I went through the drive-thru and ordered two plain meat and cheese burgers and two cookies. It was about $20. I was looking forward to eating when I got home, especially because my husband just had surgery and I was cutting the burger up for him. As soon as I cut into it, I found multiple pieces of plastic inside the burger. I’m honestly so glad we didn’t start eating it.
I called the store right away, and the manager, Kirk, was immediately rude and acting like I was lying. He said, “There’s no way it’s our fault, we don’t even use plastic.” I told him the burger never even left the wrapper and I used a clean knife, and he still didn’t believe me. I asked for a refund and he basically forced me to come show him because he kept saying it couldn’t be from them.
So I drove back and showed him the plastic literally inside the burger, and he just said, “Yeah, I don’t know how that happened. Wasn’t us.” Meanwhile I can literally see the buns sitting in plastic wrap right behind him. I even asked if maybe it came from that and he just shut me down and talked to me with such a rude, condescending attitude the whole time.
I told him we weren’t going to eat any of it and I wanted a refund for both burgers. He told me, “We don’t do refunds,” and then said he didn’t see plastic in the second burger, like that even mattered when the first one was full of it. He finally agreed to refund ONE burger and handed me back $7.
And when I was leaving, he yelled, “I need the receipt,” in the meanest tone for no reason at all. I gave it to him and left feeling completely embarrassed and honestly shocked.
I’ve never had an experience this rude or unprofessional at any restaurant/fast food place. We won’t be coming back. I wish I had taken a picture because the plastic was literally mixed into the burger, and if I’d eaten it I probably wouldn’t have even noticed. It was honestly scary and the way the manager handled it made everything worse.
Atmosphere: 1
Food: 1
Service: 1
Martin Kåresjö Pessink
Great food, great service
Atmosphere: 5
Food: 5
Service: 5
David Mayorga
I went through the drive-through today to order a #11, grilled chicken sandwich meal. When I got home, I opened the sandwich and it was a FRIED chicken sandwich and it seemed to be overcooked. I contacted them to let them know and the attendant just said sorry. This location usually gets my order correct. But today was not their day.
Food: 1
Service: 1
whocowman
Food was great, service was mostly good other than the Cashier Bryce trying to evangelize to me to the point that he ignored my order to run out to his car and get me a church pamphlet. This happened after I told him I was a Buddhist.
I don’t appreciate being treated like this, I just wanted to get a meal and get back on the road
Everyone else was super sweet
Atmosphere: 5
Food: 5
Service: 3
Sabrina Dean
Good customer service
Atmosphere: 5
Food: 5
Service: 5
Nely Gonzalez
Food was delicious. Everyone was so nice.
Atmosphere: 5
Food: 5
Service: 5
David Mason
Stopped by this morning for breakfast. Food was the same as any other Whataburger and it was clean inside. The best thing was the sweet lady Terra who was working the counter and brought us our food. One of the sweetest, most pleasant ladies I’ve ever encountered. Give this precious lady a raise, she deserves it! Only complaint is it’s always cold in there.
Atmosphere: 5
Food: 5
Service: 5
Cliff
Good and friendly place
Atmosphere: 4
Food: 3
Service: 3
Amy Anderson
We love our Whataburger burgers!!! Breakfast is great as well. We even go with groupafter church for dine in meals.
Atmosphere: 5
Food: 5
Service: 5
Caitlin Paradise
Asked for ranch on the SIDE for onion rings. Got the ranch but ON the BURGER.
Asked for ranch on the SIDE for onion rings. Got the ranch but ON the BURGER.
Atmosphere: 1
Food: 1
Service: 1
Vera Smith
I usually have a good experience but the manager had bad customer service skills
Catrina A McAllister
Great food
Atmosphere: 5
Food: 5
Service: 4
Grayson Carlyle
This is a great location, staff is friendly and cooks are whippin it up in the kitchen! Honestly as close to work as this location is I stop by frequently so who ever has been cooking lately is doing fantastic
Food: 5
Service: 5
Robbie Lee
Just bought a # 11 chicken sandwich, the lettuce was rotted and black, very obvious!!! NOT good, tomato also BAD. Thrown away.
