I was excited when my smoothie was made in like 2 mins, until I tasted it and it had no flavor, as if they forgot to add most of the ingredients.
Latrice
My hubby ordered online and when I got there I waited 7 min in lobby before girl came and she hadn’t even started the order, had a attitude the whole time, and I didn’t know it was another associate in the back another lady came in after me and had to wait as well because they where to busy in the back yapping I assume! Girl sneezed in her shirt and didn’t even bother to wash her hands so I sent my hubby back up there to handle his order, considering that’s a busy store you would think the customer service and people would be nice but nope I won’t ever go back there this store needs supervision
Atmosphere: 1
Food: 1
Service: 1
Darrell Walls
I accidentally dropped my smoothie and they were able to make a new one for me ?
Atmosphere: 5
Food: 5
Service: 5
Carolina Cepeda
Sweetest girls ever helped me out! come and get a smoothie!!
Atmosphere: 5
Food: 5
Service: 5
Jessica S.
First time here and all I can see is this young ladies butt hanging out of her shorts and NO Shoes! Soooo Gross. The quality of employees has to get better
Chris
Worst service ever Addy “helped” me. She was rude, didn’t know what she was doing. Two people behind me left due to how long she took to figure out anything at all. Smoothie king needs to do better in the hiring process. It was also a mess in the store trash everywhere. Don’t go to this place
Nellie
This location is the closest to home. So I’ve gone to it several times. Each time I leave disappointed.First time order online: when I arrived they had atleast 4 smoothies on the counter without any lids. When I asked for a lid I was advised they ran out of lids. My smoothies were melted and with the amount of people waiting I walked out with a lukewarm drink. I didn’t even drink it, because I was thinking about all the people who had been in there talking, coughing, shouting over my drink.Second time: ordered there, received my drink in a timely manner and at the right temperature. However, the girl at the register was rude and seemed to act as if my ordering was an inconvenience to her. She was texting on her phone while I was ordering.Third time: ordered online. Arrived and my drink was lidded and fresh. The girl at the register had costumers but she acknowledged and greeted me. ?Forth time was last week: Everything was awful. Ordered online: Arrived a couple of minutes before my pickup time and the girl at the register was helping another customer. I understood why my order was not on the counter yet. Would have liked to be greeted but no biggie. I waited patiently while the girl at the register tried to figure out how to ring up her customer. After 5 mins of fidgeting with the register she called for help. Addie appeared and she struggled with the order while the first girl stood behind her texting. Addie was finishing up that order when she began calling/yelling for backup. A third girl appeared and went to the ordering kiosk, she asked if she should be preparing the online order (mine; which had been sitting for 15 minutes now) or the order that was printing now. Addie proceeded to say the order for the guy standing in front of her. Customer walked away and I told Addie that was my online order from 15 mins ago, she told me “well obviously she’s going to work on that next.” The girl making the smoothies asked for help from the first girl (who was still texting) and she said she was now off the clock and walked out. She then asked Addie for help, and she said she could not help because she was not allowed to make smoothies because she was sick. Addie retrieved to the back where I could hear her laughing with other coworkers. The smoothie maker messed up and started her “current” order a second time. Two more customers arrived and she called for help, where now a 4th crew member emerged from the back and began taking their order. My smoothies were now 30 mins late and I had to call to reschedule an appointment I had; since I was now running late. In that time 2 more customers came in and eventually left because Addie was back at the register unable to provide someone a refund. She was rude, incompetent with the register and being able to deligate work. She said she was the team lead, but had us waiting while she had coworkers in the back instead of assigning them to help the team or the customers.I will not be going to this location again.
Jacob Fisher
On the website and on the front door it says they close at 10, i walked in at 9:25 after a workout and they kicked me out at the door saying they were closed even though there was a few other people there.Update: immediately after called the smoothie king down the road and they were still open.
Nae Nae
Nicole is the best!!! very nice and cool Let’s Goooooooo Nicole You Rock
Paula W.
*Old Jacksonville location OMG‼. Each and EVERYTIME I go to the drive through on Old Jacksonville they NeVer repeat my order back to me correctly! Then I have to tell them my order again!!... and this is a daily thing!
Perfect stop after working out or Tennis. Good friendly staff with just the right drinks
Razzy Lyles
I have to say out of the smoothie kings I have been too this is by far the worst the whole crew was rude and disrespectful except for one girl but other than that I definitely will say this is the worst one I gave one star because at least I got my money back
Kamie Osorio
This Smoothie King location is seriously the best! They always get the order right and are so friendly and helpful! ❤️
J Michael Smith
Great service, excellent products .. just need to update the building, looks tired and torn ! First Impressions matter
J Parf
Great smoothies! A little pricey. I have a suggestion to the employees… never forget that the customer is the only reason you exist! Smile more and do not be afraid to make eye contact and use the aforementioned smile. Don’t just call out the name and place the product on the counter and turn your back and walk away! Make eye contact and smile and say thank you!Your response to me explains everything! It’s ok though I’ll do your training for you because obviously you do not have the intellect.Thanks for changing your reply to my review. Your previous response to me and the previous review before mine of “glad to be part of helping us RULE THE DAY” was a very ignorant response to paying customers and constructive criticism.
