Cheddar's Scratch Kitchen

I need a Cheddar's all the time in Johnson City Tennessee as well as elsewhere east of the Mississippi. They were upset that I said at sat at a booth instead of the bar and we're very insistent I need to move to the bar I have a brand new knee I'm not sitting on a high chair with a brand new knee. I should not have to explain myself twice on this matter. Furthermore with the chicken I ordered I asked for Texas toast on the side. What I got was crush Texas toast smothered in gravy under the chicken so I ended up with a soggy Texas toast pancake. I'm actually thankful work called me back in so I can get out of the place will never visit this location again and add it to my company's list of do not go to. Especially since they ignored the honey croissant and didn't even offer to bring it out I have never once ate at a Cheddar's what they did not bring out the croissant to begin with. I would recommend to the manager to hire people over the age of 25 that show respect to people and understand maturity instead of grumbling on their breath that they had to do an actual job and not just do a simple carryout.

Atmosphere: 1

Food: 2

Service: 1

I went with my boyfriend about a month or two ago to have dinner. Service was not very good, waitress took at least ten minutes to get our drink orders. (Not an issue, gave us plenty of time to decide on what we wanted to eat!) When it came time for our orders, I wanted to order two sides of salad (Unusual yes, but I really enjoy salads) she gave me an attitude and told me "So you're wanting two salads?" and she'll give me it, but I had to pay for the second salad. I was perfectly fine with paying for the second salad anyways, It was the way she came across was very rude, and the look she gave me made me feel like I was being kinda judged. Later my salads came out before our meals, and proceeded to give my boyfriend the salad. My boyfriend said, "Oh no it's for her." and she said, "Oh okay get it girl!" as if she didn't judge me 15 or so minutes before. She rarely checked up on us after our meal, it took her a while to give us to go boxes and to go drinks. It wasn't the best experience.

Atmosphere: 2

Food: 3

Service: 1

Recommended dishes: Salad, Cheese Curds, Chicken Tenders

The staff were awful. Hostess at the front was not attentive when we walked up to her. She escorted us to a dirty table before we were sat at a clean table. We were seated with no utensils or napkins. The wait staff was slow and when our good finally did arrive, my full hand was greeted by an enormous amount of BBQ sauce on the bottom of my plate, which did not have BBQ sauce on top. The food was okay. Just okay for the price.

Would not go again.

Atmosphere: 4

Food: 3

Service: 1

Firstly, Let me start off by saying the food was amazing and it came out quickly while being fresh. It was hot and tasted very good. Secondly, the server was not very attentive. She passed us about four times without refills of drink the whole time we were there (40+ minutes). She rushed us to order and bothered us about 5 times in a short amount of time to get the order out. I didn’t like the impatience on her end. Service was poor. Wouldn’t recommend coming here.

Atmosphere: 2

Food: 5

Service: 1

We did not stay because of poor customer service. They were not seating based on arrival. The manager listened but I didn't get the feeling he cared. Not going back!

Atmosphere: 2

Service: 1

Our server didn’t get my drink right . Then fixed it eventually himself . Cason was throwing the straws on table after putting the drink down , I felt offended then he never came to check for refills or if need anything while we wait then when food came he didn’t come by to check if everything okay my fish tasted raw slightly undercooked , I saw another sever around us kat i think her name i asked for name at front desk ,I politely asked her if I could get a lemon wedge for my food she said yes I will get it but she walked away and walked past us more than 4-5 times but never got the lemon wedge we couldn’t get hold of server . we pressed call server on the lil touch screen he never came until almost after my food was cold and did get wedges . In end I didn’t finish it all got up and left . Service was awful !! Service made food and experience sour to come back again . I dnt recommend here service feels like they don’t want be working here .

Food: 2

Service: 1

I ordered a well done steak and it came out rare. The server took it back and by the time he brought it back the rest of my food was cold and the steak was still pink and over seasoned to where it wasn't edible so I wasn't even able to eat.

Atmosphere: 3

Food: 1

Service: 3

Food & service was fantastic BUT it was very loud inside.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Chips & Homemade Queso, Honey Butter Croissants, Baby Back Ribs and Baby Carrots and Broccoli and Cheese, Cheddar's Legendary Monster Cookie, Country Fried Steak

The waitress kept rushing me and then my order didn't come the way I ordered it ,my burger was burnt , apparently the waitress had to clock out 10 min after we arrived. The waitress didn't take the dishes until I stacked them to the back of the table , she was eating while waiting on our table. The waitress kept trying to take our food. I asked for the BBQ sauce on the side and it came on top I asked for well cooked onions and they were undercooked. The waitress brought me raw onions and wouldn't correct the issue.

Vegetarian options: The manager acted like it didn't matter that my burger was burnt. I don't think it's right to make a waitress work off of the clock.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: French Fries

When we came in, we were assigned a waitress who was about to clock out, and they forced her to clock out and keep working, so she rushed us the whole time we were ordering and eating. My fries didn't have enough cheese, the chips with the spinach dip were so fragile it was impossible to eat the spinach dip with them, the salsa is way too spicy and they overfilled the tiny bowl they put it in so you couldn't add sugar to sweeten without making a big mess. Our burgers, ordered well done because the menu says all burgers are well done, were burnt, and all of our add-ons, four simple things, were wrong. The food took forever and it is super chaotic here, so it's impossible to hear anybody talk. When the manager came out to talk about our burgers, he had poor communication skills (didn't introduce himself, ask what the problem was or know how to solve it, and ran away and didn't come back to make sure we were happy after he comped one of our burgers.). Also the bathroom smells horrible and the toilet in the handicap stall is like one with the tp dispenser so it is super uncomfortable to try and use.

Atmosphere: 2

Food: 2

Service: 1

Service was bad

Went here after zoo with family. Did not have to wait long. Service was great. I ordered the chicken strips. They were crunchy but lacked some flavor so you will need the dipping sauce. The grilled shrimp alfredo was amazing. The shrimp had so much flavor and cooked perfectly. The cajen pasta was good and very well seasoned. The sides were great. Overall it was really good. Did not have time for dessert but will definitely try coming here again. Look forward to trying something else on the menu.

Vegetarian options: You can order the meal without the meat. They have a good selection of side dishes.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Croissants

Josh you were the best server

Atmosphere: 5

Food: 5

Service: 5

We were out shopping with our German Shepherd and wanted to grab a bite to eat. They allowed us to sit on the patio, even though the patio was closed since they didn't have a server for that seating area. Our waiter was wonderful, the food was wonderful, and it was nice and cool outside.
We'll definitely be back again!!!

Atmosphere: 5

Food: 5

Service: 5

Cheddar's food has become pretty low quality. I would easily compare it to cafeteria food now.

Atmosphere: 3

Food: 2

Service: 4