Chick-fil-A

3830 Troup Hwy, Tyler
(903) 561-2324

Recent Reviews

Sort by
James Westwood

It's a good place to catch a meal. We dined in and service was quick and food was hot.

Atmosphere: 5

Food: 5

Service: 5

Brandon Glenn

Always great!

Atmosphere: 5

Food: 5

Service: 5

Brooklyn Thomas

I love this location! All the staff is always so nice and the food comes out really quick. Gotta love Chick-fil-A!!

Atmosphere: 5

Food: 5

Service: 5

Life V.S. Everything else

lady at drive through was rude

Ken Blundell

Great food and service.

Atmosphere: 5

Food: 5

Service: 5

Deryl King

Food was great as usual. Love the christian based business

Atmosphere: 5

Food: 5

Service: 5

D Swift

Fast service & great food.

Atmosphere: 5

Food: 5

Service: 5

Joni Humphries

This was the worst meal I've ever had at a Chic-fil-A! The bun was over warmed, so it was tough. The chicken & fries had been warmed for quite some time, so, not good. It was all just tasteless. I threw away most of the meal. Very disappointing.

Food: 1

Service: 5

Robert Templin

Decided to get a large order for 4 families. I tried to order online but the system was down due to storms so I decided to drive 30 minutes to place the order at the restaurant. Upon arriving I parked in curbside pickup and called the store. A gentleman answered and I told him I was in the parking lot and would like to place a large order. He said they do not take phone orders and I would have to order online. I told him I tried but was unsuccessful due to storms. He got his manager I. The phone and I explained the same situation. He told me I would have to order I. The drive through. I told him that was fine but I would not be pulling forward waiting on my order and then getting soaked when I roll my window down. He said I had to order at the drive through. To which I did. I got to the windows and was told that would be $84.00. Thank you sir, would you pull forward please? Absolutely not! Manager comes. Sir I need you to pull forward please. No sir, I tried to avoid this very situation and I told you I was not going to pull forward and get soaked. Then sir we just won’t serve you. I have a paid receipt that says you will. If you dont pull forward I will call the police. Okay, there is going to be a lot of pissed off people waiting for the police to get here. I did your job for you. You could have taken my order, told me it was ready. I come through the drive thru, pay and leave. Now you threaten me with arrest because I did your job for you. But sir that’s our policy. I understand, I also told you my policy. Now please get my paid for food and don’t spit in it. I will be reaching out to corporate. Of which I did. Sir, I’m sorry you had such a poor experience. We will have that store owner reach out to you. Thank you so much. Two weeks later still no reaching out. The only reason you got a 1 star I because I could t give you less. I have been a chick fil a fan. No longer. I hope this review inspires you to learn something when different situations arise.

Dayana Castillo

Chick fil a is known to have a longline but excellent and fast service, this location doesn’t do a good job at representing chick fil a, long wait times everytime i come, workers don’t work with urgency

Michael Nace

As far as Chick-fil-A locations go, this one has pretty good food. Inexplicably, lunch at Chick-fil-A is generally tastier and more high-quality than when you get dinner. This likely has something to do with the fact that adults tend to work in the mornings and afternoons at fast food, while teenagers work more of the night shifts. At most fast food restaurants, and particularly at this one, the drive-through during dinner hours is like going to a high school social mixer -- there is a lot more flirting and socializing going on with the team members than actual service. So, expect much longer lines for dinner, and expect the food to not be quite as good.

However, this location is usually pretty fast and reliable for lunch. The only downside is that the parking situation around the building is deplorable. There are very few parking spots within the confines of the restaurant itself, forcing people who want to eat in to park around the periphery of the restaurant. This causes logistical issues, as people are streaming in and out through the drive-through line, which typically serpentines around the building. But let's face it: being in a ponderous drive-through line at a Chick-fil-A is a rite of passage; you encounter a crowd of people at virtually every Chick-fil-A in the United States. In fact, if you pull up to a Chick-fil-A location at peak lunch hours and the place is deserted, you have reason to worry. You might not know something that everyone else in the area knows.

But I digress: this Chick-fil-A is a solid four stars, particularly at lunchtime. For dinner, you're probably looking in the 2 to 3 star range, but some nights there's just no time to make dinner. You gotta do what you gotta do.

Atmosphere: 3

Food: 4

Service: 3

Mean DeanB

My whole box of fries is small crunchy bits that are way over salted. My guess is it’s from the bottom of the basket that’s been sitting around. Disappointing how this location has tanked in quality.

Food: 1

Wynetta Jones

Clean.
Fast

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Nuggets with Fries

Kim Hines

Fast and friendly as always, even with the long line

Food: 5

Service: 5

Recommended dishes: Grilled Chicken, Cobb Salad, Mac \u0026 Cheese, Chick-Fil-A Sandwich Meal, Grilled Nuggets

Lakeisha Roquemore

Went through the drive-through that had an extremely long line to get breakfast for me and my coworkers don’t let it be charged an excessive amount and not receive all of my order. I get to work missing items and don’t have enough food for everybody and call them and all I got was a I’m sorry about that. I will not go back. I will take my business elsewhere times are too hard and people have money to waste and give away. They didn’t try to replace the items or anything so I just thank the woman since it was a personal problem and told her I’ve been better off getting A box of donors and pigs in the blanket it would’ve been a whole lot cheaper and I would’ve been in and out. I’m so disappointed they had no concerns in regard to my time or my money.

Service: 1

Loading...