Arrived at the location in Watauga after ordering online through the app and to be told they didn’t see any order come through but I was charged and showed them the order number and receipt and my bank account. The manager was very rude and to top it off that same manager was vaping where they make the pizza.
Atmosphere: 1
Service: 1
Bull Stallion
Horrible place. Just close it down and be done. Not even worth a star
cesar hernandez
Great service thanks Amber
Atmosphere: 5
Food: 5
Service: 5
Lope C
Thin crust 3 toppin extra pepperoni with beef WELL DONE 3.8/5 cheese sticks 3.6/5 if you order that exact meal you'll have a 5 star experience jus like me, I can't recommend allat other stuff bc thin crust is were it's at when you're talking about a pizza.
A 3rd party DoorDash delivered the food. I normally don’t write reviews but this is ridiculous .pizza flipped inside the box
Recommended dishes: Cheese Pizza
Suzanne Long
The new app is not user friendly at all. I have had issues on the last two pizzas ordered. I always order online. Never a problem love my local pizza hut. Not sure if most recent was the app or local store. When ordering yesterday, it showed the correct pizza hut location. When went to pick up they did not have it. Last time it had sent to the denton hwy location. Called pizza hut, after waiting on hold, got contract people. They could bit tell me where my pizza was. They transferred me to denton hwy store. they did not have my pizza. App would only say that it was ordered for 6pm, but would not tell me where. Denton hwy store could also see that I ordered a pizza (by my phone number) but could not see what store. They ended up making me a new pizza. And apologized for the issue. I then went to email and found that the pizza was in fact ordered at the keller store. I called again. After waiting on hold again, Got contract people. Transferred to keller store. They now had my pizza. Finally got pizza an hour later. And after going to keller, denton hwy, then back to keller. Not sure I will order from pizza hut again. I blame the app and changes made to your new processes.
Parking: Not an issue
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Create Your Own Pizza
MKay G
We love the stuffed crust & Italian sausage or pepperoni pizzas. The foods are all fabulous!! We've been customers of Pizza Hut for nearly 50 years. Service is excellent & friendly. We normally prefer 'delivery' but do sometimes pick-up our order.
Vegetarian options: You can order with or without red sauce. The vegetables are plentiful. Your choice of... Mushrooms, Onions, Olives, Pineapple and other options.
Wheelchair accessibility: Handicapped ♿️ accessible ramp next to HC parking. Restrooms are WC friendly as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Creamy Garlic Parmesan, Banana Peppers, Pepperoni Pizza, Marinara, Cheese Pizza, Olives, Breadsticks, Cinnabon Mini Rolls, Create Your Own Pizza
Hannah Fossier
Laura and Leania are the absolute best! They always get my special order correct and never forget my extra pepperoni! Thanks girls! ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own Pizza
Jennifer Arun
Leania the night manager has the best customer service I have experienced in a long time, I walk in to pick up our order and noticed that she was the ONLY ONE WORKING that night shift… Making pizza, answering phones, and working the door. If you’ve ever had a job in the food industry you understand how hard that is. The Manager never complained. Never rude. Customer service was excellent. She needs a raise and a vacation yall.
Atmosphere: 5
Rebecca Brundage
I order a Pizza Tuesday night at 6pm. My order never arrived, I called the store and waited on hold for 38min. No one over picked up the phone.
Don’t get this place!! I placed my order at 8:10pm and it didn’t show up until 10:24pm. It also was very undercooked when I got it. I will never get this place again!!
Atmosphere: 1
Food: 1
Service: 1
Dunte Taulton 247 Grind
Don't like the delivery service now ?????
Atmosphere: 3
Food: 3
Service: 3
Kimberly Hayes
Shelby (I hope I spelled that right) is phenomenal! You can tell she loves what she does and her team members follow her lead. She makes sure the store is clean, stocked and food is fresh, tasty, and hot! If Door Dash delivers your food wrong, she tries her best to rectify the situation. Door Dashers not doing their jobs are bringing this store down. If you stay close in the area, order your food carry out. You’ll understand my comments I wish Shelby and her team the best! I genuinely hope you get multiple stores Shelby! See you around!
Atmosphere: 4
Food: 3
Service: 5
Ms.
They appeared overwhelmed. My pizza wasn't ready and when it was, I was not satisfied. It barely had cheese. On a thin crust pizza. Needless to say, I get better pizzas from the store for the price.
