Experience deserves zero stars. These girls are up here, cussing behind the counter and acting like nobody is even there. Completely unprofessional this place is going downhill fast do better.
Atmosphere: 1
Food: 2
Service: 1
Caitlyn C
I placed an order online for pickup at 12:04pm.. it said my order was ready at 12:15pm and my husband goes inside to pick it up. No employee in the whole store addressed him. When he finally got someone’s attention to ask about the order, the older lady then printed the ticket to begin the order at 1215 so it was not ready. My husband sat there with my crying toddler until 1240pm while I sat in the car with my newborn baby…. Not once did any of the employees apologize for the delay or seem to be in any sense of urgency to make the orders and mind you all I ordered was the 4 piece tender box. I went into the location at 1244pm after 40 mins and still no food. I had to ask the older lady twice what is going on with my order that was placed forty mins prior. Still she acted clueless and was unapologetic ignoring my request for a manager. She finally slowly making my one box and brings it to me. I then ask for a manager again and a younger white female came to the front. I told her my concerns and she just looked at me. I told her I needed a refund and she walked over to her iPad. Cancelled my order and walked off. No apology. No nothing. I have never in my life had such a terrible experience at a restaurant. All of this going on while the drive thru was getting all of their orders. I will never ever come back to this location. It should honestly be shut down at this point. Terrible employees all around. No customer service
Atmosphere: 1
Food: 1
Service: 1
Jai Cole
Unbelievably slow. Unapologetic. Did not check on customers. Can not multi task between taking orders and packaging food. Ridiculous for a fast food establishment at a non-peak time.
Atmosphere: 1
Food: 1
Service: 1
C Henry
The food is good but it is TOO GOTDAMN EXPENSIVE!! 1 piece of chicken shouldn't be $9. I saw something on the menu for $75. Smh. They're higher than kfc and Popeyes. I actually drove off this time.
Atmosphere: 5
Food: 5
Service: 5
Otis Wellborn
It’s 11:30 am and I was served lukewarm/ cold food. It’s not hot nor was it fresh food. How do you serve old food at 11:30am? I only ate the chicken. I should’ve have brought all of it back to the store for some fresh food. I’m also disappointed because I found a hair and a tiny piece of lint in my box. I really like chicken express but I’m very disappointed in the food and service that I received today.
Food: 1
Service: 1
Jeff Elkins
Love the fish.
Brandi Clarke
Love the food here. However it can take forever to get your food sometimes.
Atmosphere: 5
Food: 5
Service: 3
Cassandra May
Just wanted to say thank you to the owner for clearing up my previous confusion. We will continue to enjoy this Chicken Express and its delicious food.
Food: 5
Service: 5
A P
Been sitting in the Drive-Thru for more than 15 minutes
Atmosphere: 1
Food: 5
Service: 1
AMY LOPEZ
Food is always hot. Service is quick. Atmosphere is great. Employees are awesome!
claudeia Went above and beyond and the food was amazing
Atmosphere: 5
Food: 5
Service: 5
Jenifer Rowe
Great food, very fresh and hot. I was greeted quickly and service was awesome. The manager was very nice and the crew worked well together to get orders out quick.
Atmosphere: 5
Food: 5
Service: 5
No No
Good spicy fried chicken will def order more smh😴😴😋🫵🏽👍🏽
Sadie Lynn
My service was amazing and the worker I think her name was Alyssa she was an amazing and sweet and greeted me with a kind service and the food was delicious
Atmosphere: 5
Food: 5
Service: 5
Paramedic Montgomery County
The Yelp app said it was marked as permanently closed
Experience deserves zero stars. These girls are up here, cussing behind the counter and acting like nobody is even there. Completely unprofessional this place is going downhill fast do better.
Atmosphere: 1
Food: 2
Service: 1
I placed an order online for pickup at 12:04pm.. it said my order was ready at 12:15pm and my husband goes inside to pick it up. No employee in the whole store addressed him. When he finally got someone’s attention to ask about the order, the older lady then printed the ticket to begin the order at 1215 so it was not ready. My husband sat there with my crying toddler until 1240pm while I sat in the car with my newborn baby…. Not once did any of the employees apologize for the delay or seem to be in any sense of urgency to make the orders and mind you all I ordered was the 4 piece tender box. I went into the location at 1244pm after 40 mins and still no food. I had to ask the older lady twice what is going on with my order that was placed forty mins prior. Still she acted clueless and was unapologetic ignoring my request for a manager. She finally slowly making my one box and brings it to me. I then ask for a manager again and a younger white female came to the front. I told her my concerns and she just looked at me. I told her I needed a refund and she walked over to her iPad. Cancelled my order and walked off. No apology. No nothing. I have never in my life had such a terrible experience at a restaurant. All of this going on while the drive thru was getting all of their orders. I will never ever come back to this location. It should honestly be shut down at this point. Terrible employees all around. No customer service
Atmosphere: 1
Food: 1
Service: 1
Unbelievably slow. Unapologetic. Did not check on customers. Can not multi task between taking orders and packaging food. Ridiculous for a fast food establishment at a non-peak time.
Atmosphere: 1
Food: 1
Service: 1
The food is good but it is TOO GOTDAMN EXPENSIVE!! 1 piece of chicken shouldn't be $9. I saw something on the menu for $75. Smh. They're higher than kfc and Popeyes. I actually drove off this time.
Atmosphere: 5
Food: 5
Service: 5
It’s 11:30 am and I was served lukewarm/ cold food. It’s not hot nor was it fresh food. How do you serve old food at 11:30am? I only ate the chicken. I should’ve have brought all of it back to the store for some fresh food. I’m also disappointed because I found a hair and a tiny piece of lint in my box. I really like chicken express but I’m very disappointed in the food and service that I received today.
Food: 1
Service: 1
Love the fish.
Love the food here. However it can take forever to get your food sometimes.
Atmosphere: 5
Food: 5
Service: 3
Just wanted to say thank you to the owner for clearing up my previous confusion. We will continue to enjoy this Chicken Express and its delicious food.
Food: 5
Service: 5
Been sitting in the Drive-Thru for more than 15 minutes
Atmosphere: 1
Food: 5
Service: 1
Food is always hot.
Service is quick.
Atmosphere is great.
Employees are awesome!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
claudeia Went above and beyond and the food was amazing
Atmosphere: 5
Food: 5
Service: 5
Great food, very fresh and hot. I was greeted quickly and service was awesome. The manager was very nice and the crew worked well together to get orders out quick.
Atmosphere: 5
Food: 5
Service: 5
Good spicy fried chicken will def order more smh😴😴😋🫵🏽👍🏽
My service was amazing and the worker I think her name was Alyssa she was an amazing and sweet and greeted me with a kind service and the food was delicious
Atmosphere: 5
Food: 5
Service: 5
The Yelp app said it was marked as permanently closed
Atmosphere: 2
Food: 2
Service: 2
Loading...