. However, after still not receiving everything, we followed up once more. That’s when the tone changed—the employee became defensive, insisting he had brought everything we ordered and even demanded to see our receipts to prove it.

At that point, we were missing a side of ranch and a chicken fried rice. Then something truly unbelievable happened: the employee reached into my boyfriend’s dish with his bare hand, pulled out a piece of chicken, and said, “This is the chicken fried rice,” before placing it back in the bowl. My boyfriend had ordered the Seoul Sampler, which includes multiple small dishes that hadn’t all been brought out together, and—since everything had been placed in the center of the table—there was already confusion about which item was which.

We calmly asked that a new chicken fried rice be prepared since the dish had been touched with bare hands. The employee refused and said he could just “scoop out the area” he had touched. We then asked for a refund, which he also refused, and he retreated to the kitchen.

Meanwhile, another member of our group was still waiting on her side of ranch. When she went to the counter and rang the service bell, the same employee came out, picked up the bell, and threw it on the floor.

By this point, everyone was extremely uncomfortable, and my boyfriend’s daughter was in tears—feeling awful that her birthday dinner had turned into such a stressful experience. My boyfriend’s mother asked how she could contact the manager and was told he would be in the next morning. She has called several times since, but the manager has yet to return her call.

Needless to say, I would not recommend this location. The food itself was good, but the service was by far the worst I have ever experienced. What happened was not only unprofessional, but also unsanitary and unacceptable.

Atmosphere: 3

Food: 3

Service: 1

EXCELLENT Fried chicken....but pricey

Atmosphere: 4

Food: 5

Service: 4

I didn’t even know chicken wings can taste this good… not sure what I just ate but it was made by an Angel

Atmosphere: 5

Food: 5

Service: 5

On Sunday we went for dine-in at Bonchon in The Colony to enjoy some good food and time together, but it turned out to be a terrible experience. First, our food took almost an hour to arrive, and when it finally did, half was hot while the rest was cold even though I ordered the same wings. The atmosphere was also unsettling and awkward. A white male staff member wearing a Bonchon T-shirt came in through the front door with a bag, staring at us strangely, commenting at us, and there was a strong smell of drugs while we were eating. I’ve never experienced anything like this at a restaurant. We’ll definitely never visit again and would not recommend it to anyone, especially families.

Atmosphere: 1

Food: 1

Service: 1

We are regulars here and the service and food is great. We had a bit of a mishap this last time we ordered and they were great about swapping the food. Thanks!

The fried chicken here is really good, and I think worth the price! The disappointing part of this location is the restaurant itself. I was here last October and there were obvious issues with the flooring possibly caused by water damage. We just went back today and the flooring is still the same. And on top of that, the floor throughout the restaurant was very sticky, and the bathrooms were not very clean with a bad odor.

Atmosphere: 2

Food: 4

Service: 3

best price in tow, highly recommend

Atmosphere: 5

Food: 5

Service: 5

Bonchon always comes through for our weekend family dinners. The kids are big fans of the Soy Garlic wings, while I go for the Spicy. The Seasoned French Fries are also a hit. The smaller wing and drumstick meals can be a bit pricey, but the K-Meal To-Gos offer great value for larger groups.

Food: 5

Service: 5

Food was decent but $80 for three entrees, an appetizer and 3 drinks. But what really drives the low review is the absolute lack of cleanliness. The was literally feces on the toilet, all the corners and floors are in need of deep clean and the back of the chairs are dirty. Hopefully they can clean up a bit.

Atmosphere: 1

Food: 4

Service: 4