Manager and owner are rude people .think they are running a 5 star Michelin restaurant. First visit got cold fries they rolled eyes made me wait ten minutes ( place was empty). I explained to mgr ,I was done eating my food Went up 2x bout fries.she offers free sandwich Then say I'm kidding, Rude unprofessional mgr, going on about her being salary and won't get bonus if she gives a free fry out. How her fry girl makes more No what go drop fries Get new job
Lawrence
Sandwiches did not have a lot of beef on it
James Samuel
Sandwich only had four pieces of roast beef on itit was sad.
Food: 1
Layla Perks
I went here with my daughter and the "manger" Lynetta was very rude. I have never not once seen a manger so unprofessional. I told her that i got the wrong burger and she said we should have called to report it instead of coming the next day with no burger, like what am i supposed to do? keep the burger for another 24hours. i asked for a refund and she claimed that she could not pull up a tab. not happy at all.
Atmosphere: 1
Food: 1
Service: 1
Bill Fedco
Fast food turned into a 25 minute wait. Then I watched them give my order to another customer, he returned it and then called us up. It's was still missing an order of fries Workers should pay more attention to detail.
Found a GNAT in my shake. Will never be back , im disgusted.
Food: 1
James Hodge
Sandwiches were cold, and tasted like yesterday. I ordered 4 sandwiches and only got 3. When I noticed their mistake I went up to the counter, but they were all in the back of the restaurant. I called out several times but no response. I rang the bell and opened the entrance door still no response. Finally someone came to the front, but that sandwiche was cold as well.
Atmosphere: 4
Food: 1
Service: 2
Recommended dishes: Beef 'N Cheddar
Pete Maggio
Listening to great Christian music eating a French Dip with Swiss sandwich and I’m loving it more!!!
Kid-friendliness: They take ESA animals- ill continue you to purchase here.
It was my first time (and last time) to this location. Bought one sandwich. I handed them my cash. The girl handed me my change and said "$2.87 was my change". The window closed, I went to put my change in my purse, and I only had $1.87. When she came back, I told her and she asked if I was sure. I have worked in retail. This is why you count back the change to the customer so you both know the change is correct. The general manager then came to the window and said they would have to count the drawer and couldn't right then because there were customers behind me. I could either leave my name and phone number, and they could call me tonight after they counted the drawer, or I could come inside while they counted it. If I had time for that, I wouldn't have gone through the drive-thru. All of this over one dollar. They need to retrain their cashiers on how to count money. I recommend if you go to this location, check your receipt and pay with a card (or instead insist they count the change back to you). If I go to Arby's again, it won't be to this location.
Atmosphere: 1
Food: 3
Service: 1
Kennedi Fails
My food was not prepared freshly even after submitting an online order. I wish workers would understand the importance and value of customer service. However, this is fast food, so that speaks volumes. I was very disappointed with the meal, but grateful I could eat a meal.
The food is good. But the service was okay. I was only one to order food while in the restaurant and had to wait a long time for my food. It was to go, when I got home realized I didn't get everything I ordered. I really enjoy the food and am just disappointed in the service.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: French Dip, Classic Crispy Chicken Sandwich
Bryan Aromaye
Management needs to step it up. Everytime I have visited the establishment, they're out of something or that particular franchise doesn't have something that's advertised such as the Hamburger meal. ?
Rude ppl since New manager 🤮
Atmosphere: 1
Food: 5
Service: 1
Terrible service 🤢
Manager and owner are rude people .think they are running a 5 star Michelin restaurant. First visit got cold fries they rolled eyes made me wait ten minutes ( place was empty). I explained to mgr ,I was done eating my food
Went up 2x bout fries.she offers free sandwich Then say I'm kidding, Rude unprofessional mgr, going on about her being salary and won't get bonus if she gives a free fry out.
How her fry girl makes more
No what go drop fries
Get new job
Sandwiches did not have a lot of beef on it
Sandwich only had four pieces of roast beef on itit was sad.
Food: 1
I went here with my daughter and the "manger" Lynetta was very rude. I have never not once seen a manger so unprofessional. I told her that i got the wrong burger and she said we should have called to report it instead of coming the next day with no burger, like what am i supposed to do? keep the burger for another 24hours. i asked for a refund and she claimed that she could not pull up a tab. not happy at all.
Atmosphere: 1
Food: 1
Service: 1
Fast food turned into a 25 minute wait. Then I watched them give my order to another customer, he returned it and then called us up. It's was still missing an order of fries
Workers should pay more attention to detail.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Roast Beef, Classic Roast Beef
Found a GNAT in my shake.
Will never be back , im disgusted.
Food: 1
Sandwiches were cold, and tasted like yesterday. I ordered 4 sandwiches and only got 3. When I noticed their mistake I went up to the counter, but they were all in the back of the restaurant. I called out several times but no response. I rang the bell and opened the entrance door still no response. Finally someone came to the front, but that sandwiche was cold as well.
Atmosphere: 4
Food: 1
Service: 2
Recommended dishes: Beef 'N Cheddar
Listening to great Christian music eating a French Dip with Swiss sandwich and I’m loving it more!!!
Kid-friendliness: They take ESA animals- ill continue you to purchase here.
Recommended dishes: Roast Beef Sandwich
Restaurantji Recommends
Loved the fresh, hot food!
Atmosphere: 5
Food: 5
Service: 5
It was my first time (and last time) to this location. Bought one sandwich. I handed them my cash. The girl handed me my change and said "$2.87 was my change". The window closed, I went to put my change in my purse, and I only had $1.87. When she came back, I told her and she asked if I was sure. I have worked in retail. This is why you count back the change to the customer so you both know the change is correct. The general manager then came to the window and said they would have to count the drawer and couldn't right then because there were customers behind me. I could either leave my name and phone number, and they could call me tonight after they counted the drawer, or I could come inside while they counted it. If I had time for that, I wouldn't have gone through the drive-thru. All of this over one dollar. They need to retrain their cashiers on how to count money. I recommend if you go to this location, check your receipt and pay with a card (or instead insist they count the change back to you). If I go to Arby's again, it won't be to this location.
Atmosphere: 1
Food: 3
Service: 1
My food was not prepared freshly even after submitting an online order. I wish workers would understand the importance and value of customer service. However, this is fast food, so that speaks volumes. I was very disappointed with the meal, but grateful I could eat a meal.
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Roast Beef Sandwich, Loaded Curly Fries
The food is good. But the service was okay. I was only one to order food while in the restaurant and had to wait a long time for my food. It was to go, when I got home realized I didn't get everything I ordered. I really enjoy the food and am just disappointed in the service.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: French Dip, Classic Crispy Chicken Sandwich
Management needs to step it up. Everytime I have visited the establishment, they're out of something or that particular franchise doesn't have something that's advertised such as the Hamburger meal. ?
Atmosphere: 3
Food: 2
Service: 2
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