Nice place, I had never been, I hope to solve it soon
Atmosphere: 4
Food: 5
Service: 4
Valerie Lopez
I typically love chili's but this location is the exception. Chips are always stale and food never tastes right.
Atmosphere: 4
Food: 3
Service: 4
O. Stevens
The experience I had this afternoon was far less than stellar. I’ve given the experience a one-star rating based on the customer service I received from the three Chili’s employees with whom I had the displeasure of interacting. The first employee was the hostess who greeted me promptly upon my entrance and allowed me to choose the booth where I wanted to sit.
The server introduced himself as Chris and seemed to have a lot of opinions on my decision to refuse his offers of napkins—even though I showed him I brought my own hand wipes. I ordered a strawberry lemonade, that was given to me by a carrier, and when I asked for a to-go cup for the beverage I was given sass and a dirty/sticky cup (see blue substance on lower part of cup in picture). Moments later, Chris brought a second strawberry lemonade—that I neither asked for nor wanted—that looked drastically different from the first. He said “here is a refill, so I don’t have to come back over later.” I was taken aback by his statement because, again, I didn’t want/need two giant cups of strawberry lemonade and the temperature of his tone was rude. He then INSISTED on giving me an absurd stack of napkins—stating “even without the ranch this burger gets messy.” My burger was brought out quickly by the same carrier and, before I could make a request, she sarcastically said “you’re welcome” and hastily walked away.
I sat and waited for Chris to come check on me so I could ask for a to-go container, as the energy I was getting was far less than welcoming, but he never came. After a while, I asked the hostess if the restaurant offered a veteran discount and asked for my check because I no longer wanted to be in such a negative space. She walked off, I heard her speak to someone, and then she handed me a to-go container, said nothing and walked away. I waited, but ended up picking up the kiosk to pay with my card—even though I’d planned to pay with cash—because no one ever brought the check I requested.
After I paid, the kiosk started a questionnaire and, as I was answering the questions, Chris looked over my shoulder and saw that I responded that I would not be returning to that Chili’s location. At this point, Chris started complaining about how it was a bad reflection on him and kept asking me if I wanted to speak to the manager. I had to repeatedly tell him I didn’t and I just wouldn’t be returning. I wasn’t rude and found myself being reassuring even though he was part of the problem. Lol
Overall, the experience was the worst Chili’s experience I’ve had and the other day an employee at the Pearland location told me they didn’t carry strawberry lemonade at all and said “We have blackberry. You were close; just remember next time it’s a blackberry—not a strawberry.” So, for me to say this experience was less than stellar than expected is saying something. Lol The fries were decent, and the burger was meh, but the light lemonade (see picture) was perfect—not too sweet.
UPDATE: Look, even the “response” from them is disingenuous! Terrible. Absolutely terrible. If zero stars was an option…
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Fries, Burger
Rose Carter
Food &service was wonderful
Atmosphere: 4
Food: 4
Service: 4
mikeg405
Excellent service from Chris. Our drinks and appetizer were brought out extremely quick. The food was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Molten Chocolate Cake, Fajitas, Shrimp Tacos, Chili's Chili Burger, Fries, Chicken Crispers Corn Fries, Burger, Steak, Shrimp, Chips, Cajun Shrimp Pasta, Dip Trio, Soup, Triple Dipper, 6oz Steak with Mashed Potatoes and Green Beans, Half Order of Ribs, Big Mouth Bites, Fajita Trio
Holly Hawkins
I do not usually leave reveiws as at a chain restaurant I do not think they are super helpful. I'm leaving the reveiw mostly so management can know about out unique dinning experience last night. I'm a chili's rewards member and got the email about chili's birthday celebration and asked my partner and our best couple friends if we all wanted to go grab dinner their on Thursday night to celebrate. Our one friend said they wouldn't be back to the webster area until after 9pm but that both of them still would like to come out for dinner with us. Around 8 my partner was starving so we decided to head over, get a table, some apps to snack on, a margarita or two, and hang out until the rest of our party joined.
We got there around 8:20 and were seated in Julian's section. At first Julian was very attentive, got our drink orders and some app orders. I even remarked to my partner how he seemed nice and attentive. However after the first round of apps came out and without talking to us he assumed we were only ordering apps and drinks. The dynamics switched as soon as he assumed this and we then not only became not a priority but we felt very ignored. Our drinks went unrefilled, as did our chips and he didn't check in with us really, despite serving the tables around us very attentively.
After about 45 mins our friends arrived, and we were still ignored despite two new customers joining. Someone grabbed drink orders (that came out with ice depite the request to not have any) but other than that we agian were left in the corner un attended. I have been a server before and can understand feeling tired and like a small order is not worth the effort but ignoring us felt unexceptable. I would rate our service from julian a 1 star experience. I believe he is probably a wonderful server, but it felt he was only going to give good service if your order deserved it.
