Potbelly
19411 Gulf Fwy Ste 2, Webster
(281) 338-2190
Recent Reviews
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Super clean! Abby and don were super sweet and attentive. Abby recommended the What kind of sandwich did she say that was the Sicilian and wow that was amazing! Don was sweet and walked us to our table, we had our newborn with us. Definitely will visit back this location
Atmosphere: 5
Food: 5
Service: 5
Donovan and Anthony made the process seamless and easy for my first time there. Their kindness and exceptional customer service was the icing on the cake. I’ll definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Donavon and Abby were AMAZING during my visit today. Went above and beyond to make sure everything was correct on my order. Thank you so much!
Atmosphere: 5
Food: 5
Service: 5
Everytime I come here it’s a great experience! I love trying different sandwiches and so far they have all been great. Love the atmosphere and the convenient location, and the staff members are usually really kind and chill. Love this place 😎
Atmosphere: 5
Food: 5
Service: 5
I don’t dine at this location often, but every time I do the staff is always polite and professional. Today there were two employees working who were absolutely amazing—a gentleman with glasses and long hair, and a very patient lady who gave me time to decide what I wanted. Thank you so much for the wonderful hospitality!
Atmosphere: 5
Food: 5
Service: 5
What a drab crew. The sandwich maker couldn’t even ask us what we wanted. Just stood there staring at us. This was our first and last visit to this mortuary.
Atmosphere: 1
Food: 3
Service: 1
This is my preferred location...Audrey, Cloe, and Abby works full potential to move the lines all while delivering amazing customer service ! Let's not forget Alexis, she was all over the place multitasking from making orders, bagging orders, taking orders at the register, and answering the phone lines..and again delivering excellent customer service with a smile on her face regardless of a rush in customers ! The food is always fresh and the staff goes over and beyond to assure the orders are correct ! Keep up the great work ladies 😊
Atmosphere: 5
Food: 5
Service: 5
Definitely the worst shake Ive ever had. It taste like cold milk Plus the cookie they put on top was super stale. They have other things that are good but I wouldnt recommend the shake.
Atmosphere: 1
Food: 1
Service: 1
I go to this location frequently and my last two visits have been very disappointing. I order the roast beef sandwich most of the time and my last visit I got 3 of them for the family and the meat was so dry and tough they were not edible. I dont know if they changed something in the recipe but unfortunately our experience was so bad we will have to stop going here.
Atmosphere: 5
Food: 2
Service: 5
I ordered the Prime Rib Steak and it was the worst sandwich I’ve ever had. The meat had so much hard gristle throughout the meat. I could not eat but about a third of the sandwich. If it were real
Prime Rib as advertised, there would not be hard gristle throughout. I will not be ordering that item ever again. I used to get the Wreck in the past, now I’m wondering if it is really genuine meat.
I do not recommend the Prime Rib Steak. It was disgusting!
Elaine
Atmosphere: 4
Food: 2
Service: 4
Restaurantji Recommends
The restaurant has a welcoming, community feel.
I like how the environment is casual yet refined.
Very helpful, super friendly and inviting I always have a great experience Paige is top tier at running a good crew that’s friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Broccoli Cheddar, Cookie
My girlfriend and I paid $30 for our sandwiches and we usually get bigs for our sandwiches. Tonight it looks like we paid for a big, but got a portion a small. Our sandwiches are mostly of our toppings, and barely any protein. This was unacceptable to spend $30 on something that is supposed to fill me up. Now, I don’t think I’ll be coming back.
Atmosphere: 5
Food: 1
Service: 1
The worker making the sandwiches at 8:30pm Tuesday, Aug 19th, was incredibly rude and frustrated we were ordering food.
Her name started with “M” and this is the second time we’ve had a problem with her attitude.
The first time was a month ago, walking into the store and hearing her yelling at her coworker, seemingly frustrated, making it really awkward.
The second time, most recently, she rolled her eyes and visibly was mad that I wanted bacon on my sandwich. I wanted more stuff but at this point, I just wanted to get out of there asap.
I won’t be returning to this location, as I only associate it with her bad vibes now. I get times can be rough, but damn girl! You ain’t gotta take it out on your coworkers and customers!
Disappointed as the food was pretty good…
Atmosphere: 1
Food: 4
Service: 1
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