Drive thru guy ran all the way to the light to give me my nacho fries 🫶🏼 best customer service
Josh Winn
Last couple of times I came here, I had to wait roughly 30 minutes for my food. Long drive thru, but I was the 2nd person in the lobby.
taylor Middaugh
Dude. I just spent 40 minutes in the drive through. That is ridiculous.
Atmosphere: 1
Food: 3
Service: 1
Raul Jimenez
Missing food I ordered and the rest of the food I actually received was absolutely terrible. Chicken dry, tortillas were old and stale, drink had no syrup so all I tasted was carbonation. I asked for No tomatoes… guess what I get? Tomatoes
I get it.. its fast food but man this was terrible
Rosa's Aromatherapy
Service was quick and friendly
Atmosphere: 5
Food: 5
Service: 5
Mouse Mickey
This Taco Bell is my home. I’m a regular here and it’s great. But for some reason tonight it took me over 40 minutes to get through the drive thru line. I don’t know what the hold up was or why it took so long but that is absolutely egregious.
Atmosphere: 1
Food: 5
Service: 1
Joseph S
Usually this place can be a bit slow and honestly pretty aggravating at times. But ever since Andrew came along, everything has changed. He’s fast, friendly, and really knows how to take care of people. You can tell he actually cares about doing a great job and making sure everyone’s experience is smooth. It’s rare to find someone who stands out like that these days. Give that man a raise, he’s the reason I’ll keep coming back!
Atmosphere: 4
Food: 5
Service: 5
Bailey Bridges
Had an employee argue with me about the car ahead checking in for my mobile order. We had similar but different names. Regardless- this is not my issue and having someone argue with me was ridiculous. My orders are frequently wrong at this location, in addition to waiting over 30 mins in line each time. This location is an absolute nightmare.
Atmosphere: 1
Food: 2
Service: 1
Damien Brackin
There were extremely quick, Billy was very friendly and quick with his job and had a smile on his face the whole time, would definitely come back.
Atmosphere: 5
Food: 5
Service: 5
Blaine Wilkinson
Diabolical wait. I did a mobile order for 2 items, stood around in the store for about 30 min before I got my food. Only 4 other customers in the store. Food was good and staff was friendly.
Andrew the day manager has impeccable customer service skills! We visited in the early morning hours on Aug 3rd and he went above and beyond to make sure our order was correct which it was. Thank you sir for your attention to detail and being so kind to me and my family, keep up the good work!:)
Atmosphere: 5
Food: 5
Service: 5
Baby Sleepy Beats
Noel has great customer service accommodated my needs by asking what type of sauce happy to work, we kept changing what we wanted and he still remained positive and had a smile on his face. Great customer service best I had yet in waxahachie.
Atmosphere: 5
Food: 5
Service: 5
Brisa “Brizy” Gray
So tonight is July 31, 2025. I decided to grab a taco from Taco Bell after my son's baseball game. Now I'm about to tell the story in script form to help make a long story short. Me: hello, do you still serve chalupas? Drive thru girl (dtg): yeah Me: yeah? (I said this in a disappointing tone. This is not how you speak to your customers) ...long pause from Dtg... Me: hello? Are you still there? Dtg: yeah Me: ok? So you have chalupas? May I order one? Dtg: yeah. Anything else? Me: No Dtg: Your total is $5.73 My thoughts: That's a lot for a chalupa! Me: Thank you (I drive up)... This wait is about a 15 minute wait just to start moving, note, I have 3 cars ahead of me. (a million yrs later 🤣) Me: (I drive up to the window) Dtg: Are you the one with the chalupa? Me: Yes. Are y'all okay? (I'm wondering because 1. the way she was speaking to me and 2. it was a very long wait for a taco) Dtg: yeah. It's $5.73 (Really, this girl and her yeah 🤦🏼♀️💆🏼♀️) Me: do y'all offer military discounts? Dtg: no Me: 😶 Dtg: 😕 Me: (I hand her my debit card) Dtg: (closes window, swipes card, grabs bag of food, opens window, gives me the bag, gives me my card & receipt, closes window) ... She doesn't thank me for coming, nor does she tell me to have a good night or come again... ? What is wrong with some of these young kids ? I should've told her the proper way regarding customer service and I should've cancelled my order because not only was customer service sad, the wait was really long And the chalupa was not great either 😭 TB, y'all failed me tonight 💔 Do better at your hiring, check in on your staff and train them properly, please. 🙏🏼 Gracias 🙏🏼 ✌🏼💃🏼
Food: 1
Service: 1
Quentin Jackson
Food was good
Atmosphere: 5
Food: 5
Service: 5
Russell
Came out fast and tasted good. Wasn't what I ordered though lol. Close guys!
