BJ's Restaurant & Brewhouse

We had a large group, about 20 and we needed two sets of long tables. The food was good, and the environment was quiet enough we could easily converse. Our server did a great job, but we only had 1 for the entire group, which sometimes meant we were waiting for a while to get things. 2 servers would have been ideal.

Atmosphere: 5

Food: 5

Service: 5

Deep dish BJs special. It's delicious! We had great food and service! Awesome food tonight!

Atmosphere: 4

Food: 5

Service: 4

Sat in the bar area, Todd was my waiter bar tender. Had the BJ Hefeweizen and wings for me and my lady. The Sweet and Spicy Asian Glaze were delicious with enough spice. Mac and cheese balls were great. Todd is fantastic, great service.

Atmosphere: 5

Food: 5

Service: 5

The deep dish pizzas are great. They bring back memories.

Atmosphere: 5

Food: 5

Service: 5

I ordered the ribeye medium rare and it just tastes like fire and grill. Can’t taste the meat at all, had to drown my pieces in sauce to eat it. The Waitress was gracious enough to help get it sent back to the kitchen. I ordered a burger instead which was my fault after ordering the steak, it tasted exactly the same, best thing I had was the shrimp appetizer with the parmesan bread and the drinks.

Atmosphere: 3

Food: 2

Service: 5

Server was talking to one table for a long period of time. We had to wave her down to get her attention. Food is delicious. Service horrible.

Atmosphere: 4

Food: 4

Service: 1

Recommended dishes: Fish and Chips

Ate lunch with a small group after church, our server was the best- sweet and fast with our requests, no one's drink was ever empty or even low for that matter! The food was good, my club sandwich and my cousin's pizza were amazing but the chicken alfredo my son and mother ordered was a bit bland. The monkey bread dessert was outstanding, really good.

Atmosphere: 5

Food: 5

Service: 5

KENNEY was an amazing waiter if we were doing first round draft picks he would be our pick .He took very good care of us and I highly recommend! 10/10

Atmosphere: 5

Food: 5

Service: 5

Kenny was great with his recommendationd and hospitality!

Atmosphere: 5

Food: 5

Service: 5

My wife and I dined today at BJ’s in Tyler, right off Hwy 323. Decore was nice, booth was comfortable. We arrived at 4:30 and waited 15 minutes before someone came to our table to take our drinks order. My wife had a BJ’s signature brew, which she truly enjoyed. I ordered a Gin Martini, extra dry, with Bombay Saphire Gin. This drink fell way short, both in volume and in taste. This definitely was only half a martini as it was only half-way up on the martini glass. Lots of ice shards watered down this martini that fell way short, and I think they tried to make up for the lack of liquor in this drink by adding in 3 olives to take up more volume. My taste buds are not dead, so I can tell you that this drink was NOT made with Bombay Saphire, that’s for sure. I’m pretty sure they made a substitution. When the server delivered our drinks, and I saw that the Martini was only half full, I asked if it had evaporated on the way over. Instead of the server getting the hint and offering to top off the drink, she simply laughed and said, “That’s what I thought, too.” My wife had the protein bowl, and she stated that it was very delicious and that the portion size was quite generous. I had the grilled Atlantic Salmon with steamed broccoli, and I substituted the rice pilaf with mashed potatoes instead. My meal was delicious; though the salmon was a little dry. The salmon was draped over the mashed potatoes, which were topped with a melted white cheese & lemon sauce that was light to the taste and quite delicious, though the sauce was in short supply on my plate.

While the martini fell far short of what I would expect from a place as nice as BJ’s, especially at the $14.95 price tag, I would’ve expected the wait staff to offer to fix the drink situation, but she didn’t care enough to offer to fix it; she simply asked if I wanted another. I told her “Not at that price.” At the end of our meal, upon paying the bill with our wait staff, I made sure to tell her that though the meal was good, the drink was cheapened and below par.

So, folks, if you patronize BJ’s, go for the food, but don’t go for the drinks.

Atmosphere: 3

Food: 3

Service: 2

I loved everything about my visit to BJ's Restaurant and Brewhouse. The company of friends made the biggest difference, but the restaurant was beautifully decorated, had excellent service, a great menu with lots of variety, and delicious food.

I found it a little hard to hear the conversation because the music was a tad loud for me. But other than that, I would not have changed a thing.

There was plenty of parking, no wait, and friendly service.

Atmosphere: 5

Food: 5

Service: 5

Love the garlic roasted vegetables.

Atmosphere: 4

Food: 5

Service: 5

Fair Warning {Do Not Eat at This Location}

My boyfriend and I decided to return to BJ’s after having an awesome experience and great food at one of the Houston locations. Unfortunately, the Tyler location was a complete disappointment.

I ordered bone-in wings for takeout, and when I got home, they were full of feathers. I called and spoke with the takeout specialist, Jess, who apologized and said she knew exactly what I meant describing it as wings that weren’t properly plucked. She admitted she doesn’t like when they come out like that either.

I asked to speak with a manager, but she said the manager, Brandon, couldn’t come to the phone because he was having to cook. She took my name and number, promising a call back. The next day came and went with no call, so I called back myself and spoke with another manager, Sam.

Sam was unpleasant to speak with and dismissive of my concern. He mentioned he’d been managing there for seven years and had “never seen that happen before.” I told him I didn’t want a gift card I just wanted a refund. Instead of handling it with care, he caught an attitude and questioned how I even placed my order (which was over the phone).

He finally processed my refund, but the entire experience left a bad taste in my mouth. Between the poor food quality, lack of accountability, and rude management, I won’t be returning to this location.

They need new management and better quality control.

Atmosphere: 1

Food: 1

Service: 1

We had Kenny as our server and he was amazing, his energy and vibe was the greatest and lifted all of ours moods by 100%. Will definitely be coming back. The best server!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pizookie Trio

I had Kenny as my waiter and he was fantastic! We got the massive pazookie and he made our experience so fun!

Atmosphere: 5

Food: 5

Service: 5