Chick-fil-A

12310 Old Montgomery Rd, Willis
(936) 228-7503

Recent Reviews

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charlene inman

Today's visit I ordered carry-out to eat in so that my food would be ready when I arrived and I could avoid any line to hang with friends and small children. I was two minutes out (didn't have location on) but said I was at restaurant. By the time I arrived, found parking (lot was full, pouring rain) and got inside, it was well over 5 minutes. When I went inside, order wasn't ready, but they got my coffee (lukewarm) and creamer while I waited. My friends got in line and ordered while I was waiting for mine. Their table service came to them while I was still waiting for my carryout ( a breakfast sandwich, fruit). I asked about it and they said they would check. It was sitting there waiting, along with other orders, and also lukewarm.
I rarely eat in a CFA anymore, but this is not my normal experience for any CFA, so I'm hoping this was an exception.
My coffee refill was hot and fresh, better than the first! 🎉
Staff was courteous, as always, and regularly checked on our table to see if we needed anything.

Christine Schoech

I live Chick-Fil-A! My new fave is the Crunchy Kale Salad that I top with the naked grilled tenders. Perfection! My daughter usually gets the spicy chicken sandwich w/waffle fries. Even when they're super busy at the drive-through, service is tasty & friendly ... they've got it down to a art!

Allison Strong

Very cordial service in drive through.

Alice Splinter

The only downside to this location is the bathroom is tiny and the women’s bathroom small size and changing table location makes it difficult to easily change the baby. Food and service were great!!

Barbara Garcia

This location does not allow you to order water from the mobile app. I ordered at the table and asked for water when they brought the food. She seemed annoyed. Not the chick fil an experience I’m used to. I now drive into Conroe to a location that allows you to order water in the mobile app, has better food quality and provides better service.

Kailyn Huntley

I frequent this location and usually have great service. However, tonight I ordered three meals and one meal was not in the bag but I did not notice until I got home. I drove back and asked for it and the person at the window looked at me like I was lying. She even asked if the sauce I asked for was in the bag and I said know and reiterated what it was, only to find out they forgot the sauce AGAIN when I got home. I'm not sure what is going on because they are usually great.

Linda Murray

Always good food

Dani MCDonald

Stopped by and got our free chicken sandwich and lemonade from the app! Got items via rewards! Got free medium water cups thank you and a dog treat with our sweet Bronco boy!

Josh

Fast service and great food!!!!

Mel Yakabuza

Worst customer service at a CofA! Ordered curb side and they didn't even bring it out. Went in to grab it myself and they were missing an item from online rewards points. Asked for a resolution and was only told to go solve it with customer service online. At this point let me cook the food myself too...

dele Ola

Fast Service

Joely Moore

Came to the drive-through with an easy order of a chicken sandwich no pickles meal with a medium lemonade. Went back through the drive-through because my medium fry seemed to not be included in the order so I let them know, they gave me a medium fry. That was the bottom of the fryer. Placed three good fries on top of my container.

Erica Fuentes

Always the freshest food

Paul Caldera

So I wanna start off by saying we love this place or should I say we love chick-fil-a but we had made our stop here today place my order we ordered 3 items all large we go to pick up our order at the drive tru and the young lady tried handing me 3 small drinks I was like I asked for the drinks and fries to be large and she changed me extra too get all 3 items a large so I ask why should I pay extra for y’all’s mistake well I did paid and told that young lady that I will never return to this location

Lisabeth Lavergne

Love to take the kids to play!

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