Firehouse Subs Webster

Only serving cold subs after 8 pm....
I drove for nothing. Very disappointed.

Atmosphere: 3

Food: 4

Service: 3

In and out no problem

Atmosphere: 5

Food: 5

Service: 5

my experience at this location was terrible and I normally love firehouse, but on this night dec.18, 2025 it was not good at all I was there between 6&7 pm eating dinner with my wife, the sandwhich I ordered was the French dip, when I got it it was flat, no flavor and was made by two juvenile looking girls who were more busy messing with their phones, instead of paying attention to customer service, laughing out loud and giggling constantly, the restaurant was totally empty, we were the only two there, now I can see why, bad customer service and horribly made sandwhiches! They forgot to give me the dipping gravy for the French dip!, because they were too busy playing on the phone.!, also the floor was dirty and the potatoe chip crack was empty, never going back, yall used to be good! Seems not anymore, I would give zero stars but it wouldn’t allow it

Atmosphere: 1

Food: 1

Service: 1

What's the point of staying open until 9 if yoir going to serve cold sandwiches at 8. I understand the employees want to go home after their shift but if this means you don't serve your regular menu after a certain point that should be made clear and consistent across all locations. I love firehouse subs but this is very disappointing. I hope this review makes its way to the management and its addressed. I dove 20 minutes to get food at your establishment and only to be greated with the news that I cant enjoy what I came for. A HOT SANDWICH.

Atmosphere: 1

Food: 1

Service: 1

Ever heard of a sub shop with no chips? You have now it’s called Firehouse Subs Webster. I’m not sure how this place stays in business they evidently cannot afford to stock chips. In all honesty they did have some chips you had a choice between bbq and jalepeno that’s it rest of the rack was empty. This brand uswd to be a great quick option and maybe it still is somewhere out there but not at this location. They do not seem to have any pride in the brand which is a shame.

Atmosphere: 1

Food: 1

Service: 1

LOOOOOVE Firehouse, so glad the new owner stepped in and reopened this store!!!

Atmosphere: 5

Food: 5

Service: 5

We had the pepperoni pizza meatball sub. The bread didn’t seem to be toasted at all. The place wasn’t very clean. It’s a small place and they were busy so they probably didn’t have a chance to clean between rushes. The tv was on and the volume was up really load. The soda fountain was really dirty. Again! I’m hoping it was just a rush prior to me getting there. The girl who took our order was very pleasant though. I like firehouse subs so hopefully this was just a one off visit.

Atmosphere: 3

Food: 4

Service: 5

Puts out false advertising specials for Veterans Day! Disgrace of a company. DO NOT RECOMMEND!

Atmosphere: 1

Food: 1

Service: 1

If you are going to advertise and offer Veterans Day special you should honor that!!!! Obviously you were not sincere in honoring veterans. Lost my business!

Atmosphere: 1

Food: 1

Service: 1

I wanted to try out the firehouse closer to me, i usually go to the one in Pearland. Now im gonna keep going to Pearland, the service was terrible. I felt as if the crewmember was making fun of my intelligence. Making small comments while I was ordering. I knew I should have stopped there. Lastly when I was waiting for my sandwich, this curly haired guy was touching his face and fixing his hair with his gloves on. That made me feel so disgusted, I should have ordered a refund. I did not spend $20 just for the food safety to be disgusting. When we got our food, it was okay, my friends sandwich however, half of the sub was cold, the meat was cold, it was as if they didn’t heat it up. It was meatballs btw.

Atmosphere: 1

Food: 2

Service: 1

The sub what so different from what I order, was okay but no what I expected from other locations. I think they ned more cleaning in the eating area. I came back for what I ate the first time. But I will give another opportunity in the future and see if I can get right next time.

Atmosphere: 3

Food: 3

Service: 3

We dined in and ordered at 1:26 2 small sandwiches it is currently 1:50 as I am typing this review. 5 workers in here, a lot of ppl are waiting to pick up DoorDash orders. These workers are moving SLOWER THAN SNAILS. I’ve already seen 2 workers touch their nose with their gloves on that they are wearing while preparing peoples orders.. just disappointed in the extremely long wait we are having to experience. First time and probably last time coming here. Update 1:58 just got our sandwiches. Disappointed is all I can say. Not the best service.

Atmosphere: 3

Food: 5

Service: 1

Ugh. This place used to be good. Maybe just this location. The guys were trying thier best. But I think online orders are messing them up. Got our orders wrong twice. It's a shame. Fire fighters are the best.

Atmosphere: 4

Food: 1

Service: 2

Super friendly staff-Scarlette and Samarah were so helpful. I got the Pizza Meatball Sub and it was so good especially when combined with the assortment of hot sauce they have.

Super glad I chose this place over Subway.

Atmosphere: 5

Food: 5

Service: 5

I used to frequent this firehouse fairly often and always had a good experience, but today was quite different.

Sandwich was tiny for the price. Close to $10 for a medium sandwich that was 4-5 slices of meat total. Very sloppy as well. Won’t be returning anymore given that the quality of the food has dropped off a cliff. Also took close to 10 mins for my sandwich with one order ahead of me…..prioritized a to go order that was ordered after mine.

Atmosphere: 2

Food: 1

Service: 2