It’s been years since visiting Potbelly and specifically this location. There are a variety of reasons but mostly due to health and disability. This evening we ventured out and it was my husband’s first time ever eating at this sandwich shop. Thank you Bay Area Potbelly for not disappointing! The food, service, and atmosphere were all exactly what our tired bodies, hungry bellies, and weary souls needed. We ordered the chicken pot pie soup and cheddar broccoli soup, 2 Avo Turkey Size BIG as our entrees. The soups were hearty and warm for this cold night and the sandwiches were delightfully filling as the employee taking our order crafted the sandwich to our exact liking not skimping on toppings (shout out to Hayden). I even requested extra sauces on the sides to try the new flavors and he kindly obliged with no hesitation. We also splurged on a Dream Bar and 2 Egg Nog milkshakes for dessert. For those trying to get your gains on or anyone looking for a sweet treat just because…I highly recommend either of these options as both were very flavorful and knocked out that sweet tooth craving. Special thanks to Driian for his keen and kind eyes to our situation with the wheelchair and helping us to our table and getting those sauces set up for us…Hot Pepper Ranch for the WIN! Last but not least, thank you Abby for the great customer service and all your recommendations as we asked lots of questions and you were so kind and helpful. Way to be great humans in what can be a not-so-human friendly world these days. It’s experiences like tonight that make families like ours find smiles when they’re often hard to come by. God bless your team always. Oh…we’ll definitely be back soon.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Avocado, Hot Peppers, Chicken Pot Pie Soup, Cookie, Turkey Club
Mike DenHartog
We have been enjoying Potbelly subs for over a decade now but the Webster location, has been our go to. The staff is so friendly and Drian, the manager, always goes above and beyond to provide the best customer experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian, Hot Peppers, Oatmeal Chocolate Chip Cookie
Hùng Lê
Never ever seen they on time 🙂 They don't care about online order and driver :) Worst service
Atmosphere: 2
Service: 1
c h
best sandwich of my life ngl and the staff were great! very patient !
Atmosphere: 5
Food: 5
Service: 5
Jaclyn mueller
Can't believe I'm having to do this. I've been in the industry for almost 18 years now. I have learned how to deal with many many situations. I am customer of pot belly that love love loves their sandwiches! It has been my favorite since my favorite mom and pops shop shut down. Long story short. I ordered a full Italian sandwich loaded with cheese. It said it on my order exactly. Loaded Italian sandwich. I recieve half a sandwich with two pieces of meat. No cheese no toppings and HALF of the sandwich. I called to speak to a manager. She asked me what the problem was. Immediately could tell I was upset and mad. Immediately wanted to blame uber eats and its out of her control. All she needed to do regardless if I'm lying or not. Was simply say first off. I am sorry your order was incorrect. Please come by the store for half off a sandwich. I blasted the pic all over social media because it's that ridiculous what they sent me. Now im recieving from many people. It's not the first time for this kind of situation. I know this review won't matter. Whoever owns this store you need to be aware. You have people sending just bread out to customers. Also a manager who Immediately doesn't want to take fault for a employee sending out bread for a order. Will never order there again. I luckily had about 30 witnesses of it arriving like it did.
Food: 1
Service: 1
Oliver Blanco
Order online and quick pick up.
Parking: Typical surface parking lot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Avocado, Turkey Club
Charles Eubanks
I just need to know what percentage I need to tip at the register to have my order bagged up?
Atmosphere: 3
Food: 5
Service: 3
Jennifer Villarreal
Always yummy, food was hot and prepared well, staff was great
Atmosphere: 5
Food: 5
Service: 5
Nicole schaeffer
I just came from the store at webster. Gosh services are these days horrible. I will not be back.
Very snobby and rude girl named Paige. Customer service was horrible. Just wanted lunch.
Atmosphere: 1
Food: 3
Service: 1
Robert Johnson
I love Potbelly Sandwich Shop. This location did not disappoint! Rather large interior with plenty of seating, everything was pretty spotless. The employees were super friendly and the sandwich was exactly what I expected to be - delicious! Would be more than happy to come back here and to recommend it to others!
Atmosphere: 5
Food: 5
Service: 5
Virginia Viskadurakis
The best sandwich place by far! Clean Ingredients, vegan menu options, and vintage food/drink options that are just the cherry on top!ALSO, for anyone eating here with kiddos, I would give an extra star for this little detail they put in:not only are the high chairs and booster seats stocked/clean always but they also provide a few books for the wait times until your food is ready. It’s a vast variety of books so not just for little kids. I thought this was a neat alternative to unhappy children, or screen obsessed children.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Club, Turkey Club
Shea Williams
1st time trying Potbelly. I was not
Atmosphere: 4
Food: 4
Service: 4
Kodi Nicole
It’s hard to find good chicken salad that isn’t ruined by grapes/nuts or something else, but the chicken salad here is so good! I get it with mayo, lettuce, onion, pickles & hot peppers. Sooo good!
