ordered 5 bacon and sausage croissants for family and got home with them and there was no bacon on any one of them. when i called the restaurant first of all the manager didnt know how to answer the phone professionally, then she insisted that they had put bacon on them and argued with me about it. she actually hung up the phone on me and then refused to answer when i called back twice. i paid over $20 for these sandwiches and theyre going to practically call me a liar, instead of simply apologizing for their mistake. if they had put bacon on them in the first place then why would my brother have to bring them back to the store to get the bacon that i literally paid for. terrible customer service and terrible quality control. from reading other reviews poor management is apparently a problem at this location. check your food before leaving, sadly i will never come here again. id rather go to the bk on loop 336 where they are usually pleasant. TRAIN YOUR PEOPLE BETTER
Diana
I came to get lunch place wasn’t busy I ordered whopper no pickles no cheese first time got pickles no tomatoes no onions took back they gave me whoooer with cheese third time the lady acted like I messed up so I ordered again after a while she comes back no sandwich wants to see my receipt I said just keep it all and left it was so annoying as I o my have a thirty min lunch It’s not that difficult and when you screw up don’t try blaming the customer
Atmosphere: 1
Food: 1
Service: 1
Jc Teacher
Tried the brisket burger jr, it was good. Onion rings great. Service was good
Atmosphere: 5
Food: 5
Service: 5
Rob Garrett
I went in there about 20 minutes ago through the drive-through to order a small fry because they do breakfast and lunch all day. I asked for a small fry. The lady asked me if I wanted hashbrowns then when I told her I decided to change my order she got an attitude when I asked for her first name so I could let the general manager know how I was being treated. She told me that I was crazy. She was not being rude argued with me at the window. Then when I was gonna try to order something at the window. If this lady that was running the drive-through and saying she is, the manager is your standard of management and customer service. This is very parkour. You need to retrain rethink and redo this employee.
Jorge Ventura
Stopped by for lunch and the service was fast but the burger was burnt. I ended up throwing it away so I'd say check your food before you leave.
Food: 1
Service: 3
Lacey Ruth
Absolutely have it your way here! Delicious
Atmosphere: 4
Food: 4
Service: 4
Mac DeLeon
Great service, the food is always on point.
Atmosphere: 5
Food: 5
Service: 5
Jeffrey Halstead
All the greats,whoppers,fries,chicken fries,my favorite rodeo burger extra pickle,onion and extra BBQ sauce.
Atmosphere: 5
Food: 5
Service: 5
Steve Skinner
You can't have it your way anymore. They have extra charge for tomatoes, lettuce, etc. That just stopped me from coming back
valerieann78
Wow wow!!!! excellent customer service from Landon and Alondra !!! They are so helpful happy and polite!! My new favorite place to eat !! Thank you so much!!!!
We ate inside around 7pm and The service was Quick, food fresh and made correctly but the roof or AC was leaking inside and on the booths. The manager i suppose (tall guy with blonde hair) was very apologetic and helped us find a seat so we avoided the area. The staff was cleaning it up and I'm assuming working on the solution. Overall good experience.
Atmosphere: 2
Food: 5
Service: 5
Collins
Nice and clean, and nice employees.
Atmosphere: 4
Food: 4
Service: 4
Shamim Mitu
I was quite hungry. So wanted to grab a quick bite. Ordered me an impossible sandwich. Let's talk about service. Ordered from drive thru. After paying for the food was waiting at the window. Young girl handed me the food and I thanked her she was on the phone 📱 and didn't hear me and walked away from the window, the she realized and came back to thank me. Is it allowed to use phone while working?? Food was burnt.
Food: 1
Service: 2
T Love
Went late after a long day of work. It was the best bk meal I've had in years!!!! The burger was so fresh and HOT!!! The fries were hot and salted! The drink was crisp and refreshing!!! Didn't expect a meal like that at 10pm. I drove all the way to Montgomery and my food was still warm. The meat didn't have that hard rim like it had been sitting and the bun was so fresh I had to write a review! Keep up the great work!!! Thank you for an awesome dinner!!!
