I’m writing to express my extreme disappointment with my recent order. We were missing three pizzas, two pastas, the garlic sauces, and the parmesan from our delivery.
When I called the store, I was placed on hold for six minutes before anyone answered. I then spoke with Xavier, who was polite but clearly overwhelmed and unable to understand the issue. I had to repeat the missing items twice, only to be met with long silences and repeated questions — including being asked for my address and then, unbelievably, my name again at the end of the call.
He informed me that replacements would take over an hour to arrive — completely unacceptable when we’re hosting a Halloween party and no longer have enough food for our guests.
This experience reflects poorly not only on the store but on Domino’s as a brand. I strongly suggest reviewing this franchise’s operations and customer service standards. This was an absolute failure in execution and accountability.
Please contact me to confirm how this will be resolved.
Food: 2
Service: 1
Johnny Qureshi
Pretty good, I used to be a Papa John’s of Pizza Hut customers but now I like Dominoes. Yaaay.
Atmosphere: 5
Food: 5
Service: 5
Mark Doh
I’ve been ordering regularly from this Domino’s location for the past 3 years since it’s so close to where I live. Lately, the pizzas (specifically the toppings as well as the crust) have been steadily going down. I used to order the Brooklyn/NY style but the crust got worse each time so I’ve been ordering the pan crust more recently.
While I don’t expect a four topping pizza to have a ton of toppings, the last few pizzas had hardly enough toppings to even taste any. The sauce has also been lacking.
Because the app is so reliable and easy to use, I’ll still be ordering pizza from Domino’s but I’ll have to try another location nearby.
Atmosphere: 4
Food: 2
Service: 4
Prodip Saha
My favorite pizza place and I frequently come to this place specially the days I am working from home! Great service, great food.
Atmosphere: 4
Food: 5
Service: 5
Stepheny Parker
Quick, delicious Hot food and courteous employees. What more can I say.
Atmosphere: 5
Food: 5
Service: 5
William Berry
Feels like they’re going back to the old dominos that taste like cardboard but more importantly have NO sauce.
Atmosphere: 3
Food: 1
Service: 4
Sergio Moncrief
Anonda provides quality service every time I come here on Thursday. Highly recommend
We order here every week and the pizza is great, but I just wanted to give a shoutout to Isaiah for being exceptionally awesome and just being great.
Atmosphere: 5
Food: 5
Service: 5
Sancho
Hands down the best Domino's in this area! Really fast & quality service. Can't go wrong ordering from them.
Atmosphere: 5
Food: 5
Service: 5
Anoop Mathew
Best Domino's around. Consistently good quality. My kids order from here every Friday and I think in 3yrs of doing it we've had only 1 time it wasn't great pizza.
My in laws couldn't believe it was Domino's as the one near them in Richardson is consistently terrible.
Isaiah Shepherd
They mess up every time I come here, so I’m never coming here again. READ THE ORDER DIRECTIONS!!! It’s not that hard. Whomever is the head of this primary dominoes needs to be FIRED because your staff are so dumb at “reading order directions” 0/10 RATING just go to another dominoes because this one freaking SUCKS!!!!!!!! Wasted my time every time and everyone don’t have time to waste…
Atmosphere: 1
Food: 1
Service: 1
Chance Ball
Erick is the bomb, he is usually holding down the fort late nights, and always delivers great looking pizzas. They're always fast with it too.
Awesome !!
Atmosphere: 5
Food: 5
Service: 5
I’m writing to express my extreme disappointment with my recent order. We were missing three pizzas, two pastas, the garlic sauces, and the parmesan from our delivery.
When I called the store, I was placed on hold for six minutes before anyone answered. I then spoke with Xavier, who was polite but clearly overwhelmed and unable to understand the issue. I had to repeat the missing items twice, only to be met with long silences and repeated questions — including being asked for my address and then, unbelievably, my name again at the end of the call.
He informed me that replacements would take over an hour to arrive — completely unacceptable when we’re hosting a Halloween party and no longer have enough food for our guests.
This experience reflects poorly not only on the store but on Domino’s as a brand. I strongly suggest reviewing this franchise’s operations and customer service standards. This was an absolute failure in execution and accountability.
Please contact me to confirm how this will be resolved.
Food: 2
Service: 1
Pretty good, I used to be a Papa John’s of Pizza Hut customers but now I like Dominoes. Yaaay.
Atmosphere: 5
Food: 5
Service: 5
I’ve been ordering regularly from this Domino’s location for the past 3 years since it’s so close to where I live. Lately, the pizzas (specifically the toppings as well as the crust) have been steadily going down. I used to order the Brooklyn/NY style but the crust got worse each time so I’ve been ordering the pan crust more recently.
While I don’t expect a four topping pizza to have a ton of toppings, the last few pizzas had hardly enough toppings to even taste any. The sauce has also been lacking.
Because the app is so reliable and easy to use, I’ll still be ordering pizza from Domino’s but I’ll have to try another location nearby.
Atmosphere: 4
Food: 2
Service: 4
My favorite pizza place and I frequently come to this place specially the days I am working from home! Great service, great food.
Atmosphere: 4
Food: 5
Service: 5
Quick, delicious Hot food and courteous employees. What more can I say.
Atmosphere: 5
Food: 5
Service: 5
Feels like they’re going back to the old dominos that taste like cardboard but more importantly have NO sauce.
Atmosphere: 3
Food: 1
Service: 4
Anonda provides quality service every time I come here on Thursday. Highly recommend
Atmosphere: 5
Food: 5
Service: 5
Pickup 2 large pizzas
Atmosphere: 5
Food: 5
Service: 5
Drive thru option is really convenient
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
We order here every week and the pizza is great, but I just wanted to give a shoutout to Isaiah for being exceptionally awesome and just being great.
Atmosphere: 5
Food: 5
Service: 5
Hands down the best Domino's in this area! Really fast & quality service. Can't go wrong ordering from them.
Atmosphere: 5
Food: 5
Service: 5
Best Domino's around. Consistently good quality. My kids order from here every Friday and I think in 3yrs of doing it we've had only 1 time it wasn't great pizza.
My in laws couldn't believe it was Domino's as the one near them in Richardson is consistently terrible.
They mess up every time I come here, so I’m never coming here again. READ THE ORDER DIRECTIONS!!! It’s not that hard. Whomever is the head of this primary dominoes needs to be FIRED because your staff are so dumb at “reading order directions” 0/10 RATING just go to another dominoes because this one freaking SUCKS!!!!!!!! Wasted my time every time and everyone don’t have time to waste…
Atmosphere: 1
Food: 1
Service: 1
Erick is the bomb, he is usually holding down the fort late nights, and always delivers great looking pizzas. They're always fast with it too.
Atmosphere: 3
Food: 5
Service: 5
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