First the good. There was plenty food for a little over ten bucks. The String Bean Chicken, Broccoli Beef and Fried Rice weren't bad. The chicken in the Orange Chicken was good, but overall was soggy, not crispy enough and needed more orange. The hunt for good Orange Chicken in Waxahachie continues. Service was very good, music drowned out by mechanical noise, probably just A/C running, it is after all, summer in North Texas. Cheers.
Atmosphere: 5
Food: 4
Service: 5
Carolina Perez
I know this place potential and that was not there today. Some girl (she has a small bun on top of her head) drive thru girl was being so rude taking our order. Then hands me the food quick after I pay and doesn’t even give me the chance to ask for sauce she just walks away and i was waiting at the window for 5 mins just to get the sauce that I asked for shoved in my hand. Then the chow mein was dry and not good at all. I know pandas potential please do better. I’ve never had a bad experience until today.
Atmosphere: 1
Food: 1
Service: 1
Jace Chapman
I don’t know what’s going on at Panda Express, but it’s gotten out of control. I’ve given this place multiple chances, thinking maybe I just caught them on a bad day — but no. Every single time I come in, the employees act like they hate their lives and want everyone else to suffer for it.
The moment you walk in, you’re greeted with eye rolls, cold stares, and the kind of energy that makes you wonder if you did something wrong just by showing up. They rush you through your order like you’re wasting their time, and God forbid you ask a question — the attitude is instant. I’ve seen more warmth from vending machines.
They clearly don’t want to be there, and they make it known with every sigh, every slammed tray, and every word they throw at you like it’s a chore. And management? Either they don’t care or they’re just as miserable — because nothing’s changing. The culture is toxic, and it spills out onto every customer who walks through the door.
This place needs a serious reset. New management, retraining, something. Because right now, it’s just a fast food chain full of bitterness and bad vibes — and I’m tired of paying for it.
Do better, Panda Express. You’ve lost a customer for good.
Atmosphere: 2
Food: 3
Service: 1
Bri Jackson
I had the bigger plate and one of my entrees was missing if I wanted a plate I would’ve ordered that so I spent additional money on something that I never received and DoorDash refused to compensate me. Panda and DoorDash genuinely needs to do better
Food: 2
Service: 2
Lauren Bowers
The woman working your window tonight is terribly rude! She never speaks when I come here and treats everyone like trash. I’m in my way back because she didn’t ask if I needed sauce and threw order in my bag spilling out everywhere. On my way back to try to get someone who cares.
Atmosphere: 1
Food: 2
Service: 1
Joe Kamer
Food was ok for the price you pay. More consistency in quantity between locations.
Atmosphere: 3
Food: 4
Service: 3
Manuel Villanueva
Scheduled a mobile order for inside pick up. Had it down for a 715p pick up. On my way there I had another request for a bowl so I went through the drive thru at 705p. I mentioned the mobile order they said we will get started on it. They gave me the bowl and told me to wait in the front for the rest of the order. So I waited till 725p and I went inside to see what was the hold up. They said the chicken ran out so cooking up a new batch and it's about to come out in one minute so they said. Well it took they 5 more minutes to plate my meals. So not the best experience
Food: 5
Service: 1
Josh Dawson
Drive thru lady at this panda can do way better I waited at the menu for 9 Mins with only one car at window . Very rude to be working a window.
Atmosphere: 1
Food: 3
Service: 1
Shaterria Jones
My family and I went to this location on yesterday 6-7-2025 around 3:30 pm . 2 children & 3 adults my 2 children, my mom , sister & myself walked in, no other customers were present, my 16yrd old daughter said hello as we walked to the counter No one said anything and it was I believe six team members present , I then say hello in a normal tone just a little louder for the people in the back the team members turned around and looked and still no one said anything , one guy/team member gave a smirk not smile but smirk so I told my family I will not be eating here ever I will not spend a dime here at this location. This is truly unacceptable and really needs to be addressed buy upper management I know you all have cameras . I don’t think the policy is pretend that we don’t see the customers or hear them. We don’t have to service them.
Kitrina Cervantes
Please train the team that when a guest orders teriyaki chicken, they will need teriyaki sauce with it. They NEVER give it to me unless I ask. And then when I ask, it's maybe 25% of the time I actually receive it.
I was out door dashing in the area... and I asked about some egg rolls... another washer bought me some. They were dashing with their daughter. I thanked her deeply, as for 4 bucks for egg rolls seemed pricey to me... When I got them... extra done. If I hadn't been very hungry.. I'd taken them back...
Atmosphere: 3
Food: 1
Service: 2
Trevor Nuss
Food is good, but Danielle or Daniel how you spell her name needs to work on her customer service if I would’ve been able to pull out of the line without ordering I would have done that because she sucks at taking orders and has horrible customer service
Food: 4
Service: 1
Carla
The orange chicken too much sauce. Too sweet! And the chow mein too hard. The bowl was not fresh and hot! Would have returned if hadn't already left.
Atmosphere: 4
Food: 2
Service: 3
Rafael Carrera
Natahlie didn't want to give me more than 5 RED HOT sauce packets for my $18 order. Told her to give me more and she wouldn't until I told her I would pay extra then she said "okay". Just wanted to throw it out there and hopefully someone can tell her it's not her money and to learn to accept that the customer is always right! As you can see in the photo I still need RED HOT sauce and because of Natahlie I don't have anymore. Shame
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Beijing Beef, Chow Mein
Frances Stuart
How hard is it to get the order right? I asked for teriyaki bowl with white rice. I get noodles I can't eat noodles 😩. Ruin a person's dinner. Every time I go through drive thru. Order is never right.
