How do you get the WHOLE order wrong. Smh. Update: Hispanic guys inside fixed the order. Manager needs to check on the white guy taking the orders. Didn't take it down correctly.
Atmosphere: 1
Food: 2
Service: 1
T Nguyen
Dear Jack in the Box Customer Service Team,
I am writing to formally report a very disappointing experience at one of your locations today.
The food quality was well below acceptable standards. The tacos were cold, and the burger tasted stale and unappetizing. My son and I had been moving all day and were extremely hungry, so we ate the food despite the poor quality, but it was not an experience we should have had to tolerate.
More concerning was the environment inside the restaurant. While waiting for my order, employees were using profanity nonstop. One employee working in the kitchen complained loudly and continuously, cursing throughout my time there rather than focusing on food preparation or customer service. This created an uncomfortable and unprofessional atmosphere.
When my order was ready and I approached the counter, I also noticed that the employee at the register had visibly dirty fingernails, which raised serious concerns about hygiene and food safety. I wanted to speak up at the time but felt I was in a hostile and unwelcoming environment.
As a business consultant, I can say confidently that this is exactly how businesses lose customers, revenue, and eventually face closure — through poor product quality, lack of professionalism, and failure to maintain basic service standards.
I am sharing this not simply to complain, but because this experience reflects deeper operational and management issues that should be addressed promptly. I would appreciate a response regarding how this will be handled and whether compensation will be provided for this experience.
Thank you for your time and attention.
Atmosphere: 1
Food: 1
Service: 1
Jada Love Outing
OMG YALL, do not order from here! I’m door dashing, waiting on my customers order and I see this guy been preparing orders with NO gloves.
Food: 1
Mercedes Sanchez
I’m pregnant and order some tacos two were supposed to have no sauce because I don’t like ts it’s weird tasting and ts only had no sauce on one of them ts made me ball my eyes out for 20 minutes waste of my money threw in trash
Atmosphere: 1
Food: 2
Service: 1
Dee Brock
They are so slow. I aged 500 times waiting. Like for real...WHY does it take so long when im literally the ONLY ONE in the place?
Atmosphere: 5
Food: 5
Service: 4
Cee Mu'min
Experience is just not good been to this jack in the box 4 times and my order was messed up 4 times, can’t even make this stuff up, food is always good, order is always wrong
Atmosphere: 1
Food: 4
Service: 1
Evelio Garcia
I came in last night and ordered some late night cravings and Jack in the Box never disappoints but i get home and i open the chicken i ordered and dump out the fries and i find burnt popcorn ? Strange and horrible cross contamination
Atmosphere: 4
Food: 1
Service: 4
Juan Gutierrez
Forgot some items from my order.
Atmosphere: 3
Food: 3
Service: 3
Patrick Kindred
I ordered one of the new double meat bacon burgers but only got one patty. Not to mention the food is not hot
Food: 1
annaisaperson
I was here a couple nights ago and you can really taste that they don’t change their oil often enough. It had that gross bitter after taste.
If they can’t even take care of oil, I wonder what else they are neglecting…
Worker was also very rude and yelled at me through the dt?
I ordered the egg rolls which fresg and hot. Very Quick Service during lunch.
Atmosphere: 4
Food: 4
Service: 4
John Merrifield
Did get anything Employees were to lazy to take my order so I left
Atmosphere: 1
Service: 1
David Kim
Thanks for reply. One thing that I was uncomfortable is loud noise from the car wash shop next to your shop. It was hard to listen when I make an order via the drive through.
Atmosphere: 4
Food: 5
Service: 5
Ruby's Exotics
The staff was super rude through the drive thru and have honestly always been super rude to everyone
How do you get the WHOLE order wrong. Smh. Update: Hispanic guys inside fixed the order. Manager needs to check on the white guy taking the orders. Didn't take it down correctly.
Atmosphere: 1
Food: 2
Service: 1
Dear Jack in the Box Customer Service Team,
I am writing to formally report a very disappointing experience at one of your locations today.
The food quality was well below acceptable standards. The tacos were cold, and the burger tasted stale and unappetizing. My son and I had been moving all day and were extremely hungry, so we ate the food despite the poor quality, but it was not an experience we should have had to tolerate.
More concerning was the environment inside the restaurant. While waiting for my order, employees were using profanity nonstop. One employee working in the kitchen complained loudly and continuously, cursing throughout my time there rather than focusing on food preparation or customer service. This created an uncomfortable and unprofessional atmosphere.
When my order was ready and I approached the counter, I also noticed that the employee at the register had visibly dirty fingernails, which raised serious concerns about hygiene and food safety. I wanted to speak up at the time but felt I was in a hostile and unwelcoming environment.
As a business consultant, I can say confidently that this is exactly how businesses lose customers, revenue, and eventually face closure — through poor product quality, lack of professionalism, and failure to maintain basic service standards.
I am sharing this not simply to complain, but because this experience reflects deeper operational and management issues that should be addressed promptly. I would appreciate a response regarding how this will be handled and whether compensation will be provided for this experience.
Thank you for your time and attention.
Atmosphere: 1
Food: 1
Service: 1
OMG YALL, do not order from here! I’m door dashing, waiting on my customers order and I see this guy been preparing orders with NO gloves.
Food: 1
I’m pregnant and order some tacos two were supposed to have no sauce because I don’t like ts it’s weird tasting and ts only had no sauce on one of them ts made me ball my eyes out for 20 minutes waste of my money threw in trash
Atmosphere: 1
Food: 2
Service: 1
They are so slow. I aged 500 times waiting. Like for real...WHY does it take so long when im literally the ONLY ONE in the place?
Atmosphere: 5
Food: 5
Service: 4
Experience is just not good been to this jack in the box 4 times and my order was messed up 4 times, can’t even make this stuff up, food is always good, order is always wrong
Atmosphere: 1
Food: 4
Service: 1
I came in last night and ordered some late night cravings and Jack in the Box never disappoints but i get home and i open the chicken i ordered and dump out the fries and i find burnt popcorn ? Strange and horrible cross contamination
Atmosphere: 4
Food: 1
Service: 4
Forgot some items from my order.
Atmosphere: 3
Food: 3
Service: 3
I ordered one of the new double meat bacon burgers but only got one patty. Not to mention the food is not hot
Food: 1
I was here a couple nights ago and you can really taste that they don’t change their oil often enough. It had that gross bitter after taste.
If they can’t even take care of oil, I wonder what else they are neglecting…
Worker was also very rude and yelled at me through the dt?
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
it is what you expect
Atmosphere: 4
Food: 4
Service: 5
I ordered the egg rolls which fresg and hot. Very Quick Service during lunch.
Atmosphere: 4
Food: 4
Service: 4
Did get anything Employees were to lazy to take my order so I left
Atmosphere: 1
Service: 1
Thanks for reply. One thing that I was uncomfortable is loud noise from the car wash shop next to your shop. It was hard to listen when I make an order via the drive through.
Atmosphere: 4
Food: 5
Service: 5
The staff was super rude through the drive thru and have honestly always been super rude to everyone
Atmosphere: 1
Food: 1
Service: 1
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