I typically never write reviews, but this experience definitely warranted one. My wife and 3-year-old daughter came to DQ for dinner after picking her up from daycare. Understanding that it was Free Cone day, the waiting times were going to be longer than anticipated. It was a complete mad house in there with people standing in multiple lines and many just waiting around. The left side of the restaurant was a long line of people waiting to get their coneys and the right side were people standing in line trying to order. Luckily the line to order was short b/c most people were confused on where to go as there was no direction. I did witness people upset that they waited in line to get their coneys when they were just trying to order. We proceeded to go to the right line and was able to order fairly quickly (less than 5 min wait time) and also got our coneys quickly and grabbed a table. We waited about 20 mins and we saw a lady bringing out orders and I asked if we needed to go get our food at the front or do they bring it out. She said they would bring it out so we waited longer. Long story short, we waited over an hour and we began seeing people that ordered after us get their food first. I went back to the cashier line and waited so I can talk to them. When I got the front, it looks like they missed our order and she said the drive thru typically gets priority. I told them how are people that ordered after us getting their order first?! We only ordered a streak finger basket and a burger combo, so it wasn’t a huge order. There was some sitting area near the registers so I decided to sit there for a bit hoping that my order would be expedited now. As I was waiting, the cook (whose name is Juan Herrera), came out and pointed at me and said to tell that guy to wait longer. I was in complete shock. Look…I understand that he was probably frustrated being very shorthanded (apparently the only cook on staff that day), but that was totally uncalled for. He continued to curse and raise his voice at me, and we exchanged a few words. In the end, I did receive a refund, but I’m just so upset about how the restaurant handled the situation. We didn’t even get an apology or anything. I do not mind waiting for food or even if our order was missed, a simple apology and assurance that they will get our order out would have diffused the situation. But it really felt like blame was being placed on us due to them being frustrated. All in all, it was an hour of wasted time, and we left starving still (imagine having a toddler w/ you to make it worse). If I could leave a negative star review, I would.
Atmosphere: 1
Food: 1
Service: 1
She'Toya Green
So do you think this is edible? 4 raw chicken strips dipped in batter?
Food: 1
Charlene Mason
I go here for their tacos and for a Blizzard. Tacos are crisp and good and you can’t go wrong with a Blizzard. My favorites are the French Silk Pie and the Heath!
Atmosphere: 3
Food: 4
Service: 5
James Applewhite
My burger looked disgusting 🫣 I had to park and go inside from a long day at work I told the manager with the hat and saging pant and shirt not tucked in I said I wanted my burger remaid he try to give my money back I said I wanted a burger he put the order n and just left my burger there and getting cold I was the first one there happened at 5:30 want get me like that again work to hard for my money
Atmosphere: 1
Food: 1
Service: 1
Aidan Wilson
I COULDNT GET A BLIZZARD BECAUSE THEIR INTERNET WAS DOWN. fix your stuff that is ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Brooke M
The staff here are incredible! I needed an ice cream cake very last minute and they went above and beyond! I was so impressed with the cake decorators skills and I cant wait to order from them again.
Atmosphere: 5
Food: 5
Service: 5
TaNia Fleming
The onions rings were not edible, I’m sure they had been out under the heat lamps ALL day. And the chips to the nachos were stale along with the shells to the tacos. People really just don’t care at all about the work THEY choose to do. Really disappointed.
Atmosphere: 1
Food: 1
Service: 1
Cameron Spence
Your google maps page says open till 10. So why did I show up at 9:50 and the location was closed? Fix it
Atmosphere: 1
Food: 1
Service: 1
Kate Brownfield
Nachos!!!! Favorite food and Dairy Queen in the colony has the BEST!!! Tacos were awesome as well! Ate them first and forgot to take a picture.
Atmosphere: 5
Food: 5
Service: 5
Anthony Smith
Great service! The food is fast and tasty! I love the tacos!
Had a great experience here today. They were very quick with their service and nice enough to bring my food and ice cream to my table. I had the chicken and dumplings and the Oreo blizzard. I will definitely be back thank you Dairy Queen.
