Village at Westlake FSU

Today is Dec 10, 2024. Ordered the Cobb salad. It had hardly any chicken on it and more bacon. I should have had them remove the bacon because it caused the salad to be super salty. There is supposed to be hard boiled egg on this salad and it didn’t have any. As an ex-employee (I worked for Chick-Fil-A in Victoria TX under Elaine Denton back in 1989) I was a bit disappointed today. I will say however, the boy in the drive thru at the pick up site was super super sweet and I loved his personality. He had sandy blonde wavy hair and had such a warm personality. Only giving 2 stars because my salad was not good or up to standards and at the end of the day its about the food and quality and for the high proces now it was certainly a dissappointment. Was there at 6:30PM before my 12 hour night shift in the Hospital across the street which now has out ER open 24/7. Westlake Medical.

Never actually had their food cause finally left after 3 hours in drive thru line.

Atmosphere: 4

Food: 4

Service: 4

What can i say its chick-fil-a yummy

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chick-Fil-A Waffle Potato Fries, Lemonade, Spicy Chicken Sandwich

I have symptomatic celiac disease. The only fast food restaurant that has a dedicated fry-only fryer and gluten free bun is Chick-fil-A. I have eaten the same meal I ordered probably 10 times in the last year with zero reaction… today was the exception.

I had gotten a ton of blood drawn (still fasting at 3:30 PM, by the way) right up the road, and thought I’d stop really quick to eat before driving the hour commute to my daughters school. I ordered on the app, same thing I always do. Luckily I checked the bag — I was missing the gluten free bun I paid almost $2 for, and they had put a COLD grilled chicken filet with a piece of lettuce on top. I ordered a club — strike number 2.

Not only was the employee arguing with me that my order was RIGHT (like I didn’t place the order or something????), when she brought back the “right” thing (same cold filet, hard cheese and cold bacon) , she included two cookies as an APOLOGY. Girl… You put two wheat cookies in a bag containing food for someone who JUST told you it will make them sick as an apology. I literally just laughed a drove off before I started to cry.

Against my better judgement, my literal starvation won the war and I am now writing this on the porcelain throne hugging a trash can. I’ve never been so sick from Chick-fil-A and I’m actually pretty sad. I developed an eating disorder called ARFID after being diagnosed with celiac disease because it is so painful to be sick that I would just not eat out of fear. Now one of my main safe foods is no longer safe in my mind.

I am extremely disappointed by the response of the restaurant. It’s easy to change your gloves, and put food in another bag. It’s your literal job and now I get to spend my weekend living on pedialyte and Zofran because someone else didn’t want to take 60 seconds to ensure I would be safe. What a joke.

Atmosphere: 1

Food: 1

Service: 1

This Chick-fil-A is on point. Extremely consistent, very friendly employees, they remember your name, are extremely polite. The food is always fresh and hot. The only downside I can think of is the packs of high schoolers who are loud and take up a lot of seating. Hard to avoid that in this part of town though.

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Chick-Fil-A Waffle Potato Fries

Always fast

Atmosphere: 5

Food: 5

Service: 5

I think all chic filas are good.., this one is no different.. excellent in every way

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chick-Fil-A Waffle Potato Fries, Cobb Salad

Came for work, brought 12 people to eat only to feel like they couldn’t be bothered to do their job. The first thing you see is the first person you interact with & that person WILL influence how you feel about the experience. What ever individual working drive thru the night we got in already set the tone by VISIBLY ROLLING HER EYES as she saw us approach. Very disappointed in the employee & also management.

Also remind your employees that just because they think “we are the customer” doesn’t mean some of us don’t know exactly the minimum requirement of service jobs.

We had to go some where else & it was especially great to feel unwelcome after driving all day, worse chick fil experience of my life.

Atmosphere: 1

Food: 1

Service: 1

Is it me or can these “large fries “ fit in a medium cup

Food: 5

Service: 3

First time here ? we are in vacations from California what a rude attitude by the girl I’m just want a piece of lettuce because my sandwich doesn’t have lettuce so she try to charge me wowww never mind ? Monday-may-27 Memorial Day between 12:00 - 4:00pm cashier Blake was amazing guy great attitude good job Blake you have amazing personality more people like you please ?

Atmosphere: 1

Food: 2

Service: 3

Recommended dishes: Chick-Fil-A Waffle Potato Fries, Chick-Fil-A Sauce

But, no cheeseburgers!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chick-Fil-A Waffle Potato Fries, Chick-Fil-A Sauce, Spicy Chicken Sandwich

Only gave me 2 chick fil a sauces for a deluxe meal, large fry and 8 count chicken nugget ??‍♂️

Atmosphere: 5

Food: 5

Service: 4

This location is the worst chick fil a in the nation!! They have a stank attitude and are very rude. They got my order wrong and was upset that I wanted a refund. I’ve never encountered such bad behavior from any chick fil a before. The girl’s name that I spoke to is Maria.

Atmosphere: 1

Food: 5

Service: 1

Honestly worse service evernever going back ????

Food: 3

Service: 1

Can I say more? They are the echelon in customer service. And the food we'll speaks for itself. Never disappointed with anything on their menu.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Waffle Potato Fries Waffle Potato, Chick-Fil-A Waffle Potato Fries