Chick-fil-A

3830 Troup Hwy, Tyler
(903) 561-2324

Recent Reviews

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Sarah Harman

This location is almost set up to be a drive thru only. Figuring out how to navigate this parking lot is worse than driving on I-35 in DFW. There is only one entrance and one exit and you have to circle the building and drive back into traffic to figure it out. When I finally managed to figure out where I could actually park that wouldn't be blocked by the drive-thru, we went in to find all tables were taken. Of course that's going to happen, but we couldn't gauge how busy the inside of the restaurant was based on the poor parking.

Parking: There is very limited parking on site. This location seems to be set up to mostly be drive thru only, which is weird because there's a playground.

Atmosphere: 1

Food: 1

Service: 1

Dasia Mcgee

I went on my lunch placed an order at 1:53 got to the restaurant and it was cars pausing cause nobody was outside the lady had me wait a while til she looked over at me and asked for my name they argued with me 1. That there’s someone outside 2. Asked me my name 5 times after I explained to them 3. This was my first time doing drive through order I didn’t know the app tells me something else a Hispanic girl came to my car with a funky attitude it wasn’t busy when I got there I understand it gets busy but to have an attitude and I’m always there is unacceptable!

Atmosphere: 5

Food: 5

Service: 1

Tiara Smith

Customer service is horrible. I guess they don’t say “My Pleasure” anymore….

Service: 1

Wildbill

This is the worst store in east texas they create the pick up problem with the parking lot and not letting you pick up some orders inside instead of setting in the line whoever set up the pickup window for this location needs to be terminated

Bice

I ordered online twice today. Once for me and once for my son and granddaughter. When I arrived at the store they didn’t show the order from the app. This is the 2nd time this has happened. I showed manager where money was taken out and she still refused to give me the 2 meals I paid for. After going back and forth I said to her as a Christian based store you can’t say hey I am sorry there is a problem with app let me get you the two meals you ordered since it charged your phone she said no I can’t. I proceeded to ask why she could not walk over and bag up the food and her reply to me was because I am not giving out free food. Even after seeing on my cash app history that the money was taken off my card I am furious this is not the way to business and I surely didn’t expect it from - Christian based business and I know this is a franchise and I will be calling headquarters.

Atmosphere: 1

Food: 1

Service: 1

Carl Cam

Ordered food for dinner on 12/28/24 half of my family ended up with food poisoning…

Food: 1

Sandra

Really wanted a chic fil a sandwich. So ran through to get one. So disappointed and disgusted. The chicken was grisly had to throw part out and didn’t taste done. Never had that before. Not sure about going back to this restaurant. Just hoping I don’t get sick.

Atmosphere: 4

Food: 2

Service: 4

Hollie Delossantos

This was delivered to me with a lip stick print on my drink. I called and was completely gaslit by the employees they told me “oh someone you work with must have been playing a prank on you at your ”. Mam I work in an ER none of us are playing pranks on each other and especially not where someone puts their mouth on my drink. They then begrudgingly told me they’d have to deliver me another drink, however that never happened. I will absolutely not ever order from this location again.

Atmosphere: 1

Food: 1

Service: 1

Christy Walker

Went to the drive thru, asked for all of my chicken to be cooked well done. I do not eat chicken that has any pink in it. Not a problem at all says the very nice guy that took my order. Get to the window and was informed by another young man that it is against health code to cook chicken well done. I told him that I request it at all food places. And he says well not here. Now I know for a fact that it is NOT against any health code to cook chicken well done. What he should of said is we are not dropping fresh chicken to cook it the way you requested. You may not be able to refry chicken, and that may very well be against health codes to recook it. However, cooking fresh chicken well done is what I requested. It was not my pleasure to spend 50 bucks on pink chicken.

Atmosphere: 1

Food: 1

Service: 1

Loretta Stamps

Sandwich doesn't have a lot of flavor

Atmosphere: 5

Food: 3

Service: 5

Joan Marshall

Great service and the food was hot.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chick-Fil-A Sandwich Meal

Yvette Vasquez

Used app to order and drove up for curbside. Parking and line is always so terrible. Skip that and use curbside. Curbside works great: Quick and always the right food, which of course is fantastic!!! Friendly person delivering!

Parking: Okay so the problem is the entire parking and delivery of the food in the drive thru. The place gets so crowded that there is a large line and very little signage, cones blocking entrances, hard to figure out how to navigate. The curbside works great. If you’re trying to park and go in, good luck: trying to get in and navigate out of the parking lot with drive thru folks in the way is a nightmare. Park in other lot and walk over. Be careful!!!

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Chick-Fil-A Waffle Potato Fries, Spicy Chicken Sandwich

Cody Dunham

I eat breakfast here regularly and get the same thing. The breakfast chicken is very inconsistent. Somedays large and juicy some days tiny and dry. The last few times the chicken has been weird with hard chunks and grizzle or something. Eggs are still wet sometimes. Hoping it's just a bad batch or something.

Atmosphere: 5

Food: 4

Service: 5

Tammy

Peach shake was just ok. Didn't really taste like peaches and whip cream was unnecessary

Atmosphere: 4

Food: 4

Service: 4

A

This place ALWAYS gets my order wrong. If you order chicken sandwich, they will give you a spicy one. If you order a coke, it will be a sprite. Don’t go to this location.

Atmosphere: 1

Food: 4

Service: 1

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