The phone number never works and the QR code sometimes works.
Atmosphere: 3
Food: 4
Service: 4
Kaitlin Mccoy
I requested a jalito meal with an extra side of jalapeno ranch. Why would yall not tell me you were out of jalapeno ranch? You just added regular ranch on my sandwich and my side. Update: I called and spoke to the manager camille. I requested that she at the very least refund me .60 for the ranch. She insisted it was jalapeno ranch. Basically called me a liar, saying it was definitely jalapeno ranch, they “do not have the other ranch in the white containers”. Im pretty sure after 26 years of eating ranch I would know if it’s jalapeno or not. She informed me I needed to go back across town to give the ranch back to get .60 cents back. I worked at dq for years and happen to know requesting food back is an osha violation. So there really was no reason for me to drive all the way there. Update 2: I dumped the container out and they put regular ranch on top of my jalapeno ranch? For what? Only they know🙄 I will not be returning to this gawd awful location. Update:3 I emailed them and they never followed up 👍
Atmosphere: 1
Food: 1
Service: 1
S
This is one of the better DQs out there.
Atmosphere: 3
Food: 5
Service: 4
Dustyn White
Good food and the staff was very professional and accommodating
Atmosphere: 4
Food: 4
Service: 5
Tina Self
Bad service. All DQ are going down hill.
Atmosphere: 1
Food: 1
Service: 1
Mariana Lopez-Pineda
I ordered a jalito meal and also asked an extra side of ranch. However when I got home I noticed that the cup of ranch they gave me was not jalapeño ranch and tasted weird. I called this location and the person on the phone was really rude and refused to refund me for any of my meal even though they did not use jalapeño ranch for my burger either. They kept saying I was lying and arguing with me not even willing to refund the 60 cents for my ranch. I am super disappointed not just at my meal but also customer service. For your first reaction to argue with a customer is unacceptable, not to mention that yoy refuse to refund me unless I went across town to give the cup of ranch back, really? You can't refund me 60 cents. Not to mention that you should not be taking food back from customers, it is a OSHA violation. Never coming back to this location.
Atmosphere: 1
Food: 1
Service: 1
Roy wilson
I stopped in for lunch today at the 5th street location and when the guy at the drive thru window with the glasses handed me the food, it was without the a bag. This happens Every time I go to This location, Today I again asked if he could put the food in a bag, this made him visibly upset or angry. I had previously told him that when he stuffs the napkins into the slit of the box they come in contact with the wet toppings and at that point are unusable and that the other stores put the food in bags...I Never have to ask. As I sit in the drive thu, I'm looking directly at the bags he should be using, but for some reason, he doesn't use them. I don't know what the protocol is for bag usage there, but if you no longer require the food to be put in the bags, please move them to where customers in the drive thru don't have to stare at them just hanging in the preparation area.....but not being used. It seems to me a common sense thing to put the purchase in a bag, I don't believe I'm asking too much...
Atmosphere: 3
Food: 4
Service: 1
Bon Bon
They filled a never heard of request ... double dip cherry and chocolate vanilla ice cream cone. Soooo good!!
Atmosphere: 5
Food: 5
Service: 5
Sheila Thompson
On may 8th at 2:37 went for 2 hunger-buster combos. Buns Cold, patty dry was NOT Fresh cooked. No Cheese, No Bacon which I paid for. Fries Cold and Hard. Paid $30. + could Not Eat...What was So bad.I picked up for Cancar patient which hadn't eated for day's .got to hospital thinking I would make her day. NOT! SHE just wanted a BURGER. ..I didn't go back at that time, didn't want to loose my parking space. WHAT A SHAME.... No Customer Service was handed a lid to put on My Own drink cup. Shame, Shame. Never Again !
Folks were nice. I just got drinks at the drive through.
Service: 4
Gloria Woolen
Love the service always
Atmosphere: 1
Food: 1
Service: 1
Angelika Sharp
Found out that you can add chocolate syrup to blizzards, love it.
Atmosphere: 5
Food: 5
Service: 5
Marsha Smith
My car Atmosphere was okay 🤣 my food was hot and delicious. Definitely fresh and made to order. The drive thru cashier had a smile and showed great customer service.
