Wingstop
2921 Pat Booker Rd Ste 116, Universal City
(210) 945-4400
Recent Reviews
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Kids playing on their phones slows this place down badly.
My wings were barely seasoned. Tasted more like plain wings. My fries didn’t have any seasoning either. I felt like I wasted money. 😒
Atmosphere: 5
Food: 1
Service: 5
I’m very disappointed with my recent order from this Wingstop location. I ordered 20 boneless wings but only received 15. By the time I got home and realized it, it was too late to go back. When you pay for a certain amount of food, you expect to receive everything you ordered.
Quality control and accuracy really need improvement. This experience was frustrating and makes me hesitant to order from this location again. I hope management sees this and works on ensuring orders are complete before handing them to customers.
Service: 1
I came here October 22, 2025 from 8-9pm. My food turned out amazing. The fries and wings were generously seasoned and cooked well. Unfortunately, it was ruined by an employee saying slurs in every other sentence. The employee was saying the hard R, the employee was also of Hispanic descent. He was talking pretty loudly towards where the restrooms were with other employees. Im assuming they were on their lunch. This is completely unacceptable especially loudly at your workplace.
Atmosphere: 1
Food: 5
Unfortunately, I mistakenly ordered from the wrong location, but more concerningly, I discovered a long black hair in my wings. This completely ruined the meal and was very off-putting.
Atmosphere: 1
Food: 1
Service: 1
Service is horrible , ordered wings and they were too lazy to do what the app cannot . They lied about fixing my order then claim they're gonna waste food. Ugh this location needs work on their customer service. They only have 1 job is to serve guests and they can't even do that.
Atmosphere: 1
Food: 1
Service: 1
Slow, slow, slow, slow………🤦♂️
Atmosphere: 1
Food: 1
Service: 1
Location was great service was great and food was good as always
Atmosphere: 5
Food: 5
Service: 5
Called in an order, they said it would be ready at 8:10. I showed up at 8:15 and they said it would another 20 minutes. Luckily I hadn’t paid for it yet so I was able to just walk out. Joke of an establishment
I don’t care what anyone says about this establishment at this location… all we’re working hard and fast… the manger Thomas had his sleeves rolled up helping in all areas of the restaurant… I will be returning again and again and again
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This wing stop is horrible. It took us over an hour to get our food then it was not even correct. The chicken was bland and chewy. Just disgusting . The employee did not know what they were doing and seemed lost on how to even give correct change and even struggled to bagging order correctly. Do not recommend. You will leave with food that makes you sick literally 🤢🤮
These wings have no flavor and filled with grease . I recommend trying another location .
Atmosphere: 3
Food: 1
Service: 2
Came in with my cousin today, she blessed me with alittle lunch and movie day! She ordered us a the chicken sandwich and man was that delicious definitely going to have to retry different flavors next time! I had the Spicy Korean and man was it delicious with ranch!!! I definitely recommend!!! Here's some pics.
Atmosphere: 4
Food: 5
Service: 4
Well here we are another customer service bomb; this one I'm really disappointed. Food would of been a 4-5 but after that bad customer service left a bad taste. Simple 101 customer service; greet w/a smile but not today and they don't wear name tags i know why now. The young lady w/bleached blonde hair oversized glasses at register today is not in the mood to deal w/customers her face attitude is enough for me.to have walked out but I paid online and didn't want to hassle and leave.
Atmosphere: 1
Food: 3
Service: 1
“Had an awesome experience at Wingstop! Manager Thomas was incredibly friendly and made sure everything was perfect. The staff was super attentive and welcoming—great service all around. Definitely coming back.
Atmosphere: 5
Food: 5
Service: 5
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