The drive through is so ridiculously slow. I can go to a sit down restaurant and be served quicker. Unfortunately I drive to a location much to avoid long wait times. I’ve tried going in, but experienced the same issue.
Service: 1
Rhonda Miller
I love those apple pies
Nicolas McIntyre
Learn directions instead of telling people to go into the wrong lane
Atmosphere: 3
Food: 4
Service: 2
corey nicholson
Well, I must say this has to be the worst Whataburger in this town. The sad part I live 1 mile from this location, and every time I try to give them a chance they failed
They made me wait almost 30 minutes and everything about my order. It was cold except the french fries. My wife worked all night and didn’t want to be bothered.
So we just excepted it
Whataburger is too expensive of a fast food place to do people like that I mean it actually sucked
So we always have to go up about 3 miles and go to that location
I don’t know what the hell man How to send my eggs back Everything should’ve went back
Kalēv Price
I ordered on dash and not only was my drink missing my fries are not even warm there like almost refrigerated cold. My order was put in at 3:20 and wasn't ready for pick up for over 30min.
Food: 2
Service: 1
Tee S.
I absolutely love this location but that love also depends on which shift I get when I order my food. Last night after midnight I ordered some food. First go around food was not hot and fresh. The line was long so once I got to the window my food had been sitting there with the cashier getting cold. Cashier (Caucasian male with curly hair) seemed super friendly until I asked for my food to be remade. Didn’t seem happy that I wasn’t happy with my food. Whoever was cooking on the grill didn’t do a good job.. This shift cooked my food “twice” and I wasn’t happy with either orders. My patty was super flat which means I was handed a bread and veggie burger basically.. Day shift & early night crew are so much better than late night crew. Thank you day & early night shift for all that you do!
Michael Wolff
This location needs serious help. At least four of the last five times my family has placed orders here, multiple items have been made wrong. I have one family member with food allergies to an item on their burgers and they regularly leave on the allergen ingredient we requested off. If we weren't paying more attention and double checking every order (doing their job for them) we would have had some serious medical issues. Awful, highly recommend finding another franchise location to visit.
Edit: Not even a week after our last shitty experience, we again received food made incorrectly, and my family member had an allergic reaction. I will be contacting Whataburger's corporate office because this is absolutely ridiculous and unsafe.
Atmosphere: 1
Food: 1
Service: 1
Charles Christine
Very bad service. They took so long i had to leave my order and go to work. I left everything. Very bad service.
Atmosphere: 1
Service: 1
Alicia Barron
Went through the drive-thru ordered a spicy chicken sandwich and one burger meal , said it would be a bit of a wait for the chicken sandwich they told me to pull around and wait for waited 30 minutes and got my food drove to home to White House ,looked in my sack they forgot the chicken sandwich that they told me to wait on...... drove back and now I still have to wait on the chicken sandwich because they probably gave mines to something one else, spent another 30 minutes waiting on a chicken sandwich when I came back horrible customer service experience , The manager was sorry and helpful after that experience
Atmosphere: 1
Food: 1
Service: 1
David Church
After waiting 15 minutes for my food I was told it was coming out - I mentioned I was going to have to run. After another several minutes I went up and was told they gave me order to someone else by mistake they were going to have to do it all over - I had to leave as I had to get my chickens in. I handed the gal my receipt asked for my money to be refunded. As of right now it has not been refunded. I will do a chargeback in the AM if it is not refunded.
It was disappointing. I had my 2 kids with me, we were coming back from a long day. What a disappointment that was.
They're slow and they don't listen to what you say.
Atmosphere: 3
Food: 4
Service: 3
Arianna Wright Derrick
I've never experienced worse customer service than I experienced today. I pulled up through the drive-through and whoever the lady was working the drive-through had an immediate attitude. When I advised her that I was here for a pickup order before I could even finish what I was saying she said “outside lane”. And then the gentleman who brought me my food didn't say a word. No thank you or at least confirm that the order was mine. On top of it my drink was wrong I said no ice but my cup was full of ice. I can overlook the ice part but the lady with the attitude for no reason absolutely not. Would not recommend going here when she's on the clock.
Atmosphere: 3
Food: 4
Service: 1
Michele Tanner
Went through the drive thru, it was just what we needed after going all day without eating.
Atmosphere: 5
Food: 4
Service: 5
Jazmine Henry
Quick service, nice customer service but a rude male customer jumped in line in front of my husband and I. His wife least had the decency to apologize and ask if we were next in line.