PLASTIC IN THE FOOD!!! Rude staff!
I went through the drive-thru and ordered two plain meat and cheese burgers and two cookies. It was about $20. I was looking forward to eating when I got home, especially because my husband just had surgery and I was cutting the burger up for him. As soon as I cut into it, I found multiple pieces of plastic inside the burger. I’m honestly so glad we didn’t start eating it.
I called the store right away, and the manager, Kirk, was immediately rude and acting like I was lying. He said, “There’s no way it’s our fault, we don’t even use plastic.” I told him the burger never even left the wrapper and I used a clean knife, and he still didn’t believe me. I asked for a refund and he basically forced me to come show him because he kept saying it couldn’t be from them.
So I drove back and showed him the plastic literally inside the burger, and he just said, “Yeah, I don’t know how that happened. Wasn’t us.” Meanwhile I can literally see the buns sitting in plastic wrap right behind him. I even asked if maybe it came from that and he just shut me down and talked to me with such a rude, condescending attitude the whole time.
I told him we weren’t going to eat any of it and I wanted a refund for both burgers. He told me, “We don’t do refunds,” and then said he didn’t see plastic in the second burger, like that even mattered when the first one was full of it. He finally agreed to refund ONE burger and handed me back $7.
And when I was leaving, he yelled, “I need the receipt,” in the meanest tone for no reason at all. I gave it to him and left feeling completely embarrassed and honestly shocked.
I’ve never had an experience this rude or unprofessional at any restaurant/fast food place. We won’t be coming back. I wish I had taken a picture because the plastic was literally mixed into the burger, and if I’d eaten it I probably wouldn’t have even noticed. It was honestly scary and the way the manager handled it made everything worse.
Atmosphere: 1
Food: 1
Service: 1
Great food, great service
Atmosphere: 5
Food: 5
Service: 5
I went through the drive-through today to order a #11, grilled chicken sandwich meal. When I got home, I opened the sandwich and it was a FRIED chicken sandwich and it seemed to be overcooked. I contacted them to let them know and the attendant just said sorry. This location usually gets my order correct. But today was not their day.
Food: 1
Service: 1
Food was great, service was mostly good other than the Cashier Bryce trying to evangelize to me to the point that he ignored my order to run out to his car and get me a church pamphlet. This happened after I told him I was a Buddhist.
I don’t appreciate being treated like this, I just wanted to get a meal and get back on the road
Everyone else was super sweet
Atmosphere: 5
Food: 5
Service: 3
Good customer service
Atmosphere: 5
Food: 5
Service: 5
Food was delicious. Everyone was so nice.
Atmosphere: 5
Food: 5
Service: 5
Stopped by this morning for breakfast. Food was the same as any other Whataburger and it was clean inside. The best thing was the sweet lady Terra who was working the counter and brought us our food. One of the sweetest, most pleasant ladies I’ve ever encountered. Give this precious lady a raise, she deserves it! Only complaint is it’s always cold in there.
Atmosphere: 5
Food: 5
Service: 5
Good and friendly place
Atmosphere: 4
Food: 3
Service: 3
We love our Whataburger burgers!!! Breakfast is great as well. We even go with groupafter church for dine in meals.
Atmosphere: 5
Food: 5
Service: 5
Asked for ranch on the SIDE for onion rings. Got the ranch but ON the BURGER.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Asked for ranch on the SIDE for onion rings. Got the ranch but ON the BURGER.
Atmosphere: 1
Food: 1
Service: 1
I usually have a good experience but the manager had bad customer service skills
Great food
Atmosphere: 5
Food: 5
Service: 4
This is a great location, staff is friendly and cooks are whippin it up in the kitchen! Honestly as close to work as this location is I stop by frequently so who ever has been cooking lately is doing fantastic
Food: 5
Service: 5
Just bought a # 11 chicken sandwich, the lettuce was rotted and black, very obvious!!! NOT good, tomato also BAD.
Thrown away.
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