Please do not go here..save yourself the stress and turmoil. The manager informed me there is nothing she can do after I burnt my tongue and thigh from there pre-made bowls. She says they leave them under the heater and now I'm walking around with scalded and swollen tongue. I called some management phone number that's outsourced and they claim upper management will return to call..I won't hold my breath
Monica Collier
The staff does not know the difference between a breast and a thigh. I was charged for things I did not receive. When I went back to correct the charge, if the regional mrg was not there, I do not believe I would have been refunded for the breast order I did not receive. The employee told me the night before it was refunded, but it was not. I was given thighs instead of breasts. I was given another order for my inconvenience. I asked for 2 wings and a breast. I received 1 wing and 2 thighs. I did not feel like going back, so I let it go. Check your orders before you leave. Several customers were upset on that Friday night 7/18/25.
Atmosphere: 1
Food: 1
Service: 1
Trevor Jameson
Very few customers and zero cars in the drive thru and we were still ignored in the drive thru for twenty solid minutes. Drove away and will NEVER go there again. No service whatsoever. They should shut it down if they don’t want to sell any food.
Atmosphere: 1
Food: 1
Service: 1
Holly Harrell
Not the quality I was expecting. Chicken breading was dark and no flavor. When was the oil changed? Darkness and flavor is an indication of old grease. Wondering how much sediment is in the bottom of the fryer. Get it together, used to be fantastic
Food: 1
Service: 2
Recommended dishes: Fries
Tony Davis
Best KFC I've had in years!!
Atmosphere: 5
Food: 5
Service: 5
Eric B
Terrible service. I’ve ordered ahead twice, took 20 minutes to arrive, and both times I had to wait 10 minutes after arriving. The employees are lazy and don’t care. I filled a comment with the restaurant and received a generic email saying, we’ll try harder.
They have horrible service, and don’t care. Stay away
Atmosphere: 1
Food: 2
Service: 1
John C
Back at KFC 🍗 after ages! Still a solid choice for fast food, even though they were out of Dr. Pepper 😩 again. Four stars ✨✨✨✨ seems fair – it hit the spot. Anyone else craving that crispy chicken? Maybe I'll try a different location next time. #KFC #FastFood #DrPepperShortage
Food: 4
Service: 4
Steve and Rose Adventures
Family meal was short 1 piece and the restaurant will not answer the phone so we can let them know about the issue. The chicken was dry also. In this day of high prices you expect what you pay for. Want go back, mainly because they want answer the phone and correct the issue.
Food: 1
Service: 3
Nicole Jernigan-Robinson
I just don't understand why this place always has cold chicken that has been sitting out for 4 hours serving it to customers. Please get it together.
Recommended dishes: Fried Chicken
Elma Garcia
Fast drive thru, food always fresh. Manager really nice
20 mins late for online order, then was told another 30 minutes for original chicken. Had to make two phone calls to corporate for a refund that took 24 hours to get. Never again
Atmosphere: 1
Service: 1
Jackie Allen
KFC.... Management and the children they hire..... Should have a motto "Who Cares??? We damn sure don't !"
Jeremy McKissack
The Waxahachie KFC has had issues for a while. They are either out of an item or give you the wrong order in the drivethru. Employee attitudes are horrible. After 3 visits, l will never visit this store again. I have to drive to Cedar Hill for good KFC, which is too far usually. So, I choose another chicken joint.... (4-17-2021) Just went again... Rude Rude Rude at the drive thru. How is this store still open? Of course... No one has reached out at all about this. This store is a disaster!!!!
8/29/2024 I arrived at 8 pm and was told that it would be 15 minutes.for chicken. I said I would wait. I was then threatened that they can't have me waiting. I circled around and repeated the process until 9 pm. Still... No chicken. This place is a disaster and is.poorly managed. I WILL do my best to make sure this is addressed or a lawsuit is in need. Pathetic!
Please do not go here..save yourself the stress and turmoil. The manager informed me there is nothing she can do after I burnt my tongue and thigh from there pre-made bowls. She says they leave them under the heater and now I'm walking around with scalded and swollen tongue. I called some management phone number that's outsourced and they claim upper management will return to call..I won't hold my breath
The staff does not know the difference between a breast and a thigh. I was charged for things I did not receive. When I went back to correct the charge, if the regional mrg was not there, I do not believe I would have been refunded for the breast order I did not receive. The employee told me the night before it was refunded, but it was not. I was given thighs instead of breasts. I was given another order for my inconvenience. I asked for 2 wings and a breast. I received 1 wing and 2 thighs. I did not feel like going back, so I let it go. Check your orders before you leave. Several customers were upset on that Friday night 7/18/25.
Atmosphere: 1
Food: 1
Service: 1
Very few customers and zero cars in the drive thru and we were still ignored in the drive thru for twenty solid minutes. Drove away and will NEVER go there again. No service whatsoever. They should shut it down if they don’t want to sell any food.
Atmosphere: 1
Food: 1
Service: 1
Not the quality I was expecting. Chicken breading was dark and no flavor. When was the oil changed? Darkness and flavor is an indication of old grease. Wondering how much sediment is in the bottom of the fryer. Get it together, used to be fantastic
Food: 1
Service: 2
Recommended dishes: Fries
Best KFC I've had in years!!
Atmosphere: 5
Food: 5
Service: 5
Terrible service. I’ve ordered ahead twice, took 20 minutes to arrive, and both times I had to wait 10 minutes after arriving. The employees are lazy and don’t care. I filled a comment with the restaurant and received a generic email saying, we’ll try harder.
They have horrible service, and don’t care. Stay away
Atmosphere: 1
Food: 2
Service: 1
Back at KFC 🍗 after ages! Still a solid choice for fast food, even though they were out of Dr. Pepper 😩 again. Four stars ✨✨✨✨ seems fair – it hit the spot. Anyone else craving that crispy chicken? Maybe I'll try a different location next time. #KFC #FastFood #DrPepperShortage
Food: 4
Service: 4
Family meal was short 1 piece and the restaurant will not answer the phone so we can let them know about the issue. The chicken was dry also. In this day of high prices you expect what you pay for. Want go back, mainly because they want answer the phone and correct the issue.
Food: 1
Service: 3
I just don't understand why this place always has cold chicken that has been sitting out for 4 hours serving it to customers. Please get it together.
Recommended dishes: Fried Chicken
Fast drive thru, food always fresh. Manager really nice
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Slowest service ever
Bad customer service
Atmosphere: 1
Food: 1
Service: 1
20 mins late for online order, then was told another 30 minutes for original chicken. Had to make two phone calls to corporate for a refund that took 24 hours to get. Never again
Atmosphere: 1
Service: 1
KFC.... Management and the children they hire..... Should have a motto "Who Cares??? We damn sure don't !"
The Waxahachie KFC has had issues for a while. They are either out of an item or give you the wrong order in the drivethru. Employee attitudes are horrible. After 3 visits, l will never visit this store again. I have to drive to Cedar Hill for good KFC, which is too far usually. So, I choose another chicken joint....
(4-17-2021) Just went again... Rude Rude Rude at the drive thru. How is this store still open?
Of course... No one has reached out at all about this. This store is a disaster!!!!
8/29/2024 I arrived at 8 pm and was told that it would be 15 minutes.for chicken. I said I would wait. I was then threatened that they can't have me waiting. I circled around and repeated the process until 9 pm. Still... No chicken. This place is a disaster and is.poorly managed. I WILL do my best to make sure this is addressed or a lawsuit is in need. Pathetic!
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