Drive thru guy ran all the way to the light to give me my nacho fries 🫶🏼 best customer service
Last couple of times I came here, I had to wait roughly 30 minutes for my food. Long drive thru, but I was the 2nd person in the lobby.
Dude. I just spent 40 minutes in the drive through. That is ridiculous.
Atmosphere: 1
Food: 3
Service: 1
Missing food I ordered and the rest of the food I actually received was absolutely terrible. Chicken dry, tortillas were old and stale, drink had no syrup so all I tasted was carbonation. I asked for
No tomatoes… guess what I get? Tomatoes
I get it.. its fast food but man this was terrible
Service was quick and friendly
Atmosphere: 5
Food: 5
Service: 5
This Taco Bell is my home. I’m a regular here and it’s great. But for some reason tonight it took me over 40 minutes to get through the drive thru line. I don’t know what the hold up was or why it took so long but that is absolutely egregious.
Atmosphere: 1
Food: 5
Service: 1
Usually this place can be a bit slow and honestly pretty aggravating at times. But ever since Andrew came along, everything has changed. He’s fast, friendly, and really knows how to take care of people. You can tell he actually cares about doing a great job and making sure everyone’s experience is smooth. It’s rare to find someone who stands out like that these days. Give that man a raise, he’s the reason I’ll keep coming back!
Atmosphere: 4
Food: 5
Service: 5
Had an employee argue with me about the car ahead checking in for my mobile order. We had similar but different names. Regardless- this is not my issue and having someone argue with me was ridiculous.
My orders are frequently wrong at this location, in addition to waiting over 30 mins in line each time. This location is an absolute nightmare.
Atmosphere: 1
Food: 2
Service: 1
There were extremely quick, Billy was very friendly and quick with his job and had a smile on his face the whole time, would definitely come back.
Atmosphere: 5
Food: 5
Service: 5
Diabolical wait. I did a mobile order for 2 items, stood around in the store for about 30 min before I got my food. Only 4 other customers in the store. Food was good and staff was friendly.
Restaurantji Recommends
Andrew the day manager has impeccable customer service skills! We visited in the early morning hours on Aug 3rd and he went above and beyond to make sure our order was correct which it was. Thank you sir for your attention to detail and being so kind to me and my family, keep up the good work!:)
Atmosphere: 5
Food: 5
Service: 5
Noel has great customer service accommodated my needs by asking what type of sauce happy to work, we kept changing what we wanted and he still remained positive and had a smile on his face. Great customer service best I had yet in waxahachie.
Atmosphere: 5
Food: 5
Service: 5
So tonight is July 31, 2025. I decided to grab a taco from Taco Bell after my son's baseball game. Now I'm about to tell the story in script form to help make a long story short.
Me: hello, do you still serve chalupas?
Drive thru girl (dtg): yeah
Me: yeah? (I said this in a disappointing tone. This is not how you speak to your customers)
...long pause from Dtg...
Me: hello? Are you still there?
Dtg: yeah
Me: ok? So you have chalupas? May I order one?
Dtg: yeah. Anything else?
Me: No
Dtg: Your total is $5.73
My thoughts: That's a lot for a chalupa!
Me: Thank you (I drive up)... This wait is about a 15 minute wait just to start moving, note, I have 3 cars ahead of me. (a million yrs later 🤣)
Me: (I drive up to the window)
Dtg: Are you the one with the chalupa?
Me: Yes. Are y'all okay? (I'm wondering because 1. the way she was speaking to me and 2. it was a very long wait for a taco)
Dtg: yeah. It's $5.73
(Really, this girl and her yeah 🤦🏼♀️💆🏼♀️)
Me: do y'all offer military discounts?
Dtg: no
Me: 😶
Dtg: 😕
Me: (I hand her my debit card)
Dtg: (closes window, swipes card, grabs bag of food, opens window, gives me the bag, gives me my card & receipt, closes window)
... She doesn't thank me for coming, nor does she tell me to have a good night or come again...
? What is wrong with some of these young kids ?
I should've told her the proper way regarding customer service and I should've cancelled my order because not only was customer service sad, the wait was really long And the chalupa was not great either 😭 TB, y'all failed me tonight 💔
Do better at your hiring, check in on your staff and train them properly, please. 🙏🏼 Gracias 🙏🏼
✌🏼💃🏼
Food: 1
Service: 1
Food was good
Atmosphere: 5
Food: 5
Service: 5
Came out fast and tasted good. Wasn't what I ordered though lol. Close guys!
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