Arrived at the location in Watauga after ordering online through the app and to be told they didn’t see any order come through but I was charged and showed them the order number and receipt and my bank account. The manager was very rude and to top it off that same manager was vaping where they make the pizza.
Atmosphere: 1
Service: 1
Horrible place. Just close it down and be done. Not even worth a star
Great service thanks Amber
Atmosphere: 5
Food: 5
Service: 5
Thin crust 3 toppin extra pepperoni with beef WELL DONE 3.8/5 cheese sticks 3.6/5 if you order that exact meal you'll have a 5 star experience jus like me, I can't recommend allat other stuff bc thin crust is were it's at when you're talking about a pizza.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Cheese Sticks, Pepperoni Pizza
A 3rd party DoorDash delivered the food. I normally don’t write reviews but this is ridiculous .pizza flipped inside the box
Recommended dishes: Cheese Pizza
The new app is not user friendly at all. I have had issues on the last two pizzas ordered. I always order online. Never a problem love my local pizza hut. Not sure if most recent was the app or local store. When ordering yesterday, it showed the correct pizza hut location. When went to pick up they did not have it. Last time it had sent to the denton hwy location. Called pizza hut, after waiting on hold, got contract people. They could bit tell me where my pizza was. They transferred me to denton hwy store. they did not have my pizza. App would only say that it was ordered for 6pm, but would not tell me where. Denton hwy store could also see that I ordered a pizza (by my phone number) but could not see what store. They ended up making me a new pizza. And apologized for the issue. I then went to email and found that the pizza was in fact ordered at the keller store. I called again. After waiting on hold again, Got contract people. Transferred to keller store. They now had my pizza. Finally got pizza an hour later. And after going to keller, denton hwy, then back to keller. Not sure I will order from pizza hut again. I blame the app and changes made to your new processes.
Parking: Not an issue
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Create Your Own Pizza
We love the stuffed crust & Italian sausage or pepperoni pizzas. The foods are all fabulous!! We've been customers of Pizza Hut for nearly 50 years. Service is excellent & friendly. We normally prefer 'delivery' but do sometimes pick-up our order.
Vegetarian options: You can order with or without red sauce. The vegetables are plentiful.
Your choice of...
Mushrooms, Onions, Olives, Pineapple and other options.
Wheelchair accessibility: Handicapped ♿️ accessible ramp next to HC parking. Restrooms are WC friendly as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Creamy Garlic Parmesan, Banana Peppers, Pepperoni Pizza, Marinara, Cheese Pizza, Olives, Breadsticks, Cinnabon Mini Rolls, Create Your Own Pizza
Laura and Leania are the absolute best! They always get my special order correct and never forget my extra pepperoni! Thanks girls! ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own Pizza
Leania the night manager has the best customer service I have experienced in a long time, I walk in to pick up our order and noticed that she was the ONLY ONE WORKING that night shift… Making pizza, answering phones, and working the door. If you’ve ever had a job in the food industry you understand how hard that is. The Manager never complained. Never rude. Customer service was excellent. She needs a raise and a vacation yall.
Atmosphere: 5
I order a Pizza Tuesday night at 6pm. My order never arrived, I called the store and waited on hold for 38min. No one over picked up the phone.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
They are always so helpful and awesome
Atmosphere: 5
Food: 5
Service: 5
Don’t get this place!! I placed my order at 8:10pm and it didn’t show up until 10:24pm. It also was very undercooked when I got it. I will never get this place again!!
Atmosphere: 1
Food: 1
Service: 1
Don't like the delivery service now ?????
Atmosphere: 3
Food: 3
Service: 3
Shelby (I hope I spelled that right) is phenomenal! You can tell she loves what she does and her team members follow her lead. She makes sure the store is clean, stocked and food is fresh, tasty, and hot! If Door Dash delivers your food wrong, she tries her best to rectify the situation. Door Dashers not doing their jobs are bringing this store down. If you stay close in the area, order your food carry out. You’ll understand my comments I wish Shelby and her team the best! I genuinely hope you get multiple stores Shelby! See you around!
Atmosphere: 4
Food: 3
Service: 5
They appeared overwhelmed. My pizza wasn't ready and when it was, I was not satisfied. It barely had cheese. On a thin crust pizza. Needless to say, I get better pizzas from the store for the price.
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