Last night was the second time that I ordered a pizza from this location. My first experience was not t good, but I have loved Pizza Hut for many year (I'm 72) so I tried one more time; hoping for the best. Unfortunately, I was completely disappointed.
I ordered a large pan pizza, and because my earlier pie had not been cooked long enough, I asked for it to be well done.
When I got home and took out the first piece, it was not crisp at all. It floopped down, and half of the toppings came off and fell into the box. When I looked at the bottom of the crust, it was pale and half cooked. I ate the first piece and it tasted doughy. I could not eat any more. So, instead, I scraped the toppings into a bowl to reheat later. While doing this, raw dough could be seen on the top of the whole crust.
That was my last attempt at Pizza Hut; no matter how much I crave their previous Pan Pizzas. There are too many decent pizza places where I won't waste my money.
Avoid this location at all costs.
Food: 1
Service: 4
Junior Flores
Awesome service
Atmosphere: 5
Food: 5
Service: 5
Shelby
I placed an online order on the evening of 2/8/2025 that was never delivered. The “track my order” feature within the confirmation email first listed my order as “dropped off at ___PM” and then updated to “On the way” with an estimated delivery time. About 20 minutes after the estimated time passed, I attempted to call the store number for clarification but instead reached a third party customer service call center. I explained the situation to a male employee who then transferred me to an unhelpful woman who brusquely told me that there was a glitch in the system and my driver “should be there sooner or later.”
Another hour passed with no pizza in sight and as it was now a little over the 2 hour mark since initially placing my order, I called the customer service number back. I sat on hold this time for several minutes with no answer and then opted to use a chat feature that I found on the website. The chat agent took all the major details from my order and at first tried to resolve the issue with a free large pizza. When I pressed for a refund, he said that he would have to forward my info to store management and I could expect an answer in 1-3 business days.
I understand that Pizza Hut uses not only an outside call center for its customer service inquiries but also utilizes DoorDash for deliveries. Perhaps involving so many third parties is why the service is terrible. Gone are the days of being able to call the store directly when something goes wrong and they can tell you who prepared the order and which driver left at what time. I’m not going to lie and say that I’m a super frequent customer of Pizza Hut but I definitely won’t even consider them going forward. Way too much hassle for 2 large pizzas with no extras!
Atmosphere: 1
Food: 1
Service: 1
Jim
We ordered the Big dinner box and cinnabons mini rolls. 1 ham and pineapple and the standard pepperoni. After popping some of the pizza into the air fryer, then it was pretty darn good. Getting ready for game day with my favorite team.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Pepperoni Pizza, Breadsticks
Samuel Garza
I was extremely disappointed. I waited 40 minutes, called the restaurant and was told a door dasher picked up the order. Waited another 20 minutes called back and was told a Pizza Hut delivery driver took my order and to give them some time. 40 minutes later I called and was told they were not sure what happened so I asked to speak with the manager. I asked the manager if the order can just be remade and I will personally pick it up. I placed a delivery order and waited over 2 hours just to get a runaround, get it remade, and pick it up myself. I AM DONE WITH PIZZA HUT!!!
Atmosphere: 1
Food: 1
Service: 1
A A
Pizza was not up to par
Dale Rager
Horrible food we ordered online and the manager Felicia needs to find another job! Wish there was an option for 0 stars! Best pick it up or this location is out of here. 🤮 12/26/24
Food: 1
Service: 1
Kenberlea Kenberlea
Not sure what is going on with this place. The food is usually very good. Not tonight. We ordered 2 large thin crust pizzas both with extra sauce. There was no sauce and no cheese. Nothing but dried up pepperoni… disgusting!!! And hard as a rock. BTW Felicia, it’s not a threat when someone tells you they are going to bring the food back and it’s not going to be good. It’s obvious by your quick comeback of you being threatened that you thrive on drama and bad experiences. The food was a horrible experience and Felicia only compounded the horrible experience tonight. Grow up and stop hanging up on your customers. Still waiting to see if she is actually going to refund the money… we will see. Use caution with this location.
Atmosphere: 1
Food: 1
Service: 1
david burrow
3 tier holiday box.
Atmosphere: 5
Food: 5
Service: 5
Trevor Nuss
I stop by every now and then and everytime I come by this young lady Zoi helps me out and she’s amazing. I’m not a huge fan of pizza but everytime I come by she puts a smile on my face and she’s the reason I come back!
Ordered online through the app never got order called in to inquire was told they used postmates and they had a glitch but i would get my order well never got it
Atmosphere: 1
Food: 1
Service: 1
Fedra Gracia
The food was great, with pizzas and wings, it did take a little while for them to get out order but it was great. It's a clean and homey place, definitely going again.
Atmosphere: 4
Food: 5
Service: 4
Cassandra Wilson
Ordered online 1 pizza and 2 different wing flavors. We went through the drive through and ended up getting double of one wing flavor. My husband wend in to fix the issue. We got home I went to eat my wings and I swear there was just enough sauce to color the wings. I tried to call to speak to someone and was put on hold for 10 minutes before being hung up on. This is ridiculous
Atmosphere: 1
Food: 1
Service: 1
Cassandra Goff
When I went to pick up my food, the staff was extremely friendly. They took the time to make sure that I had everything that I needed.
Parking: Had no issues with parking
Wheelchair accessibility: Right by the front door.
