The new app is not user friendly at all. I have had issues on the last two pizzas ordered. I always order online. Never a problem love my local pizza hut. Not sure if most recent was the app or local store. When ordering yesterday, it showed the correct pizza hut location. When went to pick up they did not have it. Last time it had sent to the denton hwy location. Called pizza hut, after waiting on hold, got contract people. They could bit tell me where my pizza was. They transferred me to denton hwy store. they did not have my pizza. App would only say that it was ordered for 6pm, but would not tell me where. Denton hwy store could also see that I ordered a pizza (by my phone number) but could not see what store. They ended up making me a new pizza. And apologized for the issue. I then went to email and found that the pizza was in fact ordered at the keller store. I called again. After waiting on hold again, Got contract people. Transferred to keller store. They now had my pizza. Finally got pizza an hour later. And after going to keller, denton hwy, then back to keller. Not sure I will order from pizza hut again. I blame the app and changes made to your new processes.
Parking: Not an issue
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Create Your Own Pizza
MKay G
We love the stuffed crust & Italian sausage or pepperoni pizzas. The foods are all fabulous!! We've been customers of Pizza Hut for nearly 50 years. Service is excellent & friendly. We normally prefer 'delivery' but do sometimes pick-up our order.
Vegetarian options: You can order with or without red sauce. The vegetables are plentiful. Your choice of... Mushrooms, Onions, Olives, Pineapple and other options.
Wheelchair accessibility: Handicapped ♿️ accessible ramp next to HC parking. Restrooms are WC friendly as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Creamy Garlic Parmesan, Banana Peppers, Pepperoni Pizza, Marinara, Cheese Pizza, Olives, Breadsticks, Cinnabon Mini Rolls, Create Your Own Pizza
Hannah Fossier
Laura and Leania are the absolute best! They always get my special order correct and never forget my extra pepperoni! Thanks girls! ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own Pizza
Jennifer Arun
Leania the night manager has the best customer service I have experienced in a long time, I walk in to pick up our order and noticed that she was the ONLY ONE WORKING that night shift… Making pizza, answering phones, and working the door. If you’ve ever had a job in the food industry you understand how hard that is. The Manager never complained. Never rude. Customer service was excellent. She needs a raise and a vacation yall.
Atmosphere: 5
Rebecca Brundage
I order a Pizza Tuesday night at 6pm. My order never arrived, I called the store and waited on hold for 38min. No one over picked up the phone.
Atmosphere: 1
Food: 1
Service: 1
Jeannette Cazares
They are always so helpful and awesome
Atmosphere: 5
Food: 5
Service: 5
Gavin Rust
Don’t get this place!! I placed my order at 8:10pm and it didn’t show up until 10:24pm. It also was very undercooked when I got it. I will never get this place again!!
Atmosphere: 1
Food: 1
Service: 1
Dunte Taulton 247 Grind
Don't like the delivery service now ?????
Atmosphere: 3
Food: 3
Service: 3
Kimberly Hayes
Shelby (I hope I spelled that right) is phenomenal! You can tell she loves what she does and her team members follow her lead. She makes sure the store is clean, stocked and food is fresh, tasty, and hot! If Door Dash delivers your food wrong, she tries her best to rectify the situation. Door Dashers not doing their jobs are bringing this store down. If you stay close in the area, order your food carry out. You’ll understand my comments I wish Shelby and her team the best! I genuinely hope you get multiple stores Shelby! See you around!
Atmosphere: 4
Food: 3
Service: 5
Ms.
They appeared overwhelmed. My pizza wasn't ready and when it was, I was not satisfied. It barely had cheese. On a thin crust pizza. Needless to say, I get better pizzas from the store for the price.
I forgot about my previous terrible experience with this Pizza Hut and order it again. My "thin and crispy" Pizza was floppy, undercooked, and chewy. Do not order from this store.
My pizza was delivered by DoorDash, not a driver employed by Pizza Hut. The driver did not take the pizza out of the warming bag when he came toy door. He was just holding the box. The pizza was indeed barely warm. I will not order Pizza Hut again.
Atmosphere: 1
Food: 1
Service: 1
Ashley Griffin
I checked in for my curbside order at the time it said it would be ready. I saw an employee talking to a guy, so I wasn’t sure if he was ordering so I gave it a minute. I waited in my car for over 10 minutes, and the employee looked at me several times, but never came out with my food. Then I believe her daughter went in and they were all hanging out, so I finally got out of my car and she pulled my pizza out of the warmer. It had been ready the entire time I was there waiting outside but she was too busy hanging out to bring my pizza to me.
Atmosphere: 3
Food: 3
Service: 1
Marvin Bonilla
Was alright
Dietary restrictions: Don’t do diet
Parking: Parking too small
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Cheese Sticks
Aaron Slough
Worst customer service experience ever. The store attempted to deliver our order via Doordash. Supposedly, the order was delivered to us, as communicated by Doordash or the Pizza Hut app or both. However, the order was never delivered. We tried to contact the Doordash driver but he never responded by text or phone call. Then, we tried to contact the store, but when you call the store, you are actually calling a call center. The call center rep tried to transfer us to the store, but we ended up back at the call center about 4-5 times. Come to find out, the store's phone was either disconnected or "wasn't working." We finally got a Pizza Hut customer service rep (not from the actual store, another call center instead) to issue us a refund. Horrible customer experience, with no pizza to show for it. They can do better.
