First time at this location. The area is super nice. The staff was super nice. The food was just made and juicy. Juicy is not a compliment I normally give to any Whataburger but this one did great.
Atmosphere: 5
Food: 5
Service: 5
Josh Mitford
One of the few fast food restaurants that is worth eating in store. The staff were extremely friendly and attentive and the dining room is clean and comfortable. A gem in the world of Uber Eats and DoorDash. Shoutout to management for keeping the inside welcoming and clean for guests.
Atmosphere: 5
Food: 5
Service: 5
Johnathan Riddle
I ordered three different meals for three different people and all three orders were wrong. Literally did the opposite of what we needed. I'm a huge fan of Whataburger in the food was definitely not to the standard of Whataburger. I repeated myself three times to make sure she got it right and the receipt read completely wrong specifically also The service was not that great. The restaurant seemed very clean on a positive note.
Atmosphere: 5
Food: 1
Service: 1
Melissa Frick
Picked up food to go that we ordered on the app. Definitely took a little longer than the app showed for estimated pick up time (about 8 minutes longer) for them to bring to curbside, but it was obvious they were very busy! No complaints on the food as always. Hot, fresh tasting. We love Whataburger and order from this location often.
Food: 5
Service: 4
Richard
We visited this location on Christmas eve, we checked Google and it showed they closed at 6pm. We arrived at 5:40 and were told they're closed after we drove all the way over. We told the manager the website says 6? He just said we're closed, all the Whataburger's in the area closed at 5:30. Either change your hours or honor them its not difficult. Listen, I'm all for people closing early for Christmas eve but if Whataburger is cocky enough they think they can treat people this way, well there's plenty of other hamburger places in The Woodlands to go to, we'll be going anywhere else but here in the future.
Service: 1
Bee Official
I visited this Whataburger location around 1:00 AM with my daughter and ordered two sandwiches—a Sweet & Spicy Burger and a Junior Whataburger. I specifically asked for no mustard on my daughter’s sandwich because she doesn’t eat it.
When we got our food, her sandwich had an excessive amount of mayonnaise—easily several tablespoons—making it nearly inedible. It honestly felt careless and disrespectful, especially after clearly explaining the request.
This was extremely disappointing service and by far the worst Whataburger experience I’ve ever had. I will not be returning to this location again.
Atmosphere: 1
Food: 1
Service: 1
Sarah Chunn
I have always loved their burgers! My go to for a great drive thru burger!
Atmosphere: 5
Food: 5
Service: 5
Notoriouz_Leo
Came in for lunch and ordered a bacon avocado burger and the bacon was ice cold! Surely you have to heat it up or something if its prepackaged already cooked bacon. Do better.
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Hamburger, French Fries, Whataburger, Avocado
At 12:44PM my wife went through the drive through at this Whataburger to pick up a patty melt on her lunch break. When the employee asked for her name and she replied her name, the worker looked at her, reacted with surprise about her size, and made an inappropriate expression. Then two other employees in the back laughed and walked away. My wife came home feeling humiliated and could not even enjoy her lunch because she felt judged and disrespected for her appearance. I have worked in customer service and retail for more than fourteen years and I understand the importance of treating every customer with dignity regardless of their size, shape, ethnicity, or background. What happened at this location is unacceptable and shows a complete lack of professionalism. My wife no longer feels comfortable returning because she believes the staff will continue to make fun of her. After she told me what happened she was crying on the phone. I immediately contacted the store and asked for the manager’s email and the regional manager’s email to submit a formal complaint. The manager refused to provide that information which only confirmed the lack of accountability at this location. I then had to call the Whataburger customer service line to file a report. In a community like The Woodlands businesses should take pride in treating customers with respect and making them feel welcomed. This experience did the complete opposite. I hope management and corporate take this seriously because no customer should ever be made to feel belittled or embarrassed for simply trying to buy lunch.
Atmosphere: 1
Food: 1
Service: 1
Sarita Tovar
Manager and drive thru cashier are horrible they make horrible comments about costumers and some other employees in there they sure get fired people be careful about this 3 employees they make fun about what you other in the drive thru
Atmosphere: 1
Food: 1
Service: 1
Jose Pelayo
I always order food from this location and the service previously was great. Today I ordered from the app to pick up my food and I asked three times for my order to the cashier. The order finally was delivered to me 30 MINUTES later, food cold, drinks warm and not fresh food.
The worst service ever
Atmosphere: 1
Food: 1
Service: 1
Remy McNamara
Very clean establishment with great customer service
Good service food was great.