The phone number never works and the QR code sometimes works.
Atmosphere: 3
Food: 4
Service: 4
I requested a jalito meal with an extra side of jalapeno ranch. Why would yall not tell me you were out of jalapeno ranch? You just added regular ranch on my sandwich and my side. Update: I called and spoke to the manager camille. I requested that she at the very least refund me .60 for the ranch. She insisted it was jalapeno ranch. Basically called me a liar, saying it was definitely jalapeno ranch, they “do not have the other ranch in the white containers”. Im pretty sure after 26 years of eating ranch I would know if it’s jalapeno or not. She informed me I needed to go back across town to give the ranch back to get .60 cents back. I worked at dq for years and happen to know requesting food back is an osha violation. So there really was no reason for me to drive all the way there.
Update 2: I dumped the container out and they put regular ranch on top of my jalapeno ranch? For what? Only they know🙄
I will not be returning to this gawd awful location.
Update:3 I emailed them and they never followed up 👍
Atmosphere: 1
Food: 1
Service: 1
This is one of the better DQs out there.
Atmosphere: 3
Food: 5
Service: 4
Good food and the staff was very professional and accommodating
Atmosphere: 4
Food: 4
Service: 5
Bad service. All DQ are going down hill.
Atmosphere: 1
Food: 1
Service: 1
I ordered a jalito meal and also asked an extra side of ranch. However when I got home I noticed that the cup of ranch they gave me was not jalapeño ranch and tasted weird. I called this location and the person on the phone was really rude and refused to refund me for any of my meal even though they did not use jalapeño ranch for my burger either. They kept saying I was lying and arguing with me not even willing to refund the 60 cents for my ranch. I am super disappointed not just at my meal but also customer service. For your first reaction to argue with a customer is unacceptable, not to mention that yoy refuse to refund me unless I went across town to give the cup of ranch back, really? You can't refund me 60 cents. Not to mention that you should not be taking food back from customers, it is a OSHA violation. Never coming back to this location.
Atmosphere: 1
Food: 1
Service: 1
I stopped in for lunch today at the 5th street location and when the guy at the drive thru window with the glasses handed me the food, it was without the a bag.
This happens Every time I go to This location, Today I again asked if he could put the food in a bag, this made him visibly upset or angry. I had previously told him that when he stuffs the napkins into the slit of the box they come in contact with the wet toppings and at that point are unusable and that the other stores put the food in bags...I Never have to ask. As I sit in the drive thu, I'm looking directly at the bags he should be using, but for some reason, he doesn't use them. I don't know what the protocol is for bag usage there, but if you no longer require the food to be put in the bags, please move them to where customers in the drive thru don't have to stare at them just hanging in the preparation area.....but not being used.
It seems to me a common sense thing to put the purchase in a bag, I don't believe I'm asking too much...
Atmosphere: 3
Food: 4
Service: 1
They filled a never heard of request ... double dip cherry and chocolate vanilla ice cream cone. Soooo good!!
Atmosphere: 5
Food: 5
Service: 5
On may 8th at 2:37 went for 2 hunger-buster combos. Buns Cold, patty dry was NOT Fresh cooked. No Cheese, No Bacon which I paid for. Fries Cold and Hard. Paid $30. + could Not Eat...What was So bad.I picked up for Cancar patient which hadn't eated for day's .got to hospital thinking I would make her day. NOT! SHE just wanted a BURGER. ..I didn't go back at that time, didn't want to loose my parking space. WHAT A SHAME.... No Customer Service was handed a lid to put on My Own drink cup. Shame, Shame. Never Again !
Pretty pretty pretty goood
Restaurantji Recommends
Folks were nice. I just got drinks at the drive through.
Service: 4
Love the service always
Atmosphere: 1
Food: 1
Service: 1
Found out that you can add chocolate syrup to blizzards, love it.
Atmosphere: 5
Food: 5
Service: 5
My car Atmosphere was okay 🤣 my food was hot and delicious. Definitely fresh and made to order. The drive thru cashier had a smile and showed great customer service.
Atmosphere: 3
Food: 5
Service: 5
Clean and good service
Atmosphere: 4
Food: 4
Service: 4
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