Atmosphere: 3
Food: 4
Service: 5
Renee Capel
Whataburger is always been good food it's getting pretty pricey just to eat there they need to run some more specials
The drive through is so ridiculously slow. I can go to a sit down restaurant and be served quicker. Unfortunately I drive to a location much to avoid long wait times. I’ve tried going in, but experienced the same issue.
Service: 1
I love those apple pies
Learn directions instead of telling people to go into the wrong lane
Atmosphere: 3
Food: 4
Service: 2
Well, I must say this has to be the worst Whataburger in this town. The sad part I live 1 mile from this location, and every time I try to give them a chance they failed
They made me wait almost 30 minutes and everything about my order. It was cold except the french fries. My wife worked all night and didn’t want to be bothered.
So we just excepted it
Whataburger is too expensive of a fast food place to do people like that I mean it actually sucked
So we always have to go up about 3 miles and go to that location
I don’t know what the hell man
How to send my eggs back
Everything should’ve went back
I ordered on dash and not only was my drink missing my fries are not even warm there like almost refrigerated cold. My order was put in at 3:20 and wasn't ready for pick up for over 30min.
Food: 2
Service: 1
I absolutely love this location but that love also depends on which shift I get when I order my food. Last night after midnight I ordered some food. First go around food was not hot and fresh. The line was long so once I got to the window my food had been sitting there with the cashier getting cold. Cashier (Caucasian male with curly hair) seemed super friendly until I asked for my food to be remade. Didn’t seem happy that I wasn’t happy with my food. Whoever was cooking on the grill didn’t do a good job.. This shift cooked my food “twice” and I wasn’t happy with either orders. My patty was super flat which means I was handed a bread and veggie burger basically.. Day shift & early night crew are so much better than late night crew. Thank you day & early night shift for all that you do!
This location needs serious help. At least four of the last five times my family has placed orders here, multiple items have been made wrong. I have one family member with food allergies to an item on their burgers and they regularly leave on the allergen ingredient we requested off. If we weren't paying more attention and double checking every order (doing their job for them) we would have had some serious medical issues. Awful, highly recommend finding another franchise location to visit.
Edit: Not even a week after our last shitty experience, we again received food made incorrectly, and my family member had an allergic reaction. I will be contacting Whataburger's corporate office because this is absolutely ridiculous and unsafe.
Atmosphere: 1
Food: 1
Service: 1
Very bad service. They took so long i had to leave my order and go to work. I left everything. Very bad service.
Atmosphere: 1
Service: 1
Went through the drive-thru ordered a spicy chicken sandwich and one burger meal , said it would be a bit of a wait for the chicken sandwich they told me to pull around and wait for waited 30 minutes and got my food drove to home to White House ,looked in my sack they forgot the chicken sandwich that they told me to wait on...... drove back and now I still have to wait on the chicken sandwich because they probably gave mines to something one else, spent another 30 minutes waiting on a chicken sandwich when I came back horrible customer service experience , The manager was sorry and helpful after that experience
Atmosphere: 1
Food: 1
Service: 1
After waiting 15 minutes for my food I was told it was coming out - I mentioned I was going to have to run. After another several minutes I went up and was told they gave me order to someone else by mistake they were going to have to do it all over - I had to leave as I had to get my chickens in. I handed the gal my receipt asked for my money to be refunded. As of right now it has not been refunded. I will do a chargeback in the AM if it is not refunded.
It was disappointing. I had my 2 kids with me, we were coming back from a long day. What a disappointment that was.
Service: 1
Restaurantji Recommends
They're slow and they don't listen to what you say.
Atmosphere: 3
Food: 4
Service: 3
I've never experienced worse customer service than I experienced today. I pulled up through the drive-through and whoever the lady was working the drive-through had an immediate attitude. When I advised her that I was here for a pickup order before I could even finish what I was saying she said “outside lane”. And then the gentleman who brought me my food didn't say a word. No thank you or at least confirm that the order was mine. On top of it my drink was wrong I said no ice but my cup was full of ice. I can overlook the ice part but the lady with the attitude for no reason absolutely not. Would not recommend going here when she's on the clock.
Atmosphere: 3
Food: 4
Service: 1
Went through the drive thru, it was just what we needed after going all day without eating.
Atmosphere: 5
Food: 4
Service: 5
Quick service, nice customer service but a rude male customer jumped in line in front of my husband and I. His wife least had the decency to apologize and ask if we were next in line.
Atmosphere: 3
Food: 4
Service: 5
Whataburger is always been good food it's getting pretty pricey just to eat there they need to run some more specials
Atmosphere: 4
Food: 4
Service: 4
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