First the good. There was plenty food for a little over ten bucks. The String Bean Chicken, Broccoli Beef and Fried Rice weren't bad. The chicken in the Orange Chicken was good, but overall was soggy, not crispy enough and needed more orange. The hunt for good Orange Chicken in Waxahachie continues. Service was very good, music drowned out by mechanical noise, probably just A/C running, it is after all, summer in North Texas. Cheers.
Atmosphere: 5
Food: 4
Service: 5
I know this place potential and that was not there today. Some girl (she has a small bun on top of her head) drive thru girl was being so rude taking our order. Then hands me the food quick after I pay and doesn’t even give me the chance to ask for sauce she just walks away and i was waiting at the window for 5 mins just to get the sauce that I asked for shoved in my hand. Then the chow mein was dry and not good at all. I know pandas potential please do better. I’ve never had a bad experience until today.
Atmosphere: 1
Food: 1
Service: 1
I don’t know what’s going on at Panda Express, but it’s gotten out of control. I’ve given this place multiple chances, thinking maybe I just caught them on a bad day — but no. Every single time I come in, the employees act like they hate their lives and want everyone else to suffer for it.
The moment you walk in, you’re greeted with eye rolls, cold stares, and the kind of energy that makes you wonder if you did something wrong just by showing up. They rush you through your order like you’re wasting their time, and God forbid you ask a question — the attitude is instant. I’ve seen more warmth from vending machines.
They clearly don’t want to be there, and they make it known with every sigh, every slammed tray, and every word they throw at you like it’s a chore. And management? Either they don’t care or they’re just as miserable — because nothing’s changing. The culture is toxic, and it spills out onto every customer who walks through the door.
This place needs a serious reset. New management, retraining, something. Because right now, it’s just a fast food chain full of bitterness and bad vibes — and I’m tired of paying for it.
Do better, Panda Express. You’ve lost a customer for good.
Atmosphere: 2
Food: 3
Service: 1
I had the bigger plate and one of my entrees was missing if I wanted a plate I would’ve ordered that so I spent additional money on something that I never received and DoorDash refused to compensate me. Panda and DoorDash genuinely needs to do better
Food: 2
Service: 2
The woman working your window tonight is terribly rude! She never speaks when I come here and treats everyone like trash. I’m in my way back because she didn’t ask if I needed sauce and threw order in my bag spilling out everywhere. On my way back to try to get someone who cares.
Atmosphere: 1
Food: 2
Service: 1
Food was ok for the price you pay. More consistency in quantity between locations.
Atmosphere: 3
Food: 4
Service: 3
Scheduled a mobile order for inside pick up. Had it down for a 715p pick up. On my way there I had another request for a bowl so I went through the drive thru at 705p. I mentioned the mobile order they said we will get started on it. They gave me the bowl and told me to wait in the front for the rest of the order. So I waited till 725p and I went inside to see what was the hold up. They said the chicken ran out so cooking up a new batch and it's about to come out in one minute so they said. Well it took they 5 more minutes to plate my meals. So not the best experience
Food: 5
Service: 1
Drive thru lady at this panda can do way better I waited at the menu for 9 Mins with only one car at window . Very rude to be working a window.
Atmosphere: 1
Food: 3
Service: 1
My family and I went to this location on yesterday 6-7-2025 around 3:30 pm . 2 children & 3 adults my 2 children, my mom , sister & myself walked in, no other customers were present, my 16yrd old daughter said hello as we walked to the counter No one said anything and it was I believe six team members present , I then say hello in a normal tone just a little louder for the people in the back the team members turned around and looked and still no one said anything , one guy/team member gave a smirk not smile but smirk so I told my family I will not be eating here ever I will not spend a dime here at this location. This is truly unacceptable and really needs to be addressed buy upper management I know you all have cameras . I don’t think the policy is pretend that we don’t see the customers or hear them. We don’t have to service them.
Please train the team that when a guest orders teriyaki chicken, they will need teriyaki sauce with it. They NEVER give it to me unless I ask. And then when I ask, it's maybe 25% of the time I actually receive it.
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
I was out door dashing in the area... and I asked about some egg rolls... another washer bought me some. They were dashing with their daughter. I thanked her deeply, as for 4 bucks for egg rolls seemed pricey to me...
When I got them... extra done.
If I hadn't been very hungry.. I'd taken them back...
Atmosphere: 3
Food: 1
Service: 2
Food is good, but Danielle or Daniel how you spell her name needs to work on her customer service if I would’ve been able to pull out of the line without ordering I would have done that because she sucks at taking orders and has horrible customer service
Food: 4
Service: 1
The orange chicken too much sauce. Too sweet! And the chow mein too hard. The bowl was not fresh and hot! Would have returned if hadn't already left.
Atmosphere: 4
Food: 2
Service: 3
Natahlie didn't want to give me more than 5 RED HOT sauce packets for my $18 order. Told her to give me more and she wouldn't until I told her I would pay extra then she said "okay". Just wanted to throw it out there and hopefully someone can tell her it's not her money and to learn to accept that the customer is always right! As you can see in the photo I still need RED HOT sauce and because of Natahlie I don't have anymore. Shame
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Beijing Beef, Chow Mein
How hard is it to get the order right? I asked for teriyaki bowl with white rice. I get noodles I can't eat noodles 😩. Ruin a person's dinner. Every time I go through drive thru. Order is never right.
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