I was excited when my smoothie was made in like 2 mins, until I tasted it and it had no flavor, as if they forgot to add most of the ingredients.
My hubby ordered online and when I got there I waited 7 min in lobby before girl came and she hadn’t even started the order, had a attitude the whole time, and I didn’t know it was another associate in the back another lady came in after me and had to wait as well because they where to busy in the back yapping I assume! Girl sneezed in her shirt and didn’t even bother to wash her hands so I sent my hubby back up there to handle his order, considering that’s a busy store you would think the customer service and people would be nice but nope I won’t ever go back there this store needs supervision
Atmosphere: 1
Food: 1
Service: 1
I accidentally dropped my smoothie and they were able to make a new one for me ?
Atmosphere: 5
Food: 5
Service: 5
Sweetest girls ever helped me out! come and get a smoothie!!
Atmosphere: 5
Food: 5
Service: 5
First time here and all I can see is this young ladies butt hanging out of her shorts and NO Shoes! Soooo Gross. The quality of employees has to get better
Worst service ever Addy “helped” me. She was rude, didn’t know what she was doing. Two people behind me left due to how long she took to figure out anything at all. Smoothie king needs to do better in the hiring process. It was also a mess in the store trash everywhere. Don’t go to this place
This location is the closest to home. So I’ve gone to it several times. Each time I leave disappointed.First time order online: when I arrived they had atleast 4 smoothies on the counter without any lids. When I asked for a lid I was advised they ran out of lids. My smoothies were melted and with the amount of people waiting I walked out with a lukewarm drink. I didn’t even drink it, because I was thinking about all the people who had been in there talking, coughing, shouting over my drink.Second time: ordered there, received my drink in a timely manner and at the right temperature. However, the girl at the register was rude and seemed to act as if my ordering was an inconvenience to her. She was texting on her phone while I was ordering.Third time: ordered online. Arrived and my drink was lidded and fresh. The girl at the register had costumers but she acknowledged and greeted me. ?Forth time was last week: Everything was awful. Ordered online: Arrived a couple of minutes before my pickup time and the girl at the register was helping another customer. I understood why my order was not on the counter yet. Would have liked to be greeted but no biggie. I waited patiently while the girl at the register tried to figure out how to ring up her customer. After 5 mins of fidgeting with the register she called for help. Addie appeared and she struggled with the order while the first girl stood behind her texting. Addie was finishing up that order when she began calling/yelling for backup. A third girl appeared and went to the ordering kiosk, she asked if she should be preparing the online order (mine; which had been sitting for 15 minutes now) or the order that was printing now. Addie proceeded to say the order for the guy standing in front of her. Customer walked away and I told Addie that was my online order from 15 mins ago, she told me “well obviously she’s going to work on that next.” The girl making the smoothies asked for help from the first girl (who was still texting) and she said she was now off the clock and walked out. She then asked Addie for help, and she said she could not help because she was not allowed to make smoothies because she was sick. Addie retrieved to the back where I could hear her laughing with other coworkers. The smoothie maker messed up and started her “current” order a second time. Two more customers arrived and she called for help, where now a 4th crew member emerged from the back and began taking their order. My smoothies were now 30 mins late and I had to call to reschedule an appointment I had; since I was now running late. In that time 2 more customers came in and eventually left because Addie was back at the register unable to provide someone a refund. She was rude, incompetent with the register and being able to deligate work. She said she was the team lead, but had us waiting while she had coworkers in the back instead of assigning them to help the team or the customers.I will not be going to this location again.
On the website and on the front door it says they close at 10, i walked in at 9:25 after a workout and they kicked me out at the door saying they were closed even though there was a few other people there.Update: immediately after called the smoothie king down the road and they were still open.
Nicole is the best!!! very nice and cool Let’s Goooooooo Nicole You Rock
*Old Jacksonville location OMG‼. Each and EVERYTIME I go to the drive through on Old Jacksonville they NeVer repeat my order back to me correctly! Then I have to tell them my order again!!... and this is a daily thing!
Restaurantji Recommends
Perfect stop after working out or Tennis. Good friendly staff with just the right drinks
I have to say out of the smoothie kings I have been too this is by far the worst the whole crew was rude and disrespectful except for one girl but other than that I definitely will say this is the worst one I gave one star because at least I got my money back
This Smoothie King location is seriously the best! They always get the order right and are so friendly and helpful! ❤️
Great service, excellent products .. just need to update the building, looks tired and torn ! First Impressions matter
Great smoothies! A little pricey. I have a suggestion to the employees… never forget that the customer is the only reason you exist! Smile more and do not be afraid to make eye contact and use the aforementioned smile. Don’t just call out the name and place the product on the counter and turn your back and walk away! Make eye contact and smile and say thank you!Your response to me explains everything! It’s ok though I’ll do your training for you because obviously you do not have the intellect.Thanks for changing your reply to my review. Your previous response to me and the previous review before mine of “glad to be part of helping us RULE THE DAY” was a very ignorant response to paying customers and constructive criticism.