Braum's Ice Cream & Dairy Store

Great Braums with local kids serving the burgers and ice cream.

I came for a banana split, and I asked for it in a particular serving, I like the vanilla in the middle and chocolate and strawberry on either end of it with specific toppings. Isaiah decided that he was going to choose my toppings when I noticed he was already putting his topping that he chose. I stopped him, but it was too late. He already poured a lot. He then proceeded to finish it with pineapple chunks. THIS IS NOT WHAT I ORDERED. My friends fries were cold and limpy. Find another Brahms don’t come to this one. You’ve been warned.

Ice cream was good, accept for the guy, who's making my sake he spelled all over around my cup

I love Brahms, but their staff is just flat out rude here.

The place was so dirty and it didn't look like it was from a day of business. There is slime near the ice dispenser. Lots of employees, but none were cleaning. Management needs to make cleaning a priority and make multiple rounds throughout the day. I honesty don't know how they would pass a surprise inspection as this is the 2nd time I have been here (don't live here) and both times it was nasty. Also, while they wore gloves, they took money at checkout and went back yo getting food with the same gloves.

Get your milk here for sure

Atmosphere: 4

Food: 4

Service: 5

DeSoto store is bad for service if you buying ice cream

Atmosphere: 5

Food: 5

Service: 2

I’m only giving this a positive review for the fact that these 4 employees went above and beyond their job as a customer service front line representing braums! The girl manager of course on staff today with grey hair and glasses was rude and very unprofessional. My kids who are the ages between 5-10 stated “ no one deserves to be treated with that much disrespect”. This manage (didn’t get her name) would call these people out on the floor in front of customers and she didn’t care at all about how rude she was. If corporate doesn’t do anything to address this then I’m pretty sure these employees will be finding other jobs due to her lack of respect of any human being.
See the reason we came is because my daughter loves mint chocolate chip ice cream however, she is lactose intolerant so when she does get to enjoy her favorite it makes her day. They didn’t have any on the line so I ask Nai’ari A. If I can buy a pint of mint chocolate chip and they could scoop it in a cone for my daughter. She said “ she didn’t think it would be a problem since I am buying a pint to take home. Well this manager yelled at her and said “no you can’t just do that “ the moment I walked away. So I went back and asked for a cone to be able to scoop it myself since the manager didn’t seem to care at all. Theses employees deserve a manager with a better attitude and a raise for going above and beyond to making a child’s enjoyment of ice cream happen. These employees are the best and deserve more recognition !!
Nai’ari A.
Janae S.
Jacob
Joel M.
Ishmael
Every customer received smiling faces, offers on best tasting ice cream with the new holiday editions out, warm welcoming in, and easy check outs! They’re the reason with others I’m sure is why this location is still running smooth not the manager. Yes I asked permission by these employees to make a review because of how they were being treated and they were fine it .

Atmosphere: 3

Food: 4

Service: 5

Slow on service and bathrooms needed attention.

Atmosphere: 2

Food: 4

Service: 2

Recommended dishes: Chocolate Ice Cream, Burger

Braums is amazing and the EggNog is in stock!! Burgers are great, Ice Cream is great, Milk is great (comes from happy cows) and the staff is GREAT!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mint Chocolate Chip, Chocolate Ice Cream, Jalapeno Pepper Jack Cheeseburger, Quarter lb Cheeseburger Combo, Strawberry, Aloha Burger, Kids Cheeseburger Meal, Banana Split Sundaes, Double BBQ Bacon Cheeseburger Combo, Sundaes, Burger

3 slices of bacon = 2 sides of bacon. Make it make sense. Sheisty portion, sheisty service.

Atmosphere: 1

Food: 1

Service: 1

I normally do not write reviews but I had such great service I felt compelled to acknowledge it. My family and I love Braums and come here often. The last several times we have come in, we were helped by a lovely young lady. She made some great suggestions to us that we loved instead of just getting our "regulars", she is always super friendly, and today when we had an issue with one of our malts that someone else had made, she immediatly appologized for the inconvienience, remade it in a flash and it was perfect. Lily is the perfect example of customer service and we hope to see more of this from Braums. Thank you for your AMAZING service, Lily.

Sharah, the young lady who took my order was a pleasure to be around. She's very funny and, although they were very busy, she kept us entertained while still masterfully doing her job. Very impressive. She made our visit with the wait.

Atmosphere: 3

Food: 4

Service: 5

Recommended dishes: Double Dip Sundae, Chocolate Ice Cream, Butterfinger Mix

Sometimes depending on the time of day you go, the tables will be dirty. Patrons often leave their trash for someone else.

Wheelchair accessibility: There are two handicapped parking spots. Both very close to the door.

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Sundaes, Burger

Grandson Day a burger meal & ice cream @ Braum's

Atmosphere: 5

Food: 4

Service: 4

Recommended dishes: Chocolate Ice Cream, Burger