I absolutely lobed the experience here, the peanut butter shake was amazing 👏 and loved rianna she was so kind!!! would recommend 10/10
Hetal Patel
My strawberry smoothie and vanila milkshake were excellent. variety of ice cream was amazing. was amazing experience at baskin in tyler.
Habib Khan
Worst coffee ever had and staff also make faces when you want to buy mix and match ice cream and most of all they need hearing aids to listen customer 👎👎👎👎👎👎👎👎
MAIN STREET AUTO BODY
Horrible. I should have trusted the reviews. They are spot on. I am both amazed and disappointed that the powers that be of this place, Wich should be able to read . Would care so little about people getting such a poor experience after paying their money . This is not some complicated complex business. Its an ice cream shop . Geeez . Fix it !
Atmosphere: 1
Food: 1
Service: 1
Jeanette McRae
This place is a joke. Made my husbands banana split with all vanilla ice cream and no toppings. The lady in line behind had an online order and they didn’t have the items in store. Music was up so loud you couldn’t hear the cashier. It was horrible will never go back
Atmosphere: 1
Food: 1
Service: 1
C G VIDEOS Via paw paw Guthrie
Donuts were stale . And Chocolate Shake was like water. Wanted to do a positive review of this place! But was so disappointing.
Atmosphere: 5
Food: 2
Service: 4
Brian Daw
I’m only giving one star because there isn’t a half star. When I walked in I asked if they had pre-packed quarts of chocolate mint? One of the servers walked back to check, I’m still standing there 5 minutes later and the guy asked me if so wanted anything? The girl never told me they were out! Unbelievable! The only have about 8 flavors here, don’t bother coming to this joint-the worst of everything!
Atmosphere: 1
Food: 1
Service: 1
Jackie Estrada
The phone number is not reachable:/ I’ve tried many many times trying to call to get an update on a cake . Poor service
Service: 1
Lisa Price
One scoop sundae with no whip cream, fudge and nuts only...got the whip cream, no fudge and no nuts..complained and girl said she did it right and no longer carry nuts.
Atmosphere: 1
Food: 1
Service: 1
Jessica Donley
Not really sure where all the bad reviews came from, but they made me hesitant to come in. Glad I still did, though. The staff were very friendly, the store was really clean, and the service didn't take very long at all. I came in at 8:30pm on May 11th and had absolutely no issues.
My ice cream cake was made and decorated very well, ready on time, and I received very great service from Tara. Good experience! Thanks BR Tyler!
Rose Stout
I ordered a spiderman cake for my grandson's birthday. I called to pick it up a litter later than I ordered on line and was told there was a mistake and the cake decorator did not make it due to a mistake. The party was that say so I had to get a cake that was already pre-made. I picked up the cake that day and I asked about cost as I paid on line for the spiderman cake. They did not know and that someone would call me. Today is 2/10 and of course no call. Will never use Baskin Robin in Tyler TX again. Now I have to go there about cost. They don't care.
Atmosphere: 1
Food: 1
Service: 1
Daniel Shepherd
Not sure, really not sure. 3 employees... no body ordering but took 7 minutes to get our order. The fellow wearing glasses looked felt absolutely arrogant. He didn't want to be there and made excuses for everything, including why they only had 4 flavors of ice cream out. The cone was stale.Coming from California it's sad to see the quality that I have seen always with Baskin 31 flavors get trashed and thrown through the dirt.
Atmosphere: 2
Food: 5
Service: 1
Rachel Rumsey
Ordered a cake weeks ago to be ready today and when I came in the girl working was clueless. When I got the cake it didnt have the message on it that I paid for and when I informed her she said “I don’t know what to do”.Ummm I don’t know maybe take it back and put the message on it I paid for, offer a discount, apologize, coupon, say you will ask what happened and if it can be fixed. ANYTHING! Very unhappy!
Atmosphere: 1
Food: 2
Service: 1
Tony Williams
Brought 3 grandkids here 2-8 ages. Didn't have the "Creature Creations" as advertised. Said they had rainbow sprinkles, only had Halloween colors. Staff seemed unsure of Baskin Robbins items, more geared to Dunkin Donuts. Won't be back.
