Great drinks and food. Gets busy during lunch hours so tread lightly
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Shrimp & Avocado Campechana
John Nobile
Use to come here alot.. love the food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chile Con Queso, The Lupe
Kim Lewis
Busy lunch crowd but the food as always was wonderful! Highly recommend!!
Atmosphere: 5
Food: 5
Service: 4
Arthur Weglein
The food is absolutely delicious- very high quality ingredients-and fresh and mouthwatering good- Casandra does a great job managing the take away. And Mr. Robinson is an excellent manager.
Atmosphere: 5
Food: 5
Service: 5
M Salinas
In town on a work assignment. The restaurant was on our way to our hotel. My husband and I decided to stop by for lunch. Christian provided outstanding service and the manager personally welcomed us and gave us sample of the delicious and possibly the best fajitas in town. The food is delicious and the service was excellent!
Atmosphere: 5
Food: 5
Service: 5
Persephone Rose
Food poisoning. This place made me so sick. Maybe they were upset thinking I ordered to go too late.
Food: 1
Service: 1
Linda Garcia
Was a very long wait for a Saturday. Food came out hot and not long wait.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Red Enchilada Plate, Strawberry, Original Salsa
Jocelyne Rosas
Food was good. Our waitress was very nice and fast.
Atmosphere: 4
Food: 4
Service: 5
Devin Baker
Food was wonderful, our server was attentive and kept us in great shape ? the atmosphere was great and they even made my service dog feel comfortable ? ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Red Enchilada Plate, Refried Beans
Estella Davis
Juan was an excellent wait staff. Our birthday evening was great. The fajitas were excellent.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chile Con Queso, Refried Beans, Avocado, Original, Tableside Guacamole, Original Salsa
Incompetence at Its Finest-We decided to throw a surprise retirement dinner for a coworker and thought that Lupe Tortilla would be the perfect spot. Knowing that the party would be around 15 and that we wanted to have the dinner on Friday night, I called ahead and asked to make a reservation. The only way the restaurant would make a reservation was for us to book the fiesta room which is a mandatory $500 bill with a specific platter we had to order. We weren’t sure at the time of the call that we would spend $500 for dinner, so we passed on the fiesta room and decided that one of us would get there early to reserve the table. I arrived 1 hour and 15 minutes before the decided time (the time we told the guest of honor). At check in, the hostess was visibly annoyed that I was requesting a table for 15 and said it would be a 45 minute wait. I said ok. I had a cake and flowers and no one offered to put the cake in a refrigerator for me. Most restaurants take cakes immediately from patrons. While waiting there was space on the side patio and I asked if we could be seated there, but I was told that they do not seat in that area and that she was going to seat us in the front inside room. At the 45 minute mark, I went to go check to see if our table was almost ready and saw the tables ready in the front room that was promised. At that point I was told that it would be 15 more minutes. Meanwhile they sat another party in that front room the hostess said she would seat our party. 15 minutes later, I went back to check and they said it would take a bit longer. The guest of honor came and we had to reveal the surprise in the waiting area. After 1 hour and 15 minutes of waiting, I went to go check again and was told that we could be seated right away if we were okay with not sitting together. Why would we want to sit separately? After multiple checkins and more run around concerning the number of chairs and table placements, at the 2 hour waiting mark, we were told that they couldn’t give us a wait time because they had to wait for people to finish eating, yet they continued to sit people in places where we could have been sat. At that point we left and took our business somewhere else. The manager never came out to apologize. I will never go back to Lupe Tortilla again and will tell anyone who listens to go anywhere else. This is the worst restaurant experience we have ever experienced in the Webster area. If I could give zero stars, I would. Take your business somewhere else. There are plenty of delicious Mexican restaurants in the area that have better service and actually value their customers.
Atmosphere: 1
Service: 1
mike Sikora
Sonya is the one! Great service and food was fantastic! Will be back.
Atmosphere: 5
Food: 5
Service: 5
Anna Marie
Pros: ambiance, food, friendly service, the table salsa is spicy and deliciousCons: price, location, parking, the table is often over crowded with stuff (chips, beans, salsa, tortillas, plates, drinks).I wish they didn't use pork products in their beans. They also use chicken stock in the rice. They do have vegetables as side option (they are yummy)but it cost $3/item to sub so it cost an extra $6 to get carrots and Brussel sprouts instead of rice and beans. I would love to have refried beans without the pork as they can be yummy without it!Update: the salmon sencillo was not my favorite. You could tell it wasn't marinated and all the salt was just frilled on top so when you ate it, it was like a blast of salt on the top and bland on the bottom. I do have to say again that the vegetables are yummy!
Atmosphere: 5
Food: 4
Service: 4
Carl Blomgren
Best beef fajitas in the area. Also recommend steak lupe.
Food: 5
Keith Martin
This morning (04/13/2024) around 9:30 I placed a curbside service order online to be picked up at 11:15. The order was for $101.95 (not including tax) and I placed a 25% tip for $25.49.I get there about 11:05 and do the text notification that I'm there. I don't get a response and the food hasn't come out by 11:30 so I go inside. They tell me they'll check on the order. I asked the hostess if I can go back to the car and she says she doesn't know and points to a place to stand and wait.They wouldn't even tell me what happened until I asked. The tablet thing they get the notifications on wasn't working. I get that there was an error but I basically ended up giving a 25% tip for the same service I would have received going up to a fast food counter and placing a to go order.They should at least be checking periodically to see if anyone is parked in the curbside order designated spots. I'm not saying I won't ever go to Lupe Tortilla's again, but I will never tip ahead of time again. I'll wait and see how the service is first.
