Burger King

9614 FM 1097, Willis
(936) 856-8698

Recent Reviews

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Semi-Country SAHM

My kiddos and I always order online and have never had a bad experience. Our food is always hot, fresh, and CORRECT! The same can't be said for some other fast food establishments sadly. We still check our orders before driving off, but they always make our orders correctly and they are so friendly at the window.

Atmosphere: 5

Food: 5

Service: 5

Dave Coffee Guy

I went through the drive through and I got quality service and perfectly prepared food!

Atmosphere: 4

Food: 4

Service: 4

Alejandro M

Ordered breakfast through the app while breakfast orders were still being accepted. When I arrived to pick it up, the restaurant refused to make it because they were “no longer serving breakfast.”

If the app allows breakfast orders, they need to honor them — or stop taking orders once breakfast ends. Wasted my time and money.

Keith David

First, they gave someone else's order so I had to go back. Then, when I did get my order it was all wrong! I paid extra for onion rings on my burger and there was none. I wanted it with no onions or pickles and both burger were loaded with them. To top it all off the lady at the window was screaming so loud at the guy to wrap up my food, I could hear her with the window closed. She was also so dirty it made me not even want to eat the food. I will not be going back to this one! Also my food was cold and stale. Come on people, customer service much!

DISAPPOINTED! AND STILL HUNGRY!

Atmosphere: 1

Food: 1

Service: 1

Joy Yang

Went for lunch at this location yesterday the cashier & the manager were both awesome, the SpongeBob pineapple icee tasted amazing

Recommended dishes: French Toast Sticks

Stephanie Lewis

Love burger king

Atmosphere: 5

Food: 5

Service: 5

Jeff Taggart

Why do you have to make the parking lot smell so good to draw us in and get disappointed. I shouldn't really be though, I know what I'm buying... at least it's clean and friendly employees.

Atmosphere: 4

Food: 2

Service: 3

Gemma Smith

Met the kindness kid, walked in on crutches to order and he paid for my meal and helped to back to vehicle. Never meet anyone willing to help like this anymore.. Raised right and made impression. Good souls are still out there.

Food: 5

Service: 5

Debbie Walters

So great! The gal at the drive thru this morning at 7am was amazing! She went the extra mile!

Atmosphere: 5

Food: 5

Service: 5

Joey Tarver

Literally paid for a number 3 with onion rings and their stupid mozzarella sticks. Drove 20 minutes back home with no burger! Yall are a joke! At least you got my kids nuggets and fries right so she could eat when we got home.

sandra prim

Went there to get our Boo Bucket. Decor was cute.

Atmosphere: 5

Food: 5

Service: 5

Chris Glenn

Appears to be very understaffed

Atmosphere: 2

Food: 4

Service: 2

crystal

ordered 5 bacon and sausage croissants for family and got home with them and there was no bacon on any one of them. when i called the restaurant first of all the manager didnt know how to answer the phone professionally, then she insisted that they had put bacon on them and argued with me about it. she actually hung up the phone on me and then refused to answer when i called back twice. i paid over $20 for these sandwiches and theyre going to practically call me a liar, instead of simply apologizing for their mistake. if they had put bacon on them in the first place then why would my brother have to bring them back to the store to get the bacon that i literally paid for. terrible customer service and terrible quality control. from reading other reviews poor management is apparently a problem at this location. check your food before leaving, sadly i will never come here again. id rather go to the bk on loop 336 where they are usually pleasant. TRAIN YOUR PEOPLE BETTER

Diana

I came to get lunch place wasn’t busy I ordered whopper no pickles no cheese first time got pickles no tomatoes no onions took back they gave me whoooer with cheese third time the lady acted like I messed up so I ordered again after a while she comes back no sandwich wants to see my receipt I said just keep it all and left it was so annoying as I o my have a thirty min lunch It’s not that difficult and when you screw up don’t try blaming the customer

Atmosphere: 1

Food: 1

Service: 1

Jc Teacher

Tried the brisket burger jr, it was good. Onion rings great. Service was good

Atmosphere: 5

Food: 5

Service: 5

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