On The Border Mexican Grill & Cantina

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Atmosphere: 1

Food: 1

Service: 1

If you order carne asada, the portions are small, the staff is very attentive, and the place is nice. The price, for just one person, was $38 plus tax and tips.

Atmosphere: 3

Food: 3

Service: 4

Cockroaches 🪳
Food was cold & gross mad I didn’t get a refund.
Place was packed but no one was happy!!!!

Atmosphere: 1

Food: 1

Service: 1

OTB has a new and improved menu since the Pappasitos buy-out. The food was good, and the service was even better. Francis took care of everything we needed with a smile. Great service is so appreciated!

Atmosphere: 5

Food: 5

Service: 5

Poor Service, messed up our food order refused to remake or refund!! Manger heather has a serious attitude problem

The service was very slow. They overcharged for an upgrade to all beef. There was a 19.99 Fajita for 2 special. I asked for all beef and was told there would be al updates. When we got the check, saw we were charged $15.00 to switch chicken to beef. I was expecting at most $5. When an upcharge is almost the price of the dinner, it needs to be disclosed.

Atmosphere: 5

Food: 4

Service: 2

Our sweet server was so kind and patient with our large family and non ipad user kids. We did not feel like an inconvenience and I appreciated that.

Atmosphere: 5

Food: 4

Service: 5

Fresh and great food. Salsa is my favorite. Looking forward to the fajitas special they started. Amanda always seems to be our server. We wouldn’t have it any other way. She makes it such a joy to dine in. We appreciate her honesty and shining personality.

I have never used google reviews before but I had a pleasant experience with a server here and I just wanted to make sure he had some acknowledgment, Emanuel did a fantastic job taking care of me and my family- just know you’re in good hands when you have him as your server. The food was fantastic as always and I will be sure to request him on my next visit.

Atmosphere: 5

Food: 5

Service: 5

We went for the half price fajitas, offered only Wednesday after 4. Excellant.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Salsa and Chips, Fajitas for Two, Chicken Fajitas

We had an AMAZING experience at On The Border today. Our server Amanda was absolutely incredible. Our drinks and chips were never empty and she was so sweet, attentive, and on top of everything the entire time. Kalea was also wonderful. She wasn’t our server but still checked on us, chatted with us for a moment, and made us feel so welcome while never missing a beat with her own tables. You could tell she truly cared about doing her job well. What really stood out was the whole team. I have never seen so many employees walk with such purpose. Every single person was working hard and still smiling while doing it. The energy, teamwork, and positivity were unmatched. Hands down one of the best dining experiences we’ve had in a while!! We will absolutely be back

Haven't been in a while Kalea was our server and she was amazing!!! Food was so good!!!

Atmosphere: 5

Food: 5

Service: 5

The food was hot, fresh and tasted so good. Love the new menu and so glad Pappasitos took over. Our server was attentive and friendly. The margaritas were delicious and filled to the top. Will definitely be back!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Guacamole, Salsa and Chips, Border Queso Beef Enchiladas, Shrimp Tacos

On the Border is NOT what it used to be. We went to our favorite location to eat our usual favorite dishes only to find out the restaurant had been bought out by the Papa's chain (Papasita, Papadeauxs, etc.) and the menu had changed. Not only were our favorite dishes gone, but the food had gone down in quality. The salsa wasn't as good. The tortilla chips had a weird after taste. The flautas were over done. The beans and rice were bland and had little flavor. The birria tacos were greasy and soggy. We left feeling unsatisfied and wishing we hadn't eaten what we ate.
OTB is ruined for us now. So sad.

Atmosphere: 5

Food: 1

Service: 5

Saturday night, Togo order, your staff ALL ignored me, 4 people came into the Togo area, 1 male and 3 female finally one said - have you been helped? I said no, she walked off without a word, a guy witnessed it and said “what’s the name” ? I told him, he grabbed the orders with the tips of his fingers like a little girl… set it down and walked off. Your whole staff, all 5 who I seen in Togo were rude, every one. I will stop tipping IF I return, and most likely won’t.

Management here is awful, have they not seen some locations are closing, can the staff not try a little harder by making people feel welcome. We’re in Texas, have you hired kids from out of state…?
This is not a complaint for free food or a refund, I’m not that kind of guy.

Pay attention owner…………… my goodness.

Tried giving On The Border another chance, apparently they no longer have flour tortillas that are homemade. Bummer, when we asked the waitress she said they were… lol come on desperate.

Atmosphere: 1

Food: 3

Service: 1