The new app is not user friendly at all. I have had issues on the last two pizzas ordered. I always order online. Never a problem love my local pizza hut. Not sure if most recent was the app or local store. When ordering yesterday, it showed the correct pizza hut location. When went to pick up they did not have it. Last time it had sent to the denton hwy location. Called pizza hut, after waiting on hold, got contract people. They could bit tell me where my pizza was. They transferred me to denton hwy store. they did not have my pizza. App would only say that it was ordered for 6pm, but would not tell me where. Denton hwy store could also see that I ordered a pizza (by my phone number) but could not see what store. They ended up making me a new pizza. And apologized for the issue. I then went to email and found that the pizza was in fact ordered at the keller store. I called again. After waiting on hold again, Got contract people. Transferred to keller store. They now had my pizza. Finally got pizza an hour later. And after going to keller, denton hwy, then back to keller. Not sure I will order from pizza hut again. I blame the app and changes made to your new processes.
Parking: Not an issue
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Create Your Own Pizza
We love the stuffed crust & Italian sausage or pepperoni pizzas. The foods are all fabulous!! We've been customers of Pizza Hut for nearly 50 years. Service is excellent & friendly. We normally prefer 'delivery' but do sometimes pick-up our order.
Vegetarian options: You can order with or without red sauce. The vegetables are plentiful.
Your choice of...
Mushrooms, Onions, Olives, Pineapple and other options.
Wheelchair accessibility: Handicapped ♿️ accessible ramp next to HC parking. Restrooms are WC friendly as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Creamy Garlic Parmesan, Banana Peppers, Pepperoni Pizza, Marinara, Cheese Pizza, Olives, Breadsticks, Cinnabon Mini Rolls, Create Your Own Pizza
Laura and Leania are the absolute best! They always get my special order correct and never forget my extra pepperoni! Thanks girls! ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own Pizza
Leania the night manager has the best customer service I have experienced in a long time, I walk in to pick up our order and noticed that she was the ONLY ONE WORKING that night shift… Making pizza, answering phones, and working the door. If you’ve ever had a job in the food industry you understand how hard that is. The Manager never complained. Never rude. Customer service was excellent. She needs a raise and a vacation yall.
Atmosphere: 5
I order a Pizza Tuesday night at 6pm. My order never arrived, I called the store and waited on hold for 38min. No one over picked up the phone.
Atmosphere: 1
Food: 1
Service: 1
They are always so helpful and awesome
Atmosphere: 5
Food: 5
Service: 5
Don’t get this place!! I placed my order at 8:10pm and it didn’t show up until 10:24pm. It also was very undercooked when I got it. I will never get this place again!!
Atmosphere: 1
Food: 1
Service: 1
Don't like the delivery service now ?????
Atmosphere: 3
Food: 3
Service: 3
Shelby (I hope I spelled that right) is phenomenal! You can tell she loves what she does and her team members follow her lead. She makes sure the store is clean, stocked and food is fresh, tasty, and hot! If Door Dash delivers your food wrong, she tries her best to rectify the situation. Door Dashers not doing their jobs are bringing this store down. If you stay close in the area, order your food carry out. You’ll understand my comments I wish Shelby and her team the best! I genuinely hope you get multiple stores Shelby! See you around!
Atmosphere: 4
Food: 3
Service: 5
They appeared overwhelmed. My pizza wasn't ready and when it was, I was not satisfied. It barely had cheese. On a thin crust pizza. Needless to say, I get better pizzas from the store for the price.
Restaurantji Recommends
I forgot about my previous terrible experience with this Pizza Hut and order it again. My "thin and crispy" Pizza was floppy, undercooked, and chewy. Do not order from this store.
My pizza was delivered by DoorDash, not a driver employed by Pizza Hut. The driver did not take the pizza out of the warming bag when he came toy door. He was just holding the box. The pizza was indeed barely warm. I will not order Pizza Hut again.
Atmosphere: 1
Food: 1
Service: 1
I checked in for my curbside order at the time it said it would be ready. I saw an employee talking to a guy, so I wasn’t sure if he was ordering so I gave it a minute. I waited in my car for over 10 minutes, and the employee looked at me several times, but never came out with my food. Then I believe her daughter went in and they were all hanging out, so I finally got out of my car and she pulled my pizza out of the warmer. It had been ready the entire time I was there waiting outside but she was too busy hanging out to bring my pizza to me.
Atmosphere: 3
Food: 3
Service: 1
Was alright
Dietary restrictions: Don’t do diet
Parking: Parking too small
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Cheese Sticks
Worst customer service experience ever. The store attempted to deliver our order via Doordash. Supposedly, the order was delivered to us, as communicated by Doordash or the Pizza Hut app or both. However, the order was never delivered. We tried to contact the Doordash driver but he never responded by text or phone call. Then, we tried to contact the store, but when you call the store, you are actually calling a call center. The call center rep tried to transfer us to the store, but we ended up back at the call center about 4-5 times. Come to find out, the store's phone was either disconnected or "wasn't working." We finally got a Pizza Hut customer service rep (not from the actual store, another call center instead) to issue us a refund. Horrible customer experience, with no pizza to show for it. They can do better.
Needs an
Atmosphere: 3
Food: 5
Service: 5
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