Firehouse Subs Webster

I used to frequent this firehouse fairly often and always had a good experience, but today was quite different.

Sandwich was tiny for the price. Close to $10 for a medium sandwich that was 4-5 slices of meat total. Very sloppy as well. Won’t be returning anymore given that the quality of the food has dropped off a cliff. Also took close to 10 mins for my sandwich with one order ahead of me…..prioritized a to go order that was ordered after mine.

Atmosphere: 2

Food: 1

Service: 2

My sandwich was delicious. It appeared only one employee was available to make sandwich while others were busy doing other things so there was abnormal wait to get your food. Glad to know Alvin FH is finally back open

Atmosphere: 4

Food: 5

Service: 4

Best customer service! The staff is so kind, had a little problem with a new sandwich, and Scarlett heard me out, explained their policy, and offered to remake my sandwich. My new smokehouse sandwich was so delicious! I highly recommend this location!!

It was sad. The chip rack was almost all empty, no lids were available, drink machine spit as much as poured the liquid, the lady at the register was not familiar when I said I wanted it fully evolved. I watched one person doing everything, from taking orders to making sandwiches. Running back and forth, and took much longer than we should to get our sandwiches. First time I've ever seen a Firehouse Subs in this poor condition. Not sure if I'll revisit this location.

Atmosphere: 2

Food: 4

Service: 3

30+ minutes for 2 sandwiches, even if you order online ahead of time. They also shoved my medium sandwich into a tiny box.

Service: 1

The owner refused to refund $55 for sandwiches I did not receive. I ordered online but canceled. I was at work and ordered to the wrong location. No more business from me or my company.

Atmosphere: 4

Food: 4

Service: 1

The only consistency at this location is the inconsistent service and the visible lack of cleanliness. This time for whatever reason the guy that made my sandwich decided to put chopped pickles on it and give me 4 and a half pickles spears. Did I ask or have any conversation with him? Nope. Seems like this location is just pennies in someone's pocket with no regard for day to day operations.

Atmosphere: 1

Food: 1

Service: 1

Absolute worst sandwich I’ve ever had. I only asked for a turkey and cheese with the usual toppings and ended up with so much mayo that the bread was completely disintegrated into mush. Also, the bread was cut so unevenly you might as well have put the loaf on top of the toppings and called it a day. Makes sense why the place was closed for a while. Do yourself a favor and go to Jersey mikes or better yet make it at home.

Food: 1

Had the weirdest experience at this firehouse today. Either the worker was a complete jerk or just an idiot.
While ordering he asked if I wanted a side pickle which I responded “no thank you” to. He then made the joking “oh no pickle!?” I then told him I was actually allergic. He even proceeded to ask if it was the pickle or the cucumber, which I shared it was cucumber. After completing my check out he then asked if I grabbed the spicy dill pickle chips to try… did he not forget the conversation we just had 2 seconds ago?!
He hands me my plate a few minutes later, with you guessed it, a pickle on the side.
So either this guy has short term memory loss or is just a complete jerk.
Be cautious coming here if you have serious allergies. Luckily I just took it off the plate and tossed it. But would hate for someone to get something put on their sandwich they did not notice.

Atmosphere: 1

Food: 2

Service: 1

On google it says they open at 10:30. Showed up to the establishment at 11:30 and nobody was there it was closed. The hours posted on the building say they open every day at 10:30. They should update this if that is not the case.

went there on veterans day, they were closed but no big deal, figured bc it’s a holiday. however, I went back today (12th of november) at around 3 pm and despite the hours listed online, they were still closed, lights off, doors locked, no note. I know on here it has a few firehouse locations as temporarily closed, idk if this is one of them but it still says open here on google so if it is temporarily closed, that needs to be added to google asap.

I went here at noon on Veterans Day today, and the place is locked up tight. No people, no lights, nothing.

The hours say it opens at 10:30, but no-ones here and the time right now is 11:00

Atmosphere: 1

Food: 1

Service: 1

In a meeting at the hotel next to this location and the doors were locked and not open on 11/6/24 at 12pm. No note or message of why it was closed. 😢

Atmosphere: 1

Food: 1

Service: 1

Do not go here. This place is closed. Lights are off and no one's home.

Atmosphere: 1

Food: 1

Service: 1