Little Caesars Pizza

This place is suck… I call to place my order, I get there and my pizza wasn’t ready….. this is not the 1st time … is always a lot people waiting and complaining about why the order is not ready….

I ordered online and still had to wait over an hour when it said 25-30 minutes, customer service was horrible. The guy who was upfront taking peoples orders was mumbling and talking very low, he had headphones in, and when I asked for marinara sauce he gave me 1 cup half full(I ordered 30$ worth of food).

Service: 1

The manager has been great. When the pretzel pizza was her the ran out on one of my pizzas so he offered me a different one plus gave me coupon for on at a later time. Food is good for quick pizza . Staff is friendly.

Atmosphere: 4

Food: 5

Service: 5

ITS TAKE OUT ONLY

Atmosphere: 2

Food: 5

Service: 4

Our pretzel crust was just normal crust with pretzel salt.

Atmosphere: 1

Food: 1

Service: 1

I went in today (06/19/25 at 6:45 PM) to pick up an online order. The shift manager, Virginia, greeted me casually. I was the only customer in the store. After I gave her my name, she said the order would be ready shortly.

About five minutes later, she placed the pizza in the pickup portal and told me it was ready, which felt unnecessary since I was the only one there and clearly waiting. I retrieved it, went to my car, and saw that two of the three pizzas were made incorrectly.

I double-checked the labels and went back in. Virginia said the receipt printer must have glitched, as she made the order herself. Rather than apologizing or taking accountability, she immediately cited store policy: “once the order leaves the store, it’s no longer our responsibility.”

This contradicted a visit just a week ago, when my husband had an issue with his order. At that time, staff kindly explained they don’t take incorrect pizzas back but still remade the order without hesitation. No policy was mentioned then, and nothing is posted in the lobby.

I stayed calm and explained I wasn’t aware of the policy. She repeated, “well I’m just letting you know,” in a curt tone, then said it’d take 10–15 minutes to fix. While waiting, I heard her making unprofessional and unnecessary comments regarding my order.

Other customers came in, and she greeted them warmly and handed them their orders directly. The contrast in treatment was noticeable.

I eventually asked who the manager was, and another employee said Virginia was the shift manager and he was the GM. I explained the issue. When she brought the new pizzas, her tone shifted and she asked what she could do differently. I told them she needed to work on her customer service and demeanor. As I left, I heard her justify her attitude, saying her expression was misunderstood. She used a slang term I won’t repeat, but again, no real accountability.

I’ve always had good experiences at this location, but today was disappointing. Poor attitude, inconsistent service, and a lack of professionalism from a manager is unacceptable. I hope this is addressed.

Atmosphere: 1

Food: 2

Service: 1

Disappointing Experience – Poor Customer Service

I visited this Little Caesars location today and had a very frustrating experience. I waited over 15 minutes for my order, even after notifying the staff about the customer name. Unfortunately, the employee working there was extremely rude, dismissive, and showed no concern for customers. He continued to serve other people who arrived after me, completely ignoring the fact that my order was already prepared and sitting there the whole time.

When I politely brought up my concerns, he showed absolutely no interest in resolving the issue. In fact, his exact attitude was, “I don’t care,” which made the situation even more upsetting. This level of unprofessionalism and disregard for customers is completely unacceptable.

This kind of treatment is unacceptable and reflects very poorly on the store’s customer service standards. My time was wasted, and I left feeling disrespected and disappointed.

I hope management sees this and takes appropriate action. I would appreciate it if someone from the store could reach out to me directly to address this issue.

Atmosphere: 1

Service: 1

They manipulate the numbers. They put my order in “in the oven” status super prematurely. I’ve been waiting in the parking lot for 40 minutes at the time of this writing and it’s still not “out of the oven”

Worse service ever at a little Caesar’s locations. Employees moved super slow! I ordered 40 minutes in advance. My pizzas were supposed to be ready at 4:32pm, I still had to wait 40 more minutes. Unacceptable!!!

Atmosphere: 1

Food: 2

Service: 1

We picked up our order Friday, May 9 around 4:30. There was only one person working there. He was doing the best that he possibly could had a great attitude and just kept on doing what he needed to do. He greeted each person that walked in the door and told them that he would be right with them Our order wasn’t perfect, but really can’t complain. He was doing the best that he possibly could do actually going over and beyond being by himself.

Food: 5

Service: 5

Placed a mobile order on a slow night and arrived 20 minutes later to find out they did not even start the order. The store was empty and the parking lot was empty as well so this is just an awful and horribly managed store.

Atmosphere: 1

Food: 1

Service: 1

Extremely Disappointed – This Location Has Lost Its Standards

It is beyond frustrating that I can no longer rely on this Little Caesar’s location for consistent service or quality. I have lost count of how many times the orders have been incorrect, items are unavailable, or, unbelievably, the staff simply refuses service. This is not an isolated experience—it has become a recurring theme.

Little Caesar’s was once a dependable option for quick service, reasonable pricing, and a straightforward product. Unfortunately, this location has completely abandoned those principles. Whether I walk in or call ahead, there are never any Hot-N-Ready pizzas available—so much for the brand’s core promise.

The only way we’ve managed to get a pizza is by ordering online or calling in (which they don't even always answer the phone), which would be acceptable if the pickup process wasn’t so inefficient and aggravating. The lobby is constantly full, and even when your order is ready, you're forced to wait in line because only one employee—at best—is covering the service counter. To make matters worse, that same person disappears to the back after helping one customer, leaving everyone else standing around with no direction.

What is even more baffling is the complete underutilization of the Pizza Portal. Orders are placed online, paid for, and marked as ready—yet they are hidden behind the counter in warming bins instead of placed in the accessible, secure portal that was clearly designed to streamline pickups. Why invest in the technology if it’s never going to be used properly?

As for the food: specialty pizzas are indistinguishable from standard Hot-N-Readys. We pay extra for added toppings and better quality, but consistently receive underwhelming results. The crusts are overly thick, leaving very little room for ingredients, and the product simply does not match the premium price. A quick glance at customer-submitted photos (including ours) tells the whole story.

Our most recent experience was intended as a final attempt to give this location another chance. After receiving a subpar order, we contacted Little Caesar’s support and heard back from Keisean Gasaway, the Area Supervisor, on February 25th. They acknowledged the issue and promised to “make it right” if we gave them another opportunity. We responded the same day, asking how to proceed with the remake. No response. We waited over two weeks and finally received a vague reply on March 12th: “Sorry for the delayed response, yes, it will be made right.” No details. No follow-up. No instruction on how to redeem this supposed resolution.

This is not how you run a customer-facing business. Communication is poor, follow-through is nonexistent, and the quality has declined significantly. We will not be returning to this location again, and I strongly advise others to look elsewhere until major improvements are made.

Register lady was honest with me when I dropped by to get their new mini bit muffin pizzas. She said the cheese ones were available but not fresh so I went with other types. Food was great.

Atmosphere: 5

Food: 5

Service: 5

The staff was nice and god bless him but the pizza was uncooked , they were about to close and maybe that was the reason idk but I would never go and let my friends go , pizza it's easy to know if it's cooked or not , just check the barrom before u send it out.

Atmosphere: 1

Food: 1

Service: 1

My pizza never look appetizing when I visit this location. It's almost like nobody truly cares about the job. This is people's FOOD. It is too many bad reviews on this store. I'll have my corporate manager contact theirs. I took a slice cause of how hungry I was but other than that I would've simply gave it away.

Atmosphere: 1

Food: 1

Service: 2