the ice cream look alright but they have no manners and don't know how to take orders
Atmosphere: 4
Food: 3
Service: 2
Andrew Newsom
Kinda off putting place the employees are very odd folks but the ice cream and food is decent
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Crinkle Cut French Fries, Hamburgers, Bag of Burgers – Junior, Spicy Chicken Sandwich, Ice Cream Cones
ted paup
Ice cream was awesome
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Fudge or Hot Caramel Banana Split
John Griffin
I am surprised that I have not done a review on them before. (Maybe I have!) But this deserves to be done. My wife and I come to Tyler from time to time to take care of some personal business. And because we are often running to Tyler to get back to Longview, we may stop and get a bite to eat. Braum's Ice Cream & Dairy Store has been that go to for us. We have been absolutely amazed at the quality of the burgers that we have ordered. Simply delicious. We were equally shocked at how those persons who ordered hamburgers and ate at the restaurant, also ordered ice cream. Needless to say, we did the same. Let me tell you, the ice cream was delicious. I ordered strawberry in a cup and my wife ordered chocolate... Lord knows, I wish they had at least one location in Longview, TX!!!!
Atmosphere: 4
Food: 5
Service: 5
Guyla Marie
Great food, friendly service and great atmosphere
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburgers, Frozen Yogurt
Eston Parson
Can't beat a mint chocolate chip
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crinkle Cut French Fries, Double Bacon Cheese Burger
Erin N.
There are much better Braum's locations out there. The food was mediocre at best and the floors & bathroom were not clean. So sticky!
Atmosphere: 2
Food: 2
Service: 3
George Winters
Sanitation concerns! Disgusting bathrooms. Flies in the dining/ kitchen area. Dirty surfaces everywhere you look. This place is let go. The manager off this location must be completely disconnected and staff poorly trained. Cleaning is a major part of operating a restaurant. Not just a quick chore at closing.
Atmosphere: 1
Food: 2
Service: 2
Raevyn Greenhouse
I visit this location often, but I visited today and I didn’t receive fresh tenders at all they had been sitting. And I asked if I could get them remade by an employee and she gave me attitude when I asked and took them to the back and told the manager and he had an attitude and said with emphasis “okay it’s gonna be 6 minutes”. I replied okay that’s fine. And he got smart again and said “okay” and shrugged his shoulders. Customers are always top priority and you never make someone feel like it’s a problem to make something fresh if the item you gave them has been sitting for a while. This was my worst experience here at this location.
I have always been so impressed about Braum's, their food is so delicious, very well cooked, excellent flavor, great combination and best price! The store is super very well cleaned, and the staff is very friendly -texas style!- I love it! I wish they had one in Gilmer TX. I love their milk because the flavor is exquisite, none like other one! I always recommend the Braum's to my friends. The excellent choice of ice cream is super excellent. I love it!
Atmosphere: 5
Food: 5
Service: 5
Damon Hopkins
Classic!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburgers, Hot Fudge or Hot Caramel Banana Split, Sundaes
Luis Ledezma
Great Food, Terrible Customer ServiceI've been to Braum's twice now, and while the food never disappoints, the customer service leaves much to be desired. During my recent visit, I utilized the drive-thru, and from the get-go, it was clear the staff were not up to par. The employee taking my order seemed impatient and audibly sighed as I took a moment to decide. When I reached the window, there was confusion about my order, leading to further delays. Additionally, a simple request for ranch seemed to provoke unnecessary frustration from the staff. To top it off, they didn't have ketchup, which is a basic condiment that one would expect a fast-food restaurant to have readily available. While Braum's food is consistently delicious, the disappointing service at this location makes it hard to overlook.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Hamburgers, Hot Fudge or Hot Caramel Banana Split
josh fletcher
Superb customer service from Tyler the employee!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburgers, Frozen Yogurt
Becca Ener
I wish I would've noticed the guys name that helped us, he was so friendly and I loved his energy! He has glasses and I think a skull tattoo on his right forearm. Either way, the food was great for prices and everything! It's such a good place for a college kid wallet
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburgers, Crinkle Cut French Fries, Hamburgers, Bag of Burgers – Junior, Hot Fudge, Sundaes
the ice cream look alright but they have no manners and don't know how to take orders
Atmosphere: 4
Food: 3
Service: 2
Kinda off putting place the employees are very odd folks but the ice cream and food is decent
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Crinkle Cut French Fries, Hamburgers, Bag of Burgers – Junior, Spicy Chicken Sandwich, Ice Cream Cones
Ice cream was awesome
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Fudge or Hot Caramel Banana Split
I am surprised that I have not done a review on them before. (Maybe I have!) But this deserves to be done. My wife and I come to Tyler from time to time to take care of some personal business. And because we are often running to Tyler to get back to Longview, we may stop and get a bite to eat. Braum's Ice Cream & Dairy Store has been that go to for us. We have been absolutely amazed at the quality of the burgers that we have ordered. Simply delicious. We were equally shocked at how those persons who ordered hamburgers and ate at the restaurant, also ordered ice cream. Needless to say, we did the same. Let me tell you, the ice cream was delicious. I ordered strawberry in a cup and my wife ordered chocolate... Lord knows, I wish they had at least one location in Longview, TX!!!!
