They got my order right & made it quickly. Drive through summary screen wasn't working
Atmosphere: 5
Food: 5
Service: 4
Luz
On December 29 at around 5:00 PM, I experienced very poor customer service. The staff seemed uninterested in taking my order, even though the restaurant was not busy. The employee with glasses and curly hair had a rude attitude, and when I asked about an item on the menu, she was unable to answer—even though she works there. Overall, the experience was disappointing.
Paula Hickman
Experience December 27th 3:00 p.m. at this Spring Cypress location called Tomball Dunkin . Both the iced coffee and the avocado toast needed to be adjusted and I got attitude about my request. What I ordered on the app did not come through on the website for the avocado toast because it didn't have bacon. The employee questioned me and I showed her the order so she added the bacon. The other lady making the iced coffee gave me big time attitude. I was trying to ask for a sip lid rather than the regular lid because I don't use straws. I also asked her to stir it really well because oftentimes the liquid sugar settles in the bottom. Then I asked for another shot of cream because it wasn't quite light enough, it is different at different locations when you do a mobile order. The avocado toast employee said she would have to give me cream on the side because that was the way my order was placed. I have asked at other locations and they have simply taken it back and put another shot or two of cream right in the cup. I also asked the avocado toast lady to look at the app to see maybe why it didn't come through for her to add bacon since it showed that's the order that was placed. She waved her say hand and said she didn't know anything about the app. Both women, youngish, we're busier making orders than tending to customers. AND it was not busy! The napkin dispenser was completely out but I didn't dare tell them for fear of being berated. So the next customer will just have to do without. Very disappointed in this location because they usually have good staff. These two ladies need to go work someplace else where they're not dealing with the public. The coffee and avocado toast with bacon we're both good, as usual with the Dunkin products, but the attitude was very disappointing.
Atmosphere: 2
Food: 5
Service: 2
Ryan Ralstead
We already have 2 Dunkin’s down the street
Diana
Every time I come to this location the coffee tastes burnt and they hardly get the order right.
Service: 3
Jim Hnath
Clean, quiet, quick service.
Atmosphere: 4
Food: 4
Service: 3
Damian Dudkiewicz
Very nice people working there and polite . Good service
Michael F
Be careful these employees at this location don’t understand how to add the correct amount of cream like you asked for they just pour cream in there until coffee turns white it happened every time I came to this location also they don’t add sugar when you ask for it
Hunter Marfuggi
They make one dozen everything.Bagels a day , so literally they are out of stock on everything , except for playing bagels all day long. Everything downhill since ownership change.
Lilac Leah
I always see very kind, helpful and polite staff! Thank you all SO much!!
I enjoy Dunkin, we got often for coffee and a quick bite. But the staff at this location always seem annoyed that they have to do their job, almost like it’s an inconvenience. They also seem untrained as orders can take a long time to get made, that’s even if it’s correct.
Atmosphere: 2
Food: 4
Service: 1
Sheena Saffold
Nabelli is very cheerful and professional. I wanted to try something new today and she was kind and made sure it was at the “sweet” level I requested. I’ll definitely return.
Atmosphere: 4
Food: 4
Service: 5
Paul Robinson
Lady has an attitude and kind of an accent I didn’t understand what she said I said sorry ? and she replied with a very sarcastic smarmy attitude “I said we are working on it , it’s not what she said it’s how she said it “. Almost like she has no patience at all. She needs to work a warehouse job if she doesn’t wanna deal with the public especially normal acting people. Also after saying we are working on it she went silent. I guess that means drive to the window ? Not sure
Also. My hash browns are frozen in the middle stil a bit. Sick
Breana Wilson
I placed a mobile order this morning and accidentally selected “walk-in” instead of “drive-thru” without realizing. When I pulled up to the window, I overheard a comment being made about it, and when I was handed my drink, the employee pointed out my mistake with unnecessary attitude. It was an honest mistake, and I don’t appreciate being spoken to that way—especially first thing in the morning. If customer service is too much to ask for at 10 a.m., that’s a problem.
