Waited for 20 min for my food, came put twice with the wrong food, the third time they brought my sandwiches and a box of sad looking lettuce and carrots, told him that's not my salad, I ordered a strawberry poppyseed salad. He went to check, got back with the same box of lettuce now with a piece of chicken on top and said they are out of the strawberry salad. I'm not paying $8 for a hand of lettuce..last time I went to braums, it's always at least 20min wait plus messing up the orders ...
Atmosphere: 1
Food: 1
Service: 1
Debbie Cotton
Bisquits and gravy was fair, the gravy waa cold and bisquits hard, the drink station was dirty and not very friendly
Atmosphere: 2
Food: 1
Service: 2
Stephanie Oldaker
I'm in Tyler for work and was wanting some ice cream. I saw this place was close and I read up on the reviews. Most of the negative reviews were about the customer service. Decided to give it a try anyway. I got the single dip brownie fudge sundae. It was great. The ice cream to brownie and toppings ratio was really great. But I had to give 3 stars for the customer service. The employee was fast and I had my ice cream in no time at all. But he just acted like he didn't want to be there. He never smiled at all. Then, when he placed my sundae on the counter, I said thank you but he just walked away like he didn't even care. I can understand the negative reviews, but being the sundae was really good, I would still return.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Ice Cream Sundaes
Maria López
I went Wednesday night and it was 9:45 not even time to closed and the guy was so rude to us and every other customer he had a big attitude. Braums needs to do better in hiring people y’all need people that gives good service. He should be fired he wears glasses and he was he’s ear pierced.
Joy Peklenk
Can't say I've ever seen a burger place and a grocery store combined into one like thatAnyway the food was great, the ice cream was
I wish DQ is open this morning. So I don’t have a horrible customer service experience. I just get my beacons order for this morning. I’m the very first customer to order and they are not open at 6am. I have to knock the door and the two girls at the shop are unpleasant. They don’t know how to greet to costumer when they come into the store.” Hi, good morning or welcome to Braum’s something like that “ especially cashier girl are rude. I ask her name and she asks me back “why”. I said I just want to know. Food is not ready yet either. I have to wait. Horrible customer service. I missed Mrs. Marry who use to in charge there. I won’t go back this place.
Danny Carter
Good food, but noisy at times.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Ice Cream Sundaes
Shay shay
I try to give second and third chances, but unfortunately, Braums has lost me.. the fries are never fresh and salty everything, then When I ask for made to order fries and pulled up to wait for them, they still not fresh as if they dropped them back in the grease ugh.
Atmosphere: 2
Food: 2
Service: 2
Erik Engel
First time my wife was back in town in almost 28 years. She immediately had to get her milk. The dine in food was excellent too.
Incredible milkshakes. Also found low carb keto bread for $2.29. Their milk is great and comes from their own cows.The customer service is great.
Atmosphere: 4
Food: 5
Service: 5
Luis Ledezma
Great Food, Terrible Customer Service**I've been to Braum's twice now, and while the food never disappoints, the customer service leaves much to be desired. During my recent visit, I utilized the drive-thru, and from the get-go, it was clear the staff were not up to par. The employee taking my order seemed impatient and audibly sighed as I took a moment to decide. When I reached the window, there was confusion about my order, leading to further delays. Additionally, a simple request for ranch seemed to provoke unnecessary frustration from the staff. To top it off, they didn't have ketchup, which is a basic condiment that one would expect a fast-food restaurant to have readily available. While Braum's food is consistently delicious, the disappointing service at this location makes it hard to overlook.
Waited for 20 min for my food, came put twice with the wrong food, the third time they brought my sandwiches and a box of sad looking lettuce and carrots, told him that's not my salad, I ordered a strawberry poppyseed salad. He went to check, got back with the same box of lettuce now with a piece of chicken on top and said they are out of the strawberry salad. I'm not paying $8 for a hand of lettuce..last time I went to braums, it's always at least 20min wait plus messing up the orders ...
Atmosphere: 1
Food: 1
Service: 1
Bisquits and gravy was fair, the gravy waa cold and bisquits hard, the drink station was dirty and not very friendly
Atmosphere: 2
Food: 1
Service: 2
I'm in Tyler for work and was wanting some ice cream. I saw this place was close and I read up on the reviews. Most of the negative reviews were about the customer service. Decided to give it a try anyway. I got the single dip brownie fudge sundae. It was great. The ice cream to brownie and toppings ratio was really great. But I had to give 3 stars for the customer service. The employee was fast and I had my ice cream in no time at all. But he just acted like he didn't want to be there. He never smiled at all. Then, when he placed my sundae on the counter, I said thank you but he just walked away like he didn't even care. I can understand the negative reviews, but being the sundae was really good, I would still return.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Ice Cream Sundaes
I went Wednesday night and it was 9:45 not even time to closed and the guy was so rude to us and every other customer he had a big attitude. Braums needs to do better in hiring people y’all need people that gives good service. He should be fired he wears glasses and he was he’s ear pierced.
Can't say I've ever seen a burger place and a grocery store combined into one like thatAnyway the food was great, the ice cream was
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Chicken Strip, Ice Cream Sundaes
Best ice cream to be found!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hand-Dipped Sundae, Ice Cream Sundaes, Cheeseburger
I wish DQ is open this morning. So I don’t have a horrible customer service experience. I just get my beacons order for this morning. I’m the very first customer to order and they are not open at 6am. I have to knock the door and the two girls at the shop are unpleasant. They don’t know how to greet to costumer when they come into the store.” Hi, good morning or welcome to Braum’s something like that “ especially cashier girl are rude. I ask her name and she asks me back “why”. I said I just want to know. Food is not ready yet either. I have to wait. Horrible customer service. I missed Mrs. Marry who use to in charge there. I won’t go back this place.
Good food, but noisy at times.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Ice Cream Sundaes
I try to give second and third chances, but unfortunately, Braums has lost me.. the fries are never fresh and salty everything, then When I ask for made to order fries and pulled up to wait for them, they still not fresh as if they dropped them back in the grease ugh.
Atmosphere: 2
Food: 2
Service: 2
First time my wife was back in town in almost 28 years. She immediately had to get her milk. The dine in food was excellent too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Strip, Cheeseburger
Restaurantji Recommends
Incredible milkshakes. Also found low carb keto bread for $2.29. Their milk is great and comes from their own cows.The customer service is great.
Atmosphere: 4
Food: 5
Service: 5
Great Food, Terrible Customer Service**I've been to Braum's twice now, and while the food never disappoints, the customer service leaves much to be desired. During my recent visit, I utilized the drive-thru, and from the get-go, it was clear the staff were not up to par. The employee taking my order seemed impatient and audibly sighed as I took a moment to decide. When I reached the window, there was confusion about my order, leading to further delays. Additionally, a simple request for ranch seemed to provoke unnecessary frustration from the staff. To top it off, they didn't have ketchup, which is a basic condiment that one would expect a fast-food restaurant to have readily available. While Braum's food is consistently delicious, the disappointing service at this location makes it hard to overlook.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Hand-Dipped Sundae, Old Fashion Banana Split, Chicken Strip, Cheeseburger
Braum's is the best always not much more can be said than that the prices are great the food is great the service is great I love Braum'
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
good burgers, fries and ice cream. Still some of the best and fries. Cannot beat the ice
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger
The milk is the best!
Atmosphere: 3
Food: 5
Service: 5