Called at 4:30pm to place a 24 person corporate order for the following day. No english speakers to take my order. Had to place an order at an out of the way competitor because there wasn't anyone on shift that speaks our national language!
Service: 1
D3ADSP33D66
Cashiers were constantly distracted, not giving the best service they could possibly give. I sat out front and waited way too long for two cloches, and a singular apple fritter. It’s ridiculous and the service members need a check on their customer service skills.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Apple Fritter
Michael Ziverk
Kinda pricey, but great kolaches and cinnamon rolls.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Shipley Bold with Cheese & Jalapeño Kolache
puf
The donuts are amazing, especially when hot.We drove thru and bought hot glazed(had to wait for fresh, hot but not long) and a couple of jalapeno and cheese sausage kolaches.Kid-friendliness: It's what you expect from this type of establishment
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Doughnut
J D
Machine broken no ice coffee
Paul Goodman
Too expensive for what is
Atmosphere: 2
Food: 2
Service: 3
J Ayala
My wife and I went to the Shipley donuts at 28517 Tomball Pkwy in Tomball,Texas We asked the hispanic male employee if the Ladies were back there, my Intentions were to say Hi to them since we knew them for a long time, the Hispanic male employee without saying anything slammed.the drive thru window shut. minutes later the Lady came by the window and greeted her, I noticed the Hispanic male being right behind the lady and I asked the male employee what was his problem and upset at me, He just yelled out are you finished ordering so you can get the he'll out of here, I told him he was being rude standing in a combative position and very angry. The Hispanic employee again said for me to get the he'll out of there. I parked and went inside to inquire his name and Corporate phone number so I can complain, one of the ladies said she didn't know his name because he was a new employee. Another employee with fear in her eyes said his name is Erick, I called Corporate and complained, I couldn't believe Corporate wanted to send me some coupons for several free donuts, I told them I did not complain to get free donuts, my Blood Pressure went high up after this Incident, I could see in his eyes that he wanted to fight me , the rudeness and unprofessional manner he acted will hurt someone. I there as a customer not to be treated that way. I think after being a customer for many years it's time to never go back. If you go there be careful because he might hurt you, stay away.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Kolache and Long John
Google User
Best Shipley donuts location!
Atmosphere: 5
Food: 5
Service: 5
Michelle Estes
Great experience. Good food.
Atmosphere: 5
Food: 5
Service: 5
Malayna Dupree
I had ordered a salted Carmel ice coffee and the lady went to the back to make it. When I tasted it and told her it was sour could i please have a different kind she told me no she can’t do that. So definitely don’t order coffee from Shipley. NASTY! ?
When the donut are warm and melt in your mouth Good luck with the diet!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Doughnut
Rachel Daily
The kolaches were awesome but the cake donut was majorly lacking in the flavor department. The coffee was hot! Hot! Hot! Which is great but it wasn't that good and I specifically came here for the coffee.
Atmosphere: 4
Food: 2
Service: 5
Kristy Cain
Amazing kolaches and doughnets!! The only thing is when your eating in the restaurant the employees like to sit at the table and watch/listen to whatever on their phone they have it turned up so your hearing everything from there phone and you can't even talk to anyone your with or on the phone! They sit there while the phone rings several times before they answer.
Food: 5
Service: 5
Recommended dishes: Old Fashioned Roll, Cinnamon Twist, Cream Filled, Shipley Bold with Cheese & Jalapeño Kolache, Bearclaw, Apple Filled, Devils Food Filled, Cinnamon Roll, Cinnamon Sugar Cake
Eskimo (Eskimo)
I have been a loyal customer for 35 years! Today I get 3 cream filled doughnuts and I leave the store and start to eat one! And instantly I noticed the dough nut was raw inside. So I take it back to inform them. So to my surprise I'm told by the mgr/ owner it's a filled doughnut! Like I'm just a stupid person. Number one I have gone to many Shipleys for 35 years. So I know how every product taste. 2nd regardless if it's filled or not they are all supposed to be cooked. 3rd my husband is a manager at bakers dozen and for now own I will get my doughnuts there. Cause they are well made and they are made ? and this Shipleys made a customer of 35 year's quit. Well the koloche is raw too. This is so bad corporate needs to know. I went back to get my money. I saw the mgr and she said something hateful in Spanish to the workers and gave me a dirty look. I sad all the product I bought was raw! She said and! I want my money back! She smarted off! So hope thier ready for the health department to come. If this lady is the owner then they need to loose the store! She could had made it right but didn't. They gave me food that could had made me sick and then that are thiefs. There are all kind of food violations there. No gloves don't wash thier hands. And all you have to do is read other reviews this happens alot food no properly cooked and the dough nuts were old as well and didn't even have the right amount of filling. But I have never been given a snobby look from someone in charge and if she owns it then good Lord! I don't care if you speak Spanish but when you look at me with this horrible look and then start speaking Spanish with all your employees then you are 100% talk crab about me! And refuse to give me my money back! I'm disabled and this stuff isn't supposed to happen at Shipleys. I'm sure Mr Shipleys expects the food to be cooked and made properly. And if A customer is not happy then you fix it refund or replacement but I don't won't anything else. November 18th 2023 at 8 am
Atmosphere: 1
Food: 1
Service: 1
Ez Pz Lowkii
Went to get some donuts and kolaches today, turns out they ran out of kolaches and then when I asked for donut holes it was all punch up together like squished together. They didn’t offer to warm up my glazed donuts or anything. I am curious on why, if they are open til 5 how are they running out of food. Ended up going down to snowflake donut in tomball. A lot better service and great kolaches
Called at 4:30pm to place a 24 person corporate order for the following day. No english speakers to take my order. Had to place an order at an out of the way competitor because there wasn't anyone on shift that speaks our national language!