Great drinks and food. Gets busy during lunch hours so tread lightly
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Shrimp & Avocado Campechana
Use to come here alot.. love the food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chile Con Queso, The Lupe
Busy lunch crowd but the food as always was wonderful! Highly recommend!!
Atmosphere: 5
Food: 5
Service: 4
The food is absolutely delicious- very high quality ingredients-and fresh and mouthwatering good- Casandra does a great job managing the take away. And Mr. Robinson is an excellent manager.
Atmosphere: 5
Food: 5
Service: 5
In town on a work assignment. The restaurant was on our way to our hotel. My husband and I decided to stop by for lunch. Christian provided outstanding service and the manager personally welcomed us and gave us sample of the delicious and possibly the best fajitas in town. The food is delicious and the service was excellent!
Atmosphere: 5
Food: 5
Service: 5
Food poisoning. This place made me so sick. Maybe they were upset thinking I ordered to go too late.
Food: 1
Service: 1
Was a very long wait for a Saturday. Food came out hot and not long wait.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Red Enchilada Plate, Strawberry, Original Salsa
Food was good. Our waitress was very nice and fast.
Atmosphere: 4
Food: 4
Service: 5
Food was wonderful, our server was attentive and kept us in great shape ? the atmosphere was great and they even made my service dog feel comfortable ? ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Red Enchilada Plate, Refried Beans
Juan was an excellent wait staff. Our birthday evening was great. The fajitas were excellent.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chile Con Queso, Refried Beans, Avocado, Original, Tableside Guacamole, Original Salsa
Restaurantji Recommends
Incompetence at Its Finest-We decided to throw a surprise retirement dinner for a coworker and thought that Lupe Tortilla would be the perfect spot. Knowing that the party would be around 15 and that we wanted to have the dinner on Friday night, I called ahead and asked to make a reservation. The only way the restaurant would make a reservation was for us to book the fiesta room which is a mandatory $500 bill with a specific platter we had to order. We weren’t sure at the time of the call that we would spend $500 for dinner, so we passed on the fiesta room and decided that one of us would get there early to reserve the table. I arrived 1 hour and 15 minutes before the decided time (the time we told the guest of honor). At check in, the hostess was visibly annoyed that I was requesting a table for 15 and said it would be a 45 minute wait. I said ok. I had a cake and flowers and no one offered to put the cake in a refrigerator for me. Most restaurants take cakes immediately from patrons. While waiting there was space on the side patio and I asked if we could be seated there, but I was told that they do not seat in that area and that she was going to seat us in the front inside room. At the 45 minute mark, I went to go check to see if our table was almost ready and saw the tables ready in the front room that was promised. At that point I was told that it would be 15 more minutes. Meanwhile they sat another party in that front room the hostess said she would seat our party. 15 minutes later, I went back to check and they said it would take a bit longer. The guest of honor came and we had to reveal the surprise in the waiting area. After 1 hour and 15 minutes of waiting, I went to go check again and was told that we could be seated right away if we were okay with not sitting together. Why would we want to sit separately? After multiple checkins and more run around concerning the number of chairs and table placements, at the 2 hour waiting mark, we were told that they couldn’t give us a wait time because they had to wait for people to finish eating, yet they continued to sit people in places where we could have been sat. At that point we left and took our business somewhere else. The manager never came out to apologize. I will never go back to Lupe Tortilla again and will tell anyone who listens to go anywhere else. This is the worst restaurant experience we have ever experienced in the Webster area. If I could give zero stars, I would. Take your business somewhere else. There are plenty of delicious Mexican restaurants in the area that have better service and actually value their customers.
Atmosphere: 1
Service: 1
Sonya is the one! Great service and food was fantastic! Will be back.
Atmosphere: 5
Food: 5
Service: 5
Pros: ambiance, food, friendly service, the table salsa is spicy and deliciousCons: price, location, parking, the table is often over crowded with stuff (chips, beans, salsa, tortillas, plates, drinks).I wish they didn't use pork products in their beans. They also use chicken stock in the rice. They do have vegetables as side option (they are yummy)but it cost $3/item to sub so it cost an extra $6 to get carrots and Brussel sprouts instead of rice and beans. I would love to have refried beans without the pork as they can be yummy without it!Update: the salmon sencillo was not my favorite. You could tell it wasn't marinated and all the salt was just frilled on top so when you ate it, it was like a blast of salt on the top and bland on the bottom. I do have to say again that the vegetables are yummy!
Atmosphere: 5
Food: 4
Service: 4
Best beef fajitas in the area. Also recommend steak lupe.
Food: 5
This morning (04/13/2024) around 9:30 I placed a curbside service order online to be picked up at 11:15. The order was for $101.95 (not including tax) and I placed a 25% tip for $25.49.I get there about 11:05 and do the text notification that I'm there. I don't get a response and the food hasn't come out by 11:30 so I go inside. They tell me they'll check on the order. I asked the hostess if I can go back to the car and she says she doesn't know and points to a place to stand and wait.They wouldn't even tell me what happened until I asked. The tablet thing they get the notifications on wasn't working. I get that there was an error but I basically ended up giving a 25% tip for the same service I would have received going up to a fast food counter and placing a to go order.They should at least be checking periodically to see if anyone is parked in the curbside order designated spots. I'm not saying I won't ever go to Lupe Tortilla's again, but I will never tip ahead of time again. I'll wait and see how the service is first.
Atmosphere: 1
Food: 5
Service: 1