Chipotle Mexican Grill
304 W Bay Area Blvd, Webster
(281) 332-6597
Recent Reviews
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The food was great but the maintenance in the lobby could use some work . No clean tables readily available and I had to clean off a table so my family sit down at a semi-decent spot. Staff serving were not rude but could use some enthusiasm when engaging with customers.
Atmosphere: 3
Food: 4
Service: 3
Horrible customer service spent 45.00 on a small portion of a bowl staff was rude will not visit location again
Atmosphere: 1
Food: 1
Service: 1
I am shocked at the quantity (Lack of) in placing an on line order. The food is great but this was a huge disappointment after years of placing the order counter service. I highly recommend showing up to order!
Food: 4
Service: 4
I don’t know why I keep telling myself the food, service, and this place will get better—it hasn’t happened in years. One of the employees, the lady with tattoos, always seems bothered when taking food orders. Only a few employees are nice; the rest should probably work somewhere else. The food portions are small, and the taste is sometimes disgusting.
Don’t eat here—go somewhere else. Employees need to remember that customers are what keep restaurants open.
Don’t try doing a review you will get this error message always.
Atmosphere: 1
Food: 1
Service: 1
Was there after 2pm and only two workers at the service. they were overwhelmed with the orders. I had 4 orders getting cold in front of me and another 3 behind and about 6 people waiting. the staff could not go to the register to make us pay and we can collect our food which was getting cold and indeed it did. and When i notified them they asked me to be patient . they were unapologetic. instead of serving the ready order first they elected to keep taking orders and preparing food and stacking us all to be served literally cold food. not to mention they were runing low on items so they were just scraping the bottom and giving more lettuce....no napkins. the soft drinks machine was not operating right either. total of 3 workers forsuch busy location??? CHEAPO..
Atmosphere: 2
Food: 3
Service: 2
Portion sizes here were much smaller than expected. The bowl I received looked more like an appetizer than a full serving.
Atmosphere: 4
Food: 3
Service: 3
We were here at 7:45 and we got our food and there were chairs that were already stacked up and there were 4 people with me
And the manager wasn’t letting us sit there because she said they cleaned the table they close at 11
Atmosphere: 1
Food: 1
Service: 1
I went into this chipotle asking if I could purchase a box for a chipotle themed gift I was doing. The workers and the manager were so nice and gave it to me for free. They wished me a merry Christmas and I would definitely come back here !
Atmosphere: 5
Food: 5
Service: 5
wow so the veggies aren’t cooked … then i go to ask for dressing and they tell me no they don’t have any’ I haven’t eaten in 2 days .. pissed
Atmosphere: 1
Food: 1
Service: 1
Very good food
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
the girl with the blue hair had a horrible attitude and literally slammed my food down onto the counter and was rude enough that the girl working the register gave me an apologetic look as i paid for my food. i frequently go to this location and every time the same girl has an issue. do better.
This location is racist. There’s a Hispanic lady there that makes the food. I’m African American and there was a Hispanic in front of me. She piled up their bowl and barely put anything in my bowl. I was almost begging her to put more in the bowl. The next customer was Hispanic and she piled a lot on theirs also. At this point I’m complaining. Another Hispanic lady comes from around the back counter with an attitude and throws the food away and says “go let her make
U another one” the lady made the second bowl the same way. I’m upset bc I’ve never had issues at this location or any Chipotle. They charge an arm and leg and then don’t want to give enough food. And I probably would not have been mad if I didn’t see her for myself pile their bowls up.
Food: 1
Just picked up a mobile order that was total garbage.
For starters, they didn’t drain the liquid from the carnitas in my bowl
, so it leaked through the bag and onto my car seat.
Secondly, the lazy employee also couldn’t be bothered to include any plastic wear in the bag, so that was a fun surprise for me.
Lastly, the potions in my bowl were the smallest portions I’ve ever received here.
There was almost no one inside the restaurant during what should have been the start of their lunch rush. I hope this of a sign that their business is suffering due to their terrible service.
What used to be a great chain has truly turned into trash.
Atmosphere: 1
Food: 2
Service: 1
Slow service and made 6 people wait to be checked out and food was ready and sitting there getting cold and not utensils or napkins
Food: 1
Service: 1
Was so hungry after school and work I decided to doordash some Chipotle ABSOLUTELY DISGUSTING hair in my food. A co worker actually told me before I ordered how she found a hair in her food previously at this same location so gross will never eat chipotle again.
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