Around this time in the night I think julian got cut and we had Kimberly take over our table. And WOW! What a difference in the whole experience. She immediately checked in with us, asked if we were going to be getting food (to which we excitedly replied yes! Because at this point we had all been decided on our orders for quite some time and had been wondering where our waiter was). She took all of our orders, made sure she got our drink orders as specified. Checked on us multiple times, and was VERY VERY attentive, funny, and overall a wonderful server. Kimberly deserves 5 stars and honestly more. Incredible, and patience too. A few times she walked up to check in with us and we were mid conversation and she waited till we finished scentences before asking us. Completely turned around the night.
All in all we spent over 150$, so the assumption that tips would be low was all wrong and honestly disrespectful to assume. When filling out the survey after paying Kimberly informed her that those would reflect on her as she was the one closing us out but after sharing our feelings about our service, she incuraged us to post on google or yelp so management would know. After we brought up how we felt she shared that when they were switching tables he said that we didn't really matter because we were just getting apps and drinks. She told us she didn't think that was true since we still had menus and new people had just showed up. It was disheartening to have confirmed that our bad service was correlated to the incorrect assumption that that's all we were getting.
I understand everyone is human, it was near the end of his shift, serving is a rough job and maybe he was not having the best day. But we deserved the decency of a conversation before being completely ignored. This definitely won't be the last time we go to this chili's but hopefully next time Kimberly will serve us for the whole night.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Fries, Burger
Hal Smith
3 for me is a great option
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Burger, Soup
Parker Murphy
Love it
Atmosphere: 5
Food: 5
Service: 5
D Jack117
great atmosphere.
Atmosphere: 4
Food: 4
Service: 4
Hector Saldivar
chicken sandwich, potato soup, chips with guacamole, chili and cheese, very good flavor, very good value.
The service was great. And the store was very clean.
Atmosphere: 5
Food: 4
Service: 5
Blue ivory
It was great all around. The food was delicious and the staff was friendly n kind n was on top of it. Not once didn't we have to look for her n asked for things or waiting on her. She was awesome.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Burger, Chips, Cajun Shrimp Pasta
Audrey Godfrey
The chicken enchilada soup is to die for... that was the best soup 🤤
Atmosphere: 5
Food: 5
Service: 3
Joshua Neis
Manager is bad with customers he shouldn’t be in that position he doesn’t know how to talk to people And in general is bad with people
Nice place, I had never been, I hope to solve it soon
Atmosphere: 4
Food: 5
Service: 4
I typically love chili's but this location is the exception. Chips are always stale and food never tastes right.
Atmosphere: 4
Food: 3
Service: 4
The experience I had this afternoon was far less than stellar. I’ve given the experience a one-star rating based on the customer service I received from the three Chili’s employees with whom I had the displeasure of interacting. The first employee was the hostess who greeted me promptly upon my entrance and allowed me to choose the booth where I wanted to sit.
The server introduced himself as Chris and seemed to have a lot of opinions on my decision to refuse his offers of napkins—even though I showed him I brought my own hand wipes. I ordered a strawberry lemonade, that was given to me by a carrier, and when I asked for a to-go cup for the beverage I was given sass and a dirty/sticky cup (see blue substance on lower part of cup in picture). Moments later, Chris brought a second strawberry lemonade—that I neither asked for nor wanted—that looked drastically different from the first. He said “here is a refill, so I don’t have to come back over later.” I was taken aback by his statement because, again, I didn’t want/need two giant cups of strawberry lemonade and the temperature of his tone was rude. He then INSISTED on giving me an absurd stack of napkins—stating “even without the ranch this burger gets messy.” My burger was brought out quickly by the same carrier and, before I could make a request, she sarcastically said “you’re welcome” and hastily walked away.
I sat and waited for Chris to come check on me so I could ask for a to-go container, as the energy I was getting was far less than welcoming, but he never came. After a while, I asked the hostess if the restaurant offered a veteran discount and asked for my check because I no longer wanted to be in such a negative space. She walked off, I heard her speak to someone, and then she handed me a to-go container, said nothing and walked away. I waited, but ended up picking up the kiosk to pay with my card—even though I’d planned to pay with cash—because no one ever brought the check I requested.
After I paid, the kiosk started a questionnaire and, as I was answering the questions, Chris looked over my shoulder and saw that I responded that I would not be returning to that Chili’s location. At this point, Chris started complaining about how it was a bad reflection on him and kept asking me if I wanted to speak to the manager. I had to repeatedly tell him I didn’t and I just wouldn’t be returning. I wasn’t rude and found myself being reassuring even though he was part of the problem. Lol
Overall, the experience was the worst Chili’s experience I’ve had and the other day an employee at the Pearland location told me they didn’t carry strawberry lemonade at all and said “We have blackberry. You were close; just remember next time it’s a blackberry—not a strawberry.” So, for me to say this experience was less than stellar than expected is saying something. Lol The fries were decent, and the burger was meh, but the light lemonade (see picture) was perfect—not too sweet.
