Subway

2701 W SW Loop 323, Tyler
(903) 561-4700

Recent Reviews

Robert Gryder

Rude staff.

Atmosphere: 3

Food: 4

Service: 3

Santiago Shah

Mom was wanting a sub. Three dozen locations on the way home. Which one to choose. How does one judge a Subway location? Is it clean? Can the employees manage any eye contact? Do they look like they care? Is the make table clean? Is the bread fresh? In this case, the answers were all yes. Soon, I had two sandwiches made correctly and efficiently. Good job Subway.

Atmosphere: 3

Food: 4

Service: 5

carlos322

Walked in to this location to the girl being on her phone talking to someone. You could tell the girl was more focused on her phone call than with helping me. She didn’t even hang up the phone while helping me, she stayed connected to the call and put the phone down on the counter where they make the sandwiches. After picking the meat, she proceeded to put veggies on my sandwich that looked old and soggy. After paying, I grabbed the cup to go get my drink. There were ants all over the fountain machine. There was definitely cleaning that needed to be done and after I left, I saw the girl go sit down so she can continue her conversation on the phone. Subway really knows how to hire people because this is not the first time I’ve seen someone working at that subway location that shouldn’t be working in the food industry. That’s the last time I go there.

Colton Lovelace

Friendly staff and quick service. Vegetables looked pretty rough. Like they were a few days old. Ice machine didn’t work so had to drink hot sweet tea. Which was empty so I was only able to get half a cup to drink. Tables were dirty and the floor hadn’t been swept.

Atmosphere: 2

Food: 2

Service: 5

Michael Raney

Ice machine broken AND no tea.

Atmosphere: 1

Service: 3

Paige Gaston

Every single time I go my pickup order is never ready and have to wait an additional 20 mins to get what I paid for. It’s different if I had just walked in, I’d expect a line but the whole point of online ordering is to walk in at the time it says your order is ready and get it.

Thomas Harrison

So done with this location. Have only been working in the area for a month and after repeated visits or attempts to visit, it is over. It is always something with this location. First time I went was ok, Second time, the Ice machine was broken and A/C was out and the only option was soda from the machine that was "chilled". next time new faces, little training! Poor guy had me and too people in front of him, while his coworker ignored the crowd and slowly put together a online order. Next time another new face and the Ice machine is broke AGAIN. Today was it, i pulled up and the new sign today was..Toaster was broken cold sandwiches only. That's enough for me thanks

Steven Van Wagnen

A sandwich and or salad are so high priced ! Not good so Not going back !

Atmosphere: 2

Food: 1

Service: 2

jeffreytrip one

This is by far the best subway ever. Workers are hard workers and they are so patient even though they are overwhelmed with orders. They give out true customer service and the place is super clean!

pharris morgan

The sandwiches sucked. How come yall put so much sauce on it. Like who wants that much sweet onion sauce. Lettuce by the ton, olives 5 slices. C'mon...

Atmosphere: 5

Food: 1

Service: 5

Jeffrey Trip

This is by far the best subway ever. Workers are hard workers and they are so patient even though they are overwhelmed with orders. They give out true customer service and the place is super clean!

Colton Heath

I was there about 10 minutes ago, typing this as I eat my sandwich (#3). They were very busy when I went in, the man kept apologizing over and over about the wait. A young woman took my order and looked very flustered and stressed. I asked if she was new and she said it was her first day. I hope she sees this because I just wanted her to know that it is the best tasting sandwich I have ever had from any Subway! It's perfect! Thank you and keep at it; you're doing great! I didn't catch your name but hopefully I can order from you again in the future!

Russell Williams

Their tuna fish is the bomb! Always a 5 star experience at Subway!

Kimberly Bayer

If I could give a zero I would. Old veggies. Foods mixed with other ingredients. Service less than par. Server acts as if he doesn't want to be there. Wouldn't replace or refill tomatoes, they are old, soggy and nasty looking.

Lain Clements

I was just banned from this subway for asking for a refund when they charged me $2.50 more for my food than what was on the sales boards. The guy claiming to be the manager (never provided his name even when asked) explained that corporate prices went up but they did not have the sales boards with the new prices. I asked, does it seem right to charge more without telling the customer? He started to get angry and asked why I was making him deal with this. I told him he didn't have to, I asked for someone over him that I can contact. He said he was doing that but couldn't get them on the phone. He kept saying there was nothing he could do. I asked him, as a manager, if I had an issue and wanted a refund you could not process it? He said he would have to pay for it. That it comes out of his pocket and he cant believe that I am keeping on with this issue. Also that he has medical issues and doesn't need to be dealing with this. He finally gave me a refund and banned me and the other people in the store because they agreed with the issue I was talking about. He also kept saying I was trying to push his buttons and he didn't appreciate it. I stayed calm and away from the counter and he even closed the glass case in front of him when he started to raise his voice as if he wanted me to come over to it.

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