Atmosphere: 5
Food: 5
Service: 5
Ron Morris
Great burger, veggies chrisp. Fries were cooked not soggy.
ordered 5 bacon and sausage croissants for family and got home with them and there was no bacon on any one of them. when i called the restaurant first of all the manager didnt know how to answer the phone professionally, then she insisted that they had put bacon on them and argued with me about it. she actually hung up the phone on me and then refused to answer when i called back twice. i paid over $20 for these sandwiches and theyre going to practically call me a liar, instead of simply apologizing for their mistake. if they had put bacon on them in the first place then why would my brother have to bring them back to the store to get the bacon that i literally paid for. terrible customer service and terrible quality control. from reading other reviews poor management is apparently a problem at this location. check your food before leaving, sadly i will never come here again. id rather go to the bk on loop 336 where they are usually pleasant. TRAIN YOUR PEOPLE BETTER
I came to get lunch place wasn’t busy I ordered whopper no pickles no cheese first time got pickles no tomatoes no onions took back they gave me whoooer with cheese third time the lady acted like I messed up so I ordered again after a while she comes back no sandwich wants to see my receipt I said just keep it all and left it was so annoying as I o my have a thirty min lunch It’s not that difficult and when you screw up don’t try blaming the customer
Atmosphere: 1
Food: 1
Service: 1
Tried the brisket burger jr, it was good. Onion rings great. Service was good
Atmosphere: 5
Food: 5
Service: 5
I went in there about 20 minutes ago through the drive-through to order a small fry because they do breakfast and lunch all day. I asked for a small fry. The lady asked me if I wanted hashbrowns then when I told her I decided to change my order she got an attitude when I asked for her first name so I could let the general manager know how I was being treated. She told me that I was crazy. She was not being rude argued with me at the window. Then when I was gonna try to order something at the window. If this lady that was running the drive-through and saying she is, the manager is your standard of management and customer service. This is very parkour. You need to retrain rethink and redo this employee.
Stopped by for lunch and the service was fast but the burger was burnt. I ended up throwing it away so I'd say check your food before you leave.
Food: 1
Service: 3
Absolutely have it your way here! Delicious
Atmosphere: 4
Food: 4
Service: 4
Great service, the food is always on point.
Atmosphere: 5
Food: 5
Service: 5
All the greats,whoppers,fries,chicken fries,my favorite rodeo burger extra pickle,onion and extra BBQ sauce.
Atmosphere: 5
Food: 5
Service: 5
You can't have it your way anymore. They have extra charge for tomatoes, lettuce, etc. That just stopped me from coming back
Wow wow!!!! excellent customer service from Landon and Alondra !!! They are so helpful happy and polite!! My new favorite place to eat !! Thank you so much!!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
We ate inside around 7pm and The service was Quick, food fresh and made correctly but the roof or AC was leaking inside and on the booths. The manager i suppose (tall guy with blonde hair) was very apologetic and helped us find a seat so we avoided the area. The staff was cleaning it up and I'm assuming working on the solution. Overall good experience.
Atmosphere: 2
Food: 5
Service: 5
Nice and clean, and nice employees.
Atmosphere: 4
Food: 4
Service: 4
I was quite hungry. So wanted to grab a quick bite. Ordered me an impossible sandwich. Let's talk about service. Ordered from drive thru. After paying for the food was waiting at the window. Young girl handed me the food and I thanked her she was on the phone 📱 and didn't hear me and walked away from the window, the she realized and came back to thank me. Is it allowed to use phone while working??
Food was burnt.
Food: 1
Service: 2
Went late after a long day of work. It was the best bk meal I've had in years!!!! The burger was so fresh and HOT!!! The fries were hot and salted! The drink was crisp and refreshing!!! Didn't expect a meal like that at 10pm. I drove all the way to Montgomery and my food was still warm. The meat didn't have that hard rim like it had been sitting and the bun was so fresh I had to write a review! Keep up the great work!!! Thank you for an awesome dinner!!!
Atmosphere: 5
Food: 5
Service: 5
Great burger, veggies chrisp. Fries were cooked not soggy.
Atmosphere: 5
Food: 5
Service: 5
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