Atmosphere: 5
Food: 5
Service: 5
Joshua Hilton
This location really sucks
Atmosphere: 1
Food: 1
Service: 1
Ash Gordon
Had a great time, everyone was extremely friendly and attentive, food was fantastic, store was very clean and service was fast
I typically never write reviews, but this experience definitely warranted one. My wife and 3-year-old daughter came to DQ for dinner after picking her up from daycare. Understanding that it was Free Cone day, the waiting times were going to be longer than anticipated. It was a complete mad house in there with people standing in multiple lines and many just waiting around. The left side of the restaurant was a long line of people waiting to get their coneys and the right side were people standing in line trying to order. Luckily the line to order was short b/c most people were confused on where to go as there was no direction. I did witness people upset that they waited in line to get their coneys when they were just trying to order. We proceeded to go to the right line and was able to order fairly quickly (less than 5 min wait time) and also got our coneys quickly and grabbed a table. We waited about 20 mins and we saw a lady bringing out orders and I asked if we needed to go get our food at the front or do they bring it out. She said they would bring it out so we waited longer. Long story short, we waited over an hour and we began seeing people that ordered after us get their food first. I went back to the cashier line and waited so I can talk to them. When I got the front, it looks like they missed our order and she said the drive thru typically gets priority. I told them how are people that ordered after us getting their order first?! We only ordered a streak finger basket and a burger combo, so it wasn’t a huge order. There was some sitting area near the registers so I decided to sit there for a bit hoping that my order would be expedited now. As I was waiting, the cook (whose name is Juan Herrera), came out and pointed at me and said to tell that guy to wait longer. I was in complete shock. Look…I understand that he was probably frustrated being very shorthanded (apparently the only cook on staff that day), but that was totally uncalled for. He continued to curse and raise his voice at me, and we exchanged a few words. In the end, I did receive a refund, but I’m just so upset about how the restaurant handled the situation. We didn’t even get an apology or anything. I do not mind waiting for food or even if our order was missed, a simple apology and assurance that they will get our order out would have diffused the situation. But it really felt like blame was being placed on us due to them being frustrated. All in all, it was an hour of wasted time, and we left starving still (imagine having a toddler w/ you to make it worse). If I could leave a negative star review, I would.
Atmosphere: 1
Food: 1
Service: 1
So do you think this is edible? 4 raw chicken strips dipped in batter?
Food: 1
I go here for their tacos and for a Blizzard. Tacos are crisp and good and you can’t go wrong with a Blizzard. My favorites are the French Silk Pie and the Heath!
Atmosphere: 3
Food: 4
Service: 5
My burger looked disgusting 🫣 I had to park and go inside from a long day at work
I told the manager with the hat and saging pant and shirt not tucked in I said I wanted my burger remaid he try to give my money back I said I wanted a burger he put the order n and just left my burger there and getting cold I was the first one there happened at 5:30 want get me like that again work to hard for my money
Atmosphere: 1
Food: 1
Service: 1
I COULDNT GET A BLIZZARD BECAUSE THEIR INTERNET WAS DOWN. fix your stuff that is ridiculous.
Atmosphere: 1
Food: 1
Service: 1
The staff here are incredible! I needed an ice cream cake very last minute and they went above and beyond! I was so impressed with the cake decorators skills and I cant wait to order from them again.
Atmosphere: 5
Food: 5
Service: 5
The onions rings were not edible, I’m sure they had been out under the heat lamps ALL day. And the chips to the nachos were stale along with the shells to the tacos. People really just don’t care at all about the work THEY choose to do. Really disappointed.
Atmosphere: 1
Food: 1
Service: 1
Your google maps page says open till 10. So why did I show up at 9:50 and the location was closed? Fix it
Atmosphere: 1
Food: 1
Service: 1
Nachos!!!! Favorite food and Dairy Queen in the colony has the BEST!!! Tacos were awesome as well! Ate them first and forgot to take a picture.
Atmosphere: 5
Food: 5
Service: 5
Great service! The food is fast and tasty! I love the tacos!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Had a great experience here today. They were very quick with their service and nice enough to bring my food and ice cream to my table. I had the chicken and dumplings and the Oreo blizzard. I will definitely be back thank you Dairy Queen.
Atmosphere: 5
Food: 5
Service: 5
This location really sucks
Atmosphere: 1
Food: 1
Service: 1
Had a great time, everyone was extremely friendly and attentive, food was fantastic, store was very clean and service was fast
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Cone, Steak Finger Basket, Fries
A trio of items for lunch I had
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ice Cream Sandwich, Tacos, Taco Sauce, Strawberry, 4-Piece Steak Finger Basket, Burger, Steak Finger Basket, Fries
This is one of the best dairy queens we've been to. We get the right order every time. The blizzards are the best!
Atmosphere: 5
Food: 5
Service: 5
Loading...