Olive Garden Italian Restaurant

This was, by far, one of the worst dining experiences I've had. We walked in and decided to sit at the bar, because it's usually faster. We sat at a dirty counter for a good 5 minutes while the bartender joked and laughed with another employee, before even acknowledging us. The counter had dirty plates and glasses all over. She eventually handed us menus and then walked away. She didn't wipe down the bar top or remove the dirty dishes that were lined up along the rail, behind her and in the service well. My husband got up to use the bathroom and came back saying how bad it was in there. He told someone at the desk and came back to order.

He ordered a cup of tea, which came in a paper cup. When my soup arrived, it came in a Togo container. She said the dishwasher broke and they were having to wash dishes by hand. I looked around the restaurant to see dirty dishes piled on tables. There was no pre-bussing taking place, as far as I could see.

Then another server in the bar came to box food at his table behind me and he dropped a glass of soda. It went all over the back of me. He never said a thing. In fact, he didn't even clean it up. He left the wet puddle behind me so when I got up, I stepped in it.

Every part of this experience was really bad. It was a Sunday night. It wasn't that busy when we walked in. There were employees huddled around the host stand laughing, but no one helping to clean the place. Looking back, we should have left as soon as we sat down, but after working in the cold all day, I was too tired and hungry to go look for somewhere else to eat. I work in the service industry and I know how it should be. This was completely unacceptable.

Atmosphere: 1

Food: 2

Service: 1

Three of us went in for a late lunch. We were promptly seated, and then just as promptly forgotten. When someone finally realized we hadn't been served, they took our drink and entree order. Two of the three drinks arrived. Eventually, one of the entrees was brought to the table. Bread sticks were specifically requested with that entree, and eventually arrived after much of it had been eaten. Other tables around us were attended well, and had been served, and in some cases were leaving, before our other two entrees arrived. They had obviously been sitting for a while and had been reheated. The third drink did, finally, arrive. No one came by to even ask about refills on our drinks. While the tables around us were well attended, we were ignored. Needless to say, we won't be back. Olive Garden's competition is only a few hundred feet away. Guess where we'll go the next time we want Italian style fare?

Atmosphere: 3

Food: 3

Service: 1

For starters our waitress was not pleasant at all when taking our drink order I asked for a sliced of lemon for my water and she completely ignored me. When she came back with drinks my friend told her about the sliced of lemon and she was just like I'll bring it in just a second, well I never seen the lemon. When food arrived after 25 minutes of waiting my husband's fork and my friends were just so dirty we have to asked for more. What scares me the most is that who ever is in charge of getting utensils wrapped up are not paying any attention to dishes being unwashed. We wont be coming back to this location it needs some better management services is slow and the staff are not very helpful

Atmosphere: 2

Food: 1

Service: 1

Update 2025:This location has improved on wait time, and it helps you can join the wait list online. Food is always good and servers are friendly.

Our server was very efficient and nice, the low rating is for the wait time. We waited almost an hour to be seated, and there seemed to be plenty of tables open. A group with the same amount of people as my group showed up and made kind of a fuss about the wait time and pointed out an open table and were seated right away which kind of irritates you more when you're already hungry and have been waiting for a long time. Not how it's supposed to go but we didn't want to be those people to fuss because someone else fussed to be seated as well, we were not left with a good impression of this location.

Recommended dishes: Tour of Italy Plate, Gnocchi Soup, Seafood Alfredo

We stopped for dinner last night at 9 PM after arriving from Houston, TX, and unfortunately, our waitress was very unpleasant. We weren’t the only family who arrived around that time, but while other servers were kind and welcoming, ours was the complete opposite. She spoke extremely fast—about 90 mph, it seemed—likely because she was frustrated and eager to leave. She rushed us to order, which we didn’t mind since we were starving anyway.

After placing our order, we decided to add something and cancel an appetizer, but she told us we couldn’t cancel. I said, “Okay,” and proceeded to add a kids’ meal, only for her to seem frustrated and tell us we could have done it ourselves on the ordering screen. When we asked for a split plate for the chicken Alfredo, we didn’t receive one; instead, we were simply given an extra plate to do it ourselves. The salad barely had any dressing.

At one point, she came by and asked if we needed anything in a rushed manner. My husband asked for a refill, and while he was still sipping the last of his drink, she demanded his cup in a frustrated tone—even as he still had it in his mouth. At that point, I asked another kind waitress for boxes, and we left.