They got my order right & made it quickly. Drive through summary screen wasn't working
Atmosphere: 5
Food: 5
Service: 4
On December 29 at around 5:00 PM, I experienced very poor customer service. The staff seemed uninterested in taking my order, even though the restaurant was not busy. The employee with glasses and curly hair had a rude attitude, and when I asked about an item on the menu, she was unable to answer—even though she works there. Overall, the experience was disappointing.
Experience December 27th 3:00 p.m. at this Spring Cypress location called Tomball Dunkin . Both the iced coffee and the avocado toast needed to be adjusted and I got attitude about my request. What I ordered on the app did not come through on the website for the avocado toast because it didn't have bacon. The employee questioned me and I showed her the order so she added the bacon. The other lady making the iced coffee gave me big time attitude. I was trying to ask for a sip lid rather than the regular lid because I don't use straws. I also asked her to stir it really well because oftentimes the liquid sugar settles in the bottom. Then I asked for another shot of cream because it wasn't quite light enough, it is different at different locations when you do a mobile order. The avocado toast employee said she would have to give me cream on the side because that was the way my order was placed. I have asked at other locations and they have simply taken it back and put another shot or two of cream right in the cup. I also asked the avocado toast lady to look at the app to see maybe why it didn't come through for her to add bacon since it showed that's the order that was placed. She waved her say hand and said she didn't know anything about the app. Both women, youngish, we're busier making orders than tending to customers. AND it was not busy! The napkin dispenser was completely out but I didn't dare tell them for fear of being berated. So the next customer will just have to do without. Very disappointed in this location because they usually have good staff. These two ladies need to go work someplace else where they're not dealing with the public. The coffee and avocado toast with bacon we're both good, as usual with the Dunkin products, but the attitude was very disappointing.
Atmosphere: 2
Food: 5
Service: 2
We already have 2 Dunkin’s down the street
Every time I come to this location the coffee tastes burnt and they hardly get the order right.
Service: 3
Clean, quiet, quick service.
Atmosphere: 4
Food: 4
Service: 3
Very nice people working there and polite .
Good service
Be careful these employees at this location don’t understand how to add the correct amount of cream like you asked for they just pour cream in there until coffee turns white it happened every time I came to this location also they don’t add sugar when you ask for it
They make one dozen everything.Bagels a day , so literally they are out of stock on everything , except for playing bagels all day long. Everything downhill since ownership change.
I always see very kind, helpful and polite staff! Thank you all SO much!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I enjoy Dunkin, we got often for coffee and a quick bite. But the staff at this location always seem annoyed that they have to do their job, almost like it’s an inconvenience. They also seem untrained as orders can take a long time to get made, that’s even if it’s correct.
Atmosphere: 2
Food: 4
Service: 1
Nabelli is very cheerful and professional. I wanted to try something new today and she was kind and made sure it was at the “sweet” level I requested. I’ll definitely return.
Atmosphere: 4
Food: 4
Service: 5
Lady has an attitude and kind of an accent I didn’t understand what she said I said sorry ? and she replied with a very sarcastic smarmy attitude “I said we are working on it , it’s not what she said it’s how she said it “. Almost like she has no patience at all. She needs to work a warehouse job if she doesn’t wanna deal with the public especially normal acting people. Also after saying we are working on it she went silent. I guess that means drive to the window ? Not sure
Also. My hash browns are frozen in the middle stil a bit. Sick
I placed a mobile order this morning and accidentally selected “walk-in” instead of “drive-thru” without realizing. When I pulled up to the window, I overheard a comment being made about it, and when I was handed my drink, the employee pointed out my mistake with unnecessary attitude. It was an honest mistake, and I don’t appreciate being spoken to that way—especially first thing in the morning. If customer service is too much to ask for at 10 a.m., that’s a problem.
Very nasty 🤢 attitudes at 8pm
Atmosphere: 1
Food: 1
Service: 1
Loading...