They don’t answer the phone and when they do they hang up. You need to change your personal because is just a shame Pizza Hut has this kind of service ughh
Last night was the second time that I ordered a pizza from this location. My first experience was not t good, but I have loved Pizza Hut for many year (I'm 72) so I tried one more time; hoping for the best. Unfortunately, I was completely disappointed.
I ordered a large pan pizza, and because my earlier pie had not been cooked long enough, I asked for it to be well done.
When I got home and took out the first piece, it was not crisp at all. It floopped down, and half of the toppings came off and fell into the box. When I looked at the bottom of the crust, it was pale and half cooked. I ate the first piece and it tasted doughy. I could not eat any more. So, instead, I scraped the toppings into a bowl to reheat later. While doing this, raw dough could be seen on the top of the whole crust.
That was my last attempt at Pizza Hut; no matter how much I crave their previous Pan Pizzas. There are too many decent pizza places where I won't waste my money.
Avoid this location at all costs.
Food: 1
Service: 4
Awesome service
Atmosphere: 5
Food: 5
Service: 5
I placed an online order on the evening of 2/8/2025 that was never delivered. The “track my order” feature within the confirmation email first listed my order as “dropped off at ___PM” and then updated to “On the way” with an estimated delivery time. About 20 minutes after the estimated time passed, I attempted to call the store number for clarification but instead reached a third party customer service call center. I explained the situation to a male employee who then transferred me to an unhelpful woman who brusquely told me that there was a glitch in the system and my driver “should be there sooner or later.”
Another hour passed with no pizza in sight and as it was now a little over the 2 hour mark since initially placing my order, I called the customer service number back. I sat on hold this time for several minutes with no answer and then opted to use a chat feature that I found on the website. The chat agent took all the major details from my order and at first tried to resolve the issue with a free large pizza. When I pressed for a refund, he said that he would have to forward my info to store management and I could expect an answer in 1-3 business days.
I understand that Pizza Hut uses not only an outside call center for its customer service inquiries but also utilizes DoorDash for deliveries. Perhaps involving so many third parties is why the service is terrible. Gone are the days of being able to call the store directly when something goes wrong and they can tell you who prepared the order and which driver left at what time. I’m not going to lie and say that I’m a super frequent customer of Pizza Hut but I definitely won’t even consider them going forward. Way too much hassle for 2 large pizzas with no extras!
Atmosphere: 1
Food: 1
Service: 1
We ordered the Big dinner box and cinnabons mini rolls. 1 ham and pineapple and the standard pepperoni. After popping some of the pizza into the air fryer, then it was pretty darn good. Getting ready for game day with my favorite team.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Pepperoni Pizza, Breadsticks
I was extremely disappointed. I waited 40 minutes, called the restaurant and was told a door dasher picked up the order. Waited another 20 minutes called back and was told a Pizza Hut delivery driver took my order and to give them some time. 40 minutes later I called and was told they were not sure what happened so I asked to speak with the manager. I asked the manager if the order can just be remade and I will personally pick it up. I placed a delivery order and waited over 2 hours just to get a runaround, get it remade, and pick it up myself. I AM DONE WITH PIZZA HUT!!!
Atmosphere: 1
Food: 1
Service: 1
Pizza was not up to par
Horrible food we ordered online and the manager Felicia needs to find another job! Wish there was an option for 0 stars! Best pick it up or this location is out of here. 🤮 12/26/24
Food: 1
Service: 1
Not sure what is going on with this place. The food is usually very good. Not tonight. We ordered 2 large thin crust pizzas both with extra sauce. There was no sauce and no cheese. Nothing but dried up pepperoni… disgusting!!! And hard as a rock. BTW Felicia, it’s not a threat when someone tells you they are going to bring the food back and it’s not going to be good. It’s obvious by your quick comeback of you being threatened that you thrive on drama and bad experiences. The food was a horrible experience and Felicia only compounded the horrible experience tonight. Grow up and stop hanging up on your customers. Still waiting to see if she is actually going to refund the money… we will see. Use caution with this location.
Atmosphere: 1
Food: 1
Service: 1
3 tier holiday box.
Atmosphere: 5
Food: 5
Service: 5
I stop by every now and then and everytime I come by this young lady Zoi helps me out and she’s amazing. I’m not a huge fan of pizza but everytime I come by she puts a smile on my face and she’s the reason I come back!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Ordered online through the app never got order called in to inquire was told they used postmates and they had a glitch but i would get my order well never got it
Atmosphere: 1
Food: 1
Service: 1
The food was great, with pizzas and wings, it did take a little while for them to get out order but it was great. It's a clean and homey place, definitely going again.
Atmosphere: 4
Food: 5
Service: 4
Ordered online 1 pizza and 2 different wing flavors. We went through the drive through and ended up getting double of one wing flavor. My husband wend in to fix the issue. We got home I went to eat my wings and I swear there was just enough sauce to color the wings. I tried to call to speak to someone and was put on hold for 10 minutes before being hung up on. This is ridiculous
Atmosphere: 1
Food: 1
Service: 1
When I went to pick up my food, the staff was extremely friendly. They took the time to make sure that I had everything that I needed.
Parking: Had no issues with parking
Wheelchair accessibility: Right by the front door.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza Hut, Cheese Pizza, Boneless Wings
They don’t answer the phone and when they do they hang up. You need to change your personal because is just a shame Pizza Hut has this kind of service ughh
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pizza Hut, Pepperoni Pizza
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