Atmosphere: 5
Food: 5
Service: 5
First time at this location. The area is super nice. The staff was super nice. The food was just made and juicy. Juicy is not a compliment I normally give to any Whataburger but this one did great.
Atmosphere: 5
Food: 5
Service: 5
One of the few fast food restaurants that is worth eating in store. The staff were extremely friendly and attentive and the dining room is clean and comfortable. A gem in the world of Uber Eats and DoorDash. Shoutout to management for keeping the inside welcoming and clean for guests.
Atmosphere: 5
Food: 5
Service: 5
I ordered three different meals for three different people and all three orders were wrong. Literally did the opposite of what we needed. I'm a huge fan of Whataburger in the food was definitely not to the standard of Whataburger. I repeated myself three times to make sure she got it right and the receipt read completely wrong specifically also The service was not that great. The restaurant seemed very clean on a positive note.
Atmosphere: 5
Food: 1
Service: 1
Picked up food to go that we ordered on the app. Definitely took a little longer than the app showed for estimated pick up time (about 8 minutes longer) for them to bring to curbside, but it was obvious they were very busy! No complaints on the food as always. Hot, fresh tasting. We love Whataburger and order from this location often.
Food: 5
Service: 4
We visited this location on Christmas eve, we checked Google and it showed they closed at 6pm. We arrived at 5:40 and were told they're closed after we drove all the way over. We told the manager the website says 6? He just said we're closed, all the Whataburger's in the area closed at 5:30. Either change your hours or honor them its not difficult. Listen, I'm all for people closing early for Christmas eve but if Whataburger is cocky enough they think they can treat people this way, well there's plenty of other hamburger places in The Woodlands to go to, we'll be going anywhere else but here in the future.
Service: 1
I visited this Whataburger location around 1:00 AM with my daughter and ordered two sandwiches—a Sweet & Spicy Burger and a Junior Whataburger. I specifically asked for no mustard on my daughter’s sandwich because she doesn’t eat it.
When we got our food, her sandwich had an excessive amount of mayonnaise—easily several tablespoons—making it nearly inedible. It honestly felt careless and disrespectful, especially after clearly explaining the request.
This was extremely disappointing service and by far the worst Whataburger experience I’ve ever had. I will not be returning to this location again.
Atmosphere: 1
Food: 1
Service: 1
I have always loved their burgers! My go to for a great drive thru burger!
Atmosphere: 5
Food: 5
Service: 5
Came in for lunch and ordered a bacon avocado burger and the bacon was ice cold! Surely you have to heat it up or something if its prepackaged already cooked bacon. Do better.
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Hamburger, French Fries, Whataburger, Avocado
Excellent food, service and friendly employees.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
At 12:44PM my wife went through the drive through at this Whataburger to pick up a patty melt on her lunch break. When the employee asked for her name and she replied her name, the worker looked at her, reacted with surprise about her size, and made an inappropriate expression. Then two other employees in the back laughed and walked away. My wife came home feeling humiliated and could not even enjoy her lunch because she felt judged and disrespected for her appearance.
I have worked in customer service and retail for more than fourteen years and I understand the importance of treating every customer with dignity regardless of their size, shape, ethnicity, or background. What happened at this location is unacceptable and shows a complete lack of professionalism. My wife no longer feels comfortable returning because she believes the staff will continue to make fun of her.
After she told me what happened she was crying on the phone. I immediately contacted the store and asked for the manager’s email and the regional manager’s email to submit a formal complaint. The manager refused to provide that information which only confirmed the lack of accountability at this location. I then had to call the Whataburger customer service line to file a report.
In a community like The Woodlands businesses should take pride in treating customers with respect and making them feel welcomed. This experience did the complete opposite. I hope management and corporate take this seriously because no customer should ever be made to feel belittled or embarrassed for simply trying to buy lunch.
Atmosphere: 1
Food: 1
Service: 1
Manager and drive thru cashier are horrible they make horrible comments about costumers and some other employees in there they sure get fired people be careful about this 3 employees they make fun about what you other in the drive thru
Atmosphere: 1
Food: 1
Service: 1
I always order food from this location and the service previously was great. Today I ordered from the app to pick up my food and I asked three times for my order to the cashier. The order finally was delivered to me 30 MINUTES later, food cold, drinks warm and not fresh food.
The worst service ever
Atmosphere: 1
Food: 1
Service: 1
Very clean establishment with great customer service
Atmosphere: 5
Food: 5
Service: 5
Great service today.
Atmosphere: 5
Food: 5
Service: 5
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