We understand that things aren’t always perfect—we’re very understanding people—but demanding someone to stop drinking so you can refill their cup is simply unacceptable.

Atmosphere: 5

Food: 3

Service: 1

Your newbie female server needs more training. Not only did we get the child's strawberry smoothie extremely late and after 3 or 4 askings where it was, it showed up about 15 minutes before we left. Apparently doesn't know the dessert menu--asked for black tie mousse pie to go; found out when i got home that it was tiramisu. No thanks; don't care for it. (Added after initial review) The hostess puts us in the bar (3 adults, a 3-year and almost 2 year old in a high chair that both behaves) next to another table with kids. I asked if we could move somewhere else. Told "no; nowhere else in the restaurant." Total BS. I think we'll go to the new OG when it opens or in our hometown 30 minutes away. We were celebrating our young friend's upcoming wedding.

Food: 4

Service: 1

The service started out great but quickly went bad. No refills offered and called for the manager twice.

Atmosphere: 1

Food: 3

Service: 1

We used to love Olive Garden, but they've changed. First, an appetizer is what I order to eat while I wait for my meal, not something I want delivered WITH my meal. Second, when the waitress asks for our order, then spends 2 minutes typing it in to the little table computer, I feel like I didn't do my part in the order process. It's now self order, self checkout. The only thing I'm not doing is washing dishes. Third, when I'm spending $12 for soup and salad, give me a good salad and a hearty soup. My salad had no dressing (really the only thing I like about their salad is the dressing) and my Chicken & Gnocci soup had 1 piece of chicken about the size of my fingernail. I'm basically getting creme soup with a few dice sized potato bits and some wilted leaves. A can of chunky soup has tons more value than this offering. Our waitress was nice, but having a hard day, as well. Won't be going back. I have better ways of spending my money.

Atmosphere: 4

Food: 2

Service: 3

Really enjoyed my visit eith my granddaughters. We had ziti fritta as an appetizer, we all loved it! For dinnerbi had the new steak dish, which was VERY good! Creamy, and lots of flavor! Alysa had the chicken alfreso, and you can never go wrong with that. Along with our breadsticks and flavored tea, we had a wonderful filling and fun dinner. We definitely want to go back soon!

Recommended dishes: Gnocchi Soup

We were there 2 hrs,not everyone got their drinks on time. Our orders were lost so we got our dinner to go. They gave a discount on appetizers my sister gave hers free. Because orders got mixed up. Sorry it was our nieces birthday. It was the worst birthday she had. Everything was a mess.

Atmosphere: 3

Food: 3

Service: 1

Terrible terrible terrible !
Party of 8- Was told our wait would be 30 - 40 mins. An hour went by and told one of the four hosts to just separate us. Watched 4 more groups going. Finally sat down with the party we came with and took another 30 mins for someone to tell us that they will be right with us. 10 mins later, nobody.
What a shit show of a restaurant. Let’s give better time frames, and not have 3 waiters working 1 table.

Atmosphere: 1

Service: 1

The food from this location came cold and missing a few items. If we want to cook we would cook but to send a Togo order cold with the expectation of the customer recooking is monotonous. Totally unprofessional and disheartening. Won’t get my business again !!!! A waist of time !!!! Especially when the soup is cold and the fettuccine is cold as well. Two breadsticks literally two not two orders!

Atmosphere: 1

Food: 1

Service: 1

They sat us in the bar and it was soo cold in there we had to go get our coats from the car. And I’m a hot natured person. Got soup salad breadsticks. Alfredo sauce and Toasted ravioli. All absolutely delicious. Server was very slow and not attentive to us. Ran out of drink, Alfredo and bread. Had to wait and ask for more. Didn’t have to chew cause our teeth were chattering.

Atmosphere: 1

Food: 1

Service: 2

Recommended dishes: Never Ending Dipping Sauces for Breadsticks

While many will criticize Olive Garden as inauthentic, take it for what it is. Is good food, even though most the menu isn't true Italian. Salad and bread sticks are always solid, and honestly, never ordered something I didn't end up enjoying. On the night of our meal January first, we were celebrating a Birthday. Service was a little slow, but considering the date, not unacceptable. Will be back for sure.

Atmosphere: 3

Food: 4

Service: 3

Had to ask someone to find our server. When she finally showed up she didn’t smile, she wasn’t pleasant at all. Very disappointed in our service.

Atmosphere: 3

Food: 4

Service: 1