Subway
2021 E SE Loop 323, Tyler
(903) 509-9800
Recent Reviews
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Worker was so rude and disgusting. He could not stop complaining that he was getting business and mentioned how he was a felon.
Atmosphere: 1
Food: 1
Service: 1
The guy working at 9pm on 08/12/2024 was extremely rude and very hostile at the fact that me and my friends had coupons and made verbal threats towards us. He acted very unprofessionally and was using a lot of profanity and on top of that after we sat down he locked the door an hour early. I am very dissatisfied and I will not be dining at this subway ever again.
Atmosphere: 1
Food: 1
Service: 1
I was in visiting once, I remember it was only two people who were there, I really love the workers one of them was very spiritual a beautiful person inside and out. I hate that I felt that it was some type of racism going on, because the two ladies were black working extremely hard with the lunch rush the management on duty that day never came to help out. Secondly, this subway need to learn to HONOR GREAT employees no matter what color person skin, stop acting as though they are slave masters with their workers of color, because everyone need a job. Thirdly, how do we make America great when places like this one still act like the black workers in the workplace are slaves. Finally, this only let me know that the managers, regional managers, higher authorities think that they are slave masters. My opinion as a CEO, ALL management team should be fired and hire ALL new management, because this store ONLY reflects its management mindset. It’s so sad that this company still exists with the type of management that is running this store.
Atmosphere: 1
Food: 2
Service: 5
Almost busted my window throwing the rock hard pretzel that I purchased out. Then felt bad when I thought someone might run it over and get a flat tire. BUT the oatmeal raisin cookies I got were good.
Atmosphere: 3
Food: 2
Service: 1
I came by at 9:35 pm on April 23, 2024 and the door was locked and the employee was outside smoking. He said he was closing. I said I thought y'all closed at 10 and he said "I close when I get tired"This is an example of horrible customer service....I will never visit this subway again.
Atmosphere: 1
Food: 1
Service: 1
Paid for order and then employee tried to stiff me. Food was horrible. Just tossed together. Employee rude. Not enough people working at store. Tried to be understanding since so few people work there but employees get attitude as if I’m responsible for bad working conditions. Do yourself a favor and just avoid the place. It’s less work for the lone person posted there for minimum wage and you don’t have to put up with bad service
Atmosphere: 1
Food: 1
Service: 1
I love the meatballs!! The few time they have been sold out ..
Atmosphere: 4
Food: 5
Service: 5
I’ve been to this location twice in the past month, and it’s terrible service every time..
Atmosphere: 1
Food: 2
Service: 1
Came in at 8:45 pm on 06/08/23 and received the most outstanding service. I didn’t get the name of the gentleman helping me, but I found out at checkout that I needed to pay with smaller bills. He was incredibly helpful and patient as I went to grab correct change. He was very joyful and kind, as well as giving me some extra cookies. Just a simple late night order made my night! Hopeful that gentleman is able to see this.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Forest Ham
Takeout order took 30 min when the restaurant was empty and 3 employees were present. Both subs were incorrect and uncut.
Restaurantji Recommends
Food good. Server wearing dirty gloves after being at register. Every table dirty. Debris in windowsills by the tables. Restrooms not serviced . Windows filthy .
Atmosphere: 1
Food: 5
Service: 3
Recommended dishes: Black Forest Ham
Husband placed our online order. When we went to pick it up we waited 30 minutes for our 2 subs while there were no other customers in the restaurant and no one in the drive-thru. There were 2 employees, one who I could tell was new, and another who instead of making our sandwiches, made himself lunch for his break. There was also a man in a red jacket who didn’t look like a manager but was in the back with the new employee just watching him and then went and sat down??? When we finally got home with our lunch, both sandwiches were made wrong and neither sandwich was cut. This is the second time we’ve had this issue and no one answered their phones when we tried to call. Will be avoiding this location from now on.
Takeout order took 30 min when the restaurant was empty and 3 employees were present. Both subs were incorrect and uncut.
One employee trying to work the lobby, register, drive thru, and online orders. During the busiest time of day
Subway is wonderful! 😇
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