I absolutely lobed the experience here, the peanut butter shake was amazing 👏 and loved rianna she was so kind!!! would recommend 10/10
My strawberry smoothie and vanila milkshake were excellent. variety of ice cream was amazing. was amazing experience at baskin in tyler.
Worst coffee ever had and staff also make faces when you want to buy mix and match ice cream and most of all they need hearing aids to listen customer 👎👎👎👎👎👎👎👎
Horrible. I should have trusted the reviews. They are spot on. I am both amazed and disappointed that the powers that be of this place, Wich should be able to read . Would care so little about people getting such a poor experience after paying their money . This is not some complicated complex business. Its an ice cream shop . Geeez . Fix it !
Atmosphere: 1
Food: 1
Service: 1
This place is a joke. Made my husbands banana split with all vanilla ice cream and no toppings. The lady in line behind had an online order and they didn’t have the items in store. Music was up so loud you couldn’t hear the cashier. It was horrible will never go back
Atmosphere: 1
Food: 1
Service: 1
Donuts were stale . And Chocolate Shake was like water. Wanted to do a positive review of this place! But was so disappointing.
Atmosphere: 5
Food: 2
Service: 4
I’m only giving one star because there isn’t a half star. When I walked in I asked if they had pre-packed quarts of chocolate mint? One of the servers walked back to check, I’m still standing there 5 minutes later and the guy asked me if so wanted anything? The girl never told me they were out! Unbelievable! The only have about 8 flavors here, don’t bother coming to this joint-the worst of everything!
Atmosphere: 1
Food: 1
Service: 1
The phone number is not reachable:/ I’ve tried many many times trying to call to get an update on a cake . Poor service
Service: 1
One scoop sundae with no whip cream, fudge and nuts only...got the whip cream, no fudge and no nuts..complained and girl said she did it right and no longer carry nuts.
Atmosphere: 1
Food: 1
Service: 1
Not really sure where all the bad reviews came from, but they made me hesitant to come in. Glad I still did, though. The staff were very friendly, the store was really clean, and the service didn't take very long at all. I came in at 8:30pm on May 11th and had absolutely no issues.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
My ice cream cake was made and decorated very well, ready on time, and I received very great service from Tara. Good experience! Thanks BR Tyler!
I ordered a spiderman cake for my grandson's birthday. I called to pick it up a litter later than I ordered on line and was told there was a mistake and the cake decorator did not make it due to a mistake. The party was that say so I had to get a cake that was already pre-made. I picked up the cake that day and I asked about cost as I paid on line for the spiderman cake. They did not know and that someone would call me. Today is 2/10 and of course no call. Will never use Baskin Robin in Tyler TX again. Now I have to go there about cost. They don't care.
Atmosphere: 1
Food: 1
Service: 1
Not sure, really not sure. 3 employees... no body ordering but took 7 minutes to get our order. The fellow wearing glasses looked felt absolutely arrogant. He didn't want to be there and made excuses for everything, including why they only had 4 flavors of ice cream out. The cone was stale.Coming from California it's sad to see the quality that I have seen always with Baskin 31 flavors get trashed and thrown through the dirt.
Atmosphere: 2
Food: 5
Service: 1
Ordered a cake weeks ago to be ready today and when I came in the girl working was clueless. When I got the cake it didnt have the message on it that I paid for and when I informed her she said “I don’t know what to do”.Ummm I don’t know maybe take it back and put the message on it I paid for, offer a discount, apologize, coupon, say you will ask what happened and if it can be fixed. ANYTHING! Very unhappy!
Atmosphere: 1
Food: 2
Service: 1
Brought 3 grandkids here 2-8 ages. Didn't have the "Creature Creations" as advertised. Said they had rainbow sprinkles, only had Halloween colors. Staff seemed unsure of Baskin Robbins items, more geared to Dunkin Donuts. Won't be back.
Atmosphere: 3
Food: 1
Service: 1
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