UPDATE: Look, even the “response” from them is disingenuous! Terrible. Absolutely terrible. If zero stars was an option…
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Fries, Burger
Food &service was wonderful
Atmosphere: 4
Food: 4
Service: 4
Excellent service from Chris. Our drinks and appetizer were brought out extremely quick. The food was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Molten Chocolate Cake, Fajitas, Shrimp Tacos, Chili's Chili Burger, Fries, Chicken Crispers Corn Fries, Burger, Steak, Shrimp, Chips, Cajun Shrimp Pasta, Dip Trio, Soup, Triple Dipper, 6oz Steak with Mashed Potatoes and Green Beans, Half Order of Ribs, Big Mouth Bites, Fajita Trio
I do not usually leave reveiws as at a chain restaurant I do not think they are super helpful. I'm leaving the reveiw mostly so management can know about out unique dinning experience last night. I'm a chili's rewards member and got the email about chili's birthday celebration and asked my partner and our best couple friends if we all wanted to go grab dinner their on Thursday night to celebrate. Our one friend said they wouldn't be back to the webster area until after 9pm but that both of them still would like to come out for dinner with us. Around 8 my partner was starving so we decided to head over, get a table, some apps to snack on, a margarita or two, and hang out until the rest of our party joined.
We got there around 8:20 and were seated in Julian's section. At first Julian was very attentive, got our drink orders and some app orders. I even remarked to my partner how he seemed nice and attentive. However after the first round of apps came out and without talking to us he assumed we were only ordering apps and drinks. The dynamics switched as soon as he assumed this and we then not only became not a priority but we felt very ignored. Our drinks went unrefilled, as did our chips and he didn't check in with us really, despite serving the tables around us very attentively.
After about 45 mins our friends arrived, and we were still ignored despite two new customers joining. Someone grabbed drink orders (that came out with ice depite the request to not have any) but other than that we agian were left in the corner un attended. I have been a server before and can understand feeling tired and like a small order is not worth the effort but ignoring us felt unexceptable. I would rate our service from julian a 1 star experience. I believe he is probably a wonderful server, but it felt he was only going to give good service if your order deserved it.
Around this time in the night I think julian got cut and we had Kimberly take over our table. And WOW! What a difference in the whole experience. She immediately checked in with us, asked if we were going to be getting food (to which we excitedly replied yes! Because at this point we had all been decided on our orders for quite some time and had been wondering where our waiter was). She took all of our orders, made sure she got our drink orders as specified. Checked on us multiple times, and was VERY VERY attentive, funny, and overall a wonderful server. Kimberly deserves 5 stars and honestly more. Incredible, and patience too. A few times she walked up to check in with us and we were mid conversation and she waited till we finished scentences before asking us. Completely turned around the night.
All in all we spent over 150$, so the assumption that tips would be low was all wrong and honestly disrespectful to assume. When filling out the survey after paying Kimberly informed her that those would reflect on her as she was the one closing us out but after sharing our feelings about our service, she incuraged us to post on google or yelp so management would know. After we brought up how we felt she shared that when they were switching tables he said that we didn't really matter because we were just getting apps and drinks. She told us she didn't think that was true since we still had menus and new people had just showed up. It was disheartening to have confirmed that our bad service was correlated to the incorrect assumption that that's all we were getting.
I understand everyone is human, it was near the end of his shift, serving is a rough job and maybe he was not having the best day. But we deserved the decency of a conversation before being completely ignored. This definitely won't be the last time we go to this chili's but hopefully next time Kimberly will serve us for the whole night.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Fries, Burger
3 for me is a great option
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Burger, Soup
Love it
Atmosphere: 5
Food: 5
Service: 5
great atmosphere.
Atmosphere: 4
Food: 4
Service: 4
chicken sandwich, potato soup, chips with guacamole, chili and cheese, very good flavor, very good value.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Burger, Chips
Restaurantji Recommends
The service was great. And the store was very clean.
Atmosphere: 5
Food: 4
Service: 5
It was great all around. The food was delicious and the staff was friendly n kind n was on top of it. Not once didn't we have to look for her n asked for things or waiting on her. She was awesome.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Burger, Chips, Cajun Shrimp Pasta
The chicken enchilada soup is to die for... that was the best soup 🤤
Atmosphere: 5
Food: 5
Service: 3
Manager is bad with customers he shouldn’t be in that position he doesn’t know how to talk to people
And in general is bad with people
Atmosphere: 1
Food: 2
Service: 1
Great place for a burger
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Burger
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