They have some of the best sandwiches around
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Italian, Hot Peppers, A Wreck
It’s been years since visiting Potbelly and specifically this location. There are a variety of reasons but mostly due to health and disability. This evening we ventured out and it was my husband’s first time ever eating at this sandwich shop. Thank you Bay Area Potbelly for not disappointing! The food, service, and atmosphere were all exactly what our tired bodies, hungry bellies, and weary souls needed. We ordered the chicken pot pie soup and cheddar broccoli soup, 2 Avo Turkey Size BIG as our entrees. The soups were hearty and warm for this cold night and the sandwiches were delightfully filling as the employee taking our order crafted the sandwich to our exact liking not skimping on toppings (shout out to Hayden). I even requested extra sauces on the sides to try the new flavors and he kindly obliged with no hesitation. We also splurged on a Dream Bar and 2 Egg Nog milkshakes for dessert. For those trying to get your gains on or anyone looking for a sweet treat just because…I highly recommend either of these options as both were very flavorful and knocked out that sweet tooth craving. Special thanks to Driian for his keen and kind eyes to our situation with the wheelchair and helping us to our table and getting those sauces set up for us…Hot Pepper Ranch for the WIN! Last but not least, thank you Abby for the great customer service and all your recommendations as we asked lots of questions and you were so kind and helpful. Way to be great humans in what can be a not-so-human friendly world these days. It’s experiences like tonight that make families like ours find smiles when they’re often hard to come by. God bless your team always. Oh…we’ll definitely be back soon.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Avocado, Hot Peppers, Chicken Pot Pie Soup, Cookie, Turkey Club
We have been enjoying Potbelly subs for over a decade now but the Webster location, has been our go to. The staff is so friendly and Drian, the manager, always goes above and beyond to provide the best customer experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian, Hot Peppers, Oatmeal Chocolate Chip Cookie
Never ever seen they on time 🙂
They don't care about online order and driver :)
Worst service
Atmosphere: 2
Service: 1
best sandwich of my life ngl and the staff were great! very patient !
Atmosphere: 5
Food: 5
Service: 5
Can't believe I'm having to do this. I've been in the industry for almost 18 years now. I have learned how to deal with many many situations. I am customer of pot belly that love love loves their sandwiches! It has been my favorite since my favorite mom and pops shop shut down. Long story short. I ordered a full Italian sandwich loaded with cheese. It said it on my order exactly. Loaded Italian sandwich. I recieve half a sandwich with two pieces of meat. No cheese no toppings and HALF of the sandwich. I called to speak to a manager. She asked me what the problem was. Immediately could tell I was upset and mad. Immediately wanted to blame uber eats and its out of her control. All she needed to do regardless if I'm lying or not. Was simply say first off. I am sorry your order was incorrect. Please come by the store for half off a sandwich. I blasted the pic all over social media because it's that ridiculous what they sent me. Now im recieving from many people. It's not the first time for this kind of situation. I know this review won't matter. Whoever owns this store you need to be aware. You have people sending just bread out to customers. Also a manager who Immediately doesn't want to take fault for a employee sending out bread for a order. Will never order there again. I luckily had about 30 witnesses of it arriving like it did.
Food: 1
Service: 1
Order online and quick pick up.
Parking: Typical surface parking lot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Avocado, Turkey Club
I just need to know what percentage I need to tip at the register to have my order bagged up?
Atmosphere: 3
Food: 5
Service: 3
Always yummy, food was hot and prepared well, staff was great
Atmosphere: 5
Food: 5
Service: 5
I just came from the store at webster. Gosh services are these days horrible. I will not be back.
Service: 1
Restaurantji Recommends
Very snobby and rude girl named Paige. Customer service was horrible. Just wanted lunch.
Atmosphere: 1
Food: 3
Service: 1
I love Potbelly Sandwich Shop. This location did not disappoint! Rather large interior with plenty of seating, everything was pretty spotless. The employees were super friendly and the sandwich was exactly what I expected to be - delicious! Would be more than happy to come back here and to recommend it to others!
Atmosphere: 5
Food: 5
Service: 5
The best sandwich place by far! Clean Ingredients, vegan menu options, and vintage food/drink options that are just the cherry on top!ALSO, for anyone eating here with kiddos, I would give an extra star for this little detail they put in:not only are the high chairs and booster seats stocked/clean always but they also provide a few books for the wait times until your food is ready. It’s a vast variety of books so not just for little kids. I thought this was a neat alternative to unhappy children, or screen obsessed children.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Club, Turkey Club
1st time trying Potbelly. I was not
Atmosphere: 4
Food: 4
Service: 4
It’s hard to find good chicken salad that isn’t ruined by grapes/nuts or something else, but the chicken salad here is so good! I get it with mayo, lettuce, onion, pickles & hot peppers. Sooo good!
Atmosphere: 5
Food: 5
Service: 5
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