Service: 1
Cashiers were constantly distracted, not giving the best service they could possibly give. I sat out front and waited way too long for two cloches, and a singular apple fritter. It’s ridiculous and the service members need a check on their customer service skills.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Apple Fritter
Kinda pricey, but great kolaches and cinnamon rolls.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Shipley Bold with Cheese & Jalapeño Kolache
The donuts are amazing, especially when hot.We drove thru and bought hot glazed(had to wait for fresh, hot but not long) and a couple of jalapeno and cheese sausage kolaches.Kid-friendliness: It's what you expect from this type of establishment
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Doughnut
Machine broken no ice coffee
Too expensive for what is
Atmosphere: 2
Food: 2
Service: 3
My wife and I went to the Shipley donuts at 28517 Tomball Pkwy in Tomball,Texas We asked the hispanic male employee if the Ladies were back there, my Intentions were to say Hi to them since we knew them for a long time, the Hispanic male employee without saying anything slammed.the drive thru window shut. minutes later the Lady came by the window and greeted her, I noticed the Hispanic male being right behind the lady and I asked the male employee what was his problem and upset at me, He just yelled out are you finished ordering so you can get the he'll out of here, I told him he was being rude standing in a combative position and very angry. The Hispanic employee again said for me to get the he'll out of there. I parked and went inside to inquire his name and Corporate phone number so I can complain, one of the ladies said she didn't know his name because he was a new employee. Another employee with fear in her eyes said his name is Erick, I called Corporate and complained, I couldn't believe Corporate wanted to send me some coupons for several free donuts, I told them I did not complain to get free donuts, my Blood Pressure went high up after this Incident, I could see in his eyes that he wanted to fight me , the rudeness and unprofessional manner he acted will hurt someone. I there as a customer not to be treated that way. I think after being a customer for many years it's time to never go back. If you go there be careful because he might hurt you, stay away.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Kolache and Long John
Best Shipley donuts location!
Atmosphere: 5
Food: 5
Service: 5
Great experience. Good food.
Atmosphere: 5
Food: 5
Service: 5
I had ordered a salted Carmel ice coffee and the lady went to the back to make it. When I tasted it and told her it was sour could i please have a different kind she told me no she can’t do that. So definitely don’t order coffee from Shipley. NASTY! ?
Atmosphere: 4
Food: 1
Service: 1
Restaurantji Recommends
When the donut are warm and melt in your mouth Good luck with the diet!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Doughnut
The kolaches were awesome but the cake donut was majorly lacking in the flavor department. The coffee was hot! Hot! Hot! Which is great but it wasn't that good and I specifically came here for the coffee.
Atmosphere: 4
Food: 2
Service: 5
Amazing kolaches and doughnets!! The only thing is when your eating in the restaurant the employees like to sit at the table and watch/listen to whatever on their phone they have it turned up so your hearing everything from there phone and you can't even talk to anyone your with or on the phone! They sit there while the phone rings several times before they answer.
Food: 5
Service: 5
Recommended dishes: Old Fashioned Roll, Cinnamon Twist, Cream Filled, Shipley Bold with Cheese & Jalapeño Kolache, Bearclaw, Apple Filled, Devils Food Filled, Cinnamon Roll, Cinnamon Sugar Cake
I have been a loyal customer for 35 years! Today I get 3 cream filled doughnuts and I leave the store and start to eat one! And instantly I noticed the dough nut was raw inside. So I take it back to inform them. So to my surprise I'm told by the mgr/ owner it's a filled doughnut! Like I'm just a stupid person. Number one I have gone to many Shipleys for 35 years. So I know how every product taste. 2nd regardless if it's filled or not they are all supposed to be cooked. 3rd my husband is a manager at bakers dozen and for now own I will get my doughnuts there. Cause they are well made and they are made ? and this Shipleys made a customer of 35 year's quit. Well the koloche is raw too. This is so bad corporate needs to know. I went back to get my money. I saw the mgr and she said something hateful in Spanish to the workers and gave me a dirty look. I sad all the product I bought was raw! She said and! I want my money back! She smarted off! So hope thier ready for the health department to come. If this lady is the owner then they need to loose the store! She could had made it right but didn't. They gave me food that could had made me sick and then that are thiefs. There are all kind of food violations there. No gloves don't wash thier hands. And all you have to do is read other reviews this happens alot food no properly cooked and the dough nuts were old as well and didn't even have the right amount of filling. But I have never been given a snobby look from someone in charge and if she owns it then good Lord! I don't care if you speak Spanish but when you look at me with this horrible look and then start speaking Spanish with all your employees then you are 100% talk crab about me! And refuse to give me my money back! I'm disabled and this stuff isn't supposed to happen at Shipleys. I'm sure Mr Shipleys expects the food to be cooked and made properly. And if A customer is not happy then you fix it refund or replacement but I don't won't anything else. November 18th 2023 at 8 am
Atmosphere: 1
Food: 1
Service: 1
Went to get some donuts and kolaches today, turns out they ran out of kolaches and then when I asked for donut holes it was all punch up together like squished together. They didn’t offer to warm up my glazed donuts or anything. I am curious on why, if they are open til 5 how are they running out of food. Ended up going down to snowflake donut in tomball. A lot better service and great kolaches
Atmosphere: 1
Food: 2
Service: 1