Chipotle Mexican Grill

304 W Bay Area Blvd, Webster
(281) 332-6597

Recent Reviews

Jaisson A

Horrible costumer service. I stayed in front of the employees who were talking to each other and for 3 minutes did even said hi to me. Never been to a Chipotle like this. Zero stars to costumer service.

Atmosphere: 1

Food: 4

Service: 1

Elizabeth Cooper

My son gone to get us dinner. They didn’t put enough lettuce or black beans. I don’t do rice so I like a salad.

Atmosphere: 3

Food: 2

Service: 4

Zonia M. Butler

This was trash. I spent $50 for cold and obviously old food. Workers needed take more pride in the product they present to customers. If you wouldn't eat it don't serve it. I'll never patronize this location again. Absolutely horrible

Food: 1

Service: 1

Adrian N

Don’t go on a weekend or a Friday, unless you like waiting 30 minutes for a pickup order

Menace

Was very disappointed in the food handling at this location , stopped by to grab dinner just to get all the way home find dead flies in my food killed my appetite !!! Smh

Gray Strawther

I always love chipotle, but i had gotten here early and sat outside for 10 minutes waiting for it to open. Then once they were open, they didn’t open the doors until 10 minutes after the time stated.all i wanted was a guac and chips. then had to repeat 4 times to them that that’s all i wanted because he wasn’t paying attention. then when i asked about the sizes he didn’t know what to say and just stared at me and had to repeat my self an unnecessary amount of times. just expected better hospitality.

Atmosphere: 1

Food: 5

Service: 2

Hanzo_ Hasashi18

I have always had nothing but great experiences here. Chipotle has, hands down, the most consistent quality I have ever seen at a restaurant. The food is always consistently delightful, customer service is always welcoming, and the atmosphere is clean and friendly.Thank you, chipotle for keeping us full and coming back!! ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chips and Salsa, Chipotle Tabasco Sauce, Chicken Bowl, Burrito with Steak and Chicken, Almost a Burrito, Guacamole, Tortilla Chips, Chicken Tacos, Carnitas Bowl, Burrito Bowl, Salad with Beans Cheese and Sour Creme

Derek D

If you place a mobile order here, you’ll be forced to ask for it from an angry employee at the mobile order preparation line. It’s a pretty obnoxious experience every time.I used to visit this location at least a weekly, back when they allowed customers to grab their own mobile order from a pickup shelf. However, I hardly ever go here anymore because I simply don’t care to interact with their rude employees, all of whom seem incredibly annoyed when I ask them for my order.How else am I supposed to get my order than to ask for it? If they’re unwilling to set the order on the shelf, what else am I expected to do?? Yet their employees just roll their eyes at me, as if I’m doing something wrong. Am I supposed to use telepathy or something?!

Atmosphere: 2

Food: 3

Service: 1

Brittany Volkots

I ordered online for a to go order and it was great! The food was hot, fresh and so good. The staff was also super friendly at this location as well.Vegetarian options: They do have a plant based protein options to choose fromDietary restrictions: You have the choice to have have as little or as much of something when you have them make your foodParking: Plenty of parking as it's located in a strip centerKid-friendliness: Kids are welcome with no issuesWheelchair accessibility: Wheelchair access without any issues

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chips and Salsa, Burrito with Steak and Chicken, Guacamole, Tortilla Chips, Burrito Bowl

Luis

Quick and easy service.

Atmosphere: 5

Food: 5

Service: 5

Bonnie Johnson

This location always has my app order ready when promised. I've placed an order at least 30 times in the last couple years. I can always count on Chipotle for a tasty meal.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chips and Salsa, Guacamole, Salad with Beans Cheese and Sour Creme

H

Food is great, however the frontline workers there are horrible and super unfriendly. They changed their hours to closing at 11 which was nice, but god forbid you get there at 10pm and they all give you a dirty look, they start cleaning and putting food away at 10pm so being open until 11 doesn't matter because they're going to tell you they have nothing to serve you. I worked in the food and bev industry for years and never acted the way the employees at this location do.

Atmosphere: 1

Food: 4

Service: 1

Caleb Thrush

They had no cheese, how do you run out of cheese or not have a supply of cheese?

Atmosphere: 3

Food: 1

Service: 2

Elkin C.

You ask for chicken on a bowl. They give you a minuscule amount of chicken. You are paying for the chicken not for a salad.

Food: 2

Quang Hung Le

I had an online order. When I arrived I ask for my order, just a burito. The staff told me that it's coming and then I've had to wait for >15' and she didn't make my order and no reason. Still waiting and let see how long will I have to wait for a burito :) Terrible service!

Atmosphere: 1

Service: 1

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