Atmosphere: 4
Food: 5
Service: 5
Great food, friendly service and great atmosphere
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburgers, Frozen Yogurt
Can't beat a mint chocolate chip
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crinkle Cut French Fries, Double Bacon Cheese Burger
There are much better Braum's locations out there. The food was mediocre at best and the floors & bathroom were not clean. So sticky!
Atmosphere: 2
Food: 2
Service: 3
Sanitation concerns! Disgusting bathrooms. Flies in the dining/ kitchen area. Dirty surfaces everywhere you look. This place is let go. The manager off this location must be completely disconnected and staff poorly trained. Cleaning is a major part of operating a restaurant. Not just a quick chore at closing.
Atmosphere: 1
Food: 2
Service: 2
I visit this location often, but I visited today and I didn’t receive fresh tenders at all they had been sitting. And I asked if I could get them remade by an employee and she gave me attitude when I asked and took them to the back and told the manager and he had an attitude and said with emphasis “okay it’s gonna be 6 minutes”. I replied okay that’s fine. And he got smart again and said “okay” and shrugged his shoulders. Customers are always top priority and you never make someone feel like it’s a problem to make something fresh if the item you gave them has been sitting for a while. This was my worst experience here at this location.
Good place for ice cream. Service was good.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Frozen Yogurt, Sundaes
Restaurantji Recommends
I have always been so impressed about Braum's, their food is so delicious, very well cooked, excellent flavor, great combination and best price! The store is super very well cleaned, and the staff is very friendly -texas style!- I love it! I wish they had one in Gilmer TX. I love their milk because the flavor is exquisite, none like other one! I always recommend the Braum's to my friends. The excellent choice of ice cream is super excellent. I love it!
Atmosphere: 5
Food: 5
Service: 5
Classic!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburgers, Hot Fudge or Hot Caramel Banana Split, Sundaes
Great Food, Terrible Customer ServiceI've been to Braum's twice now, and while the food never disappoints, the customer service leaves much to be desired. During my recent visit, I utilized the drive-thru, and from the get-go, it was clear the staff were not up to par. The employee taking my order seemed impatient and audibly sighed as I took a moment to decide. When I reached the window, there was confusion about my order, leading to further delays. Additionally, a simple request for ranch seemed to provoke unnecessary frustration from the staff. To top it off, they didn't have ketchup, which is a basic condiment that one would expect a fast-food restaurant to have readily available. While Braum's food is consistently delicious, the disappointing service at this location makes it hard to overlook.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Hamburgers, Hot Fudge or Hot Caramel Banana Split
Superb customer service from Tyler the employee!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburgers, Frozen Yogurt
I wish I would've noticed the guys name that helped us, he was so friendly and I loved his energy! He has glasses and I think a skull tattoo on his right forearm. Either way, the food was great for prices and everything! It's such a good place for a college kid wallet
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburgers, Crinkle Cut French Fries, Hamburgers, Bag of Burgers – Junior, Hot Fudge, Sundaes