Pure awesomeness....can't rush perfection. Their calzones are awesome....always get the meatlovers and soooo glad...sooo yummmmm.
Atmosphere: 5
Food: 5
Service: 5
Jay Knapp
I just placed the order for delivery, through the app which is having issues to say the least. So, I placed the order it wouldn’t let me add marinara sauce. Thinking this would be easy breezy, yeah right.
So, I call to add the two marinara sauces. Guy tells me on the phone “tell me what you ordered, I proceeded to tell him.” He says, “oh, your order says it’s fiery cheesy bread.” I told him I was having issues with the app, he admitted “yes, the app was having extreme issues, it adds stuff, takes stuff, and also puts stuff people don’t order. Umm I’ll go the manager.”
Manager comes on named Makenzie, says “yes, we have been having app issues, it’s not really our issue, its corporate issue.” Which it should have been handled differently. I said is there anything we can do? She said “it hasn’t left the store or it hasn’t been made yet, it’s Carolina reaper bread.” I told her my wife and I “couldn’t have either we are allergic, could we please change it so it wouldn’t be a medical issue.” She said she couldn’t since it’s “not her issue.”
Which is CRAZY to me because IT HASN'T BEEN MADE OR LEFT THE STORE YET…I said look, “Since you or your store isn’t willing to correct your stores issue.” Wild so total cost is $45.21 I gave an $8 tip which people today will tell you that’s high most people don’t tip at all anymore. So, she tells me “it’s not her issue.” I’m done playing this back and forth so I say, “well, charge me to fix your issue and let’s get this show on the road.” Charges me, $9.18 so at this point, we are now at $54.39 and WHAT A JOKE.
My family and I SHOULD have just went out to dinner instead. At least the money would have been worth it. I promise this is a FIRST AND LAST TIME for us. Honestly, if anyone is reading this, please pick a different pizza place if you live in the Willis area because these people don’t care about health concerns, mistakes made on their OWN app, there is no accountability here.
I know my family really wanted pizza and it’s going to be sad to tell them, that we will NEVER order from this place ever again. I wish we would have went where I wanted to go, which was Cilantro’s. I mean for $54.39, at least it would actually worth the money. Please if corporate would like to reach out to me. I WOULD BE MORE THAN HAPPY TO DISCUSS THE ISSUE. Because this is NOT THE WAY YOU DEAL WITH PEOPLE!!!
Atmosphere: 1
Food: 1
Service: 1
Alexandria Sczuroski
Had a little mishap with a pizza... Looked like driver stopped short and well, the rest is history. I've ordered from other local pizza places, from missing food, to wrong food... And always somehow my fault... And I'll need to go pick it up.. send pictures... ECT ECT Not Marcos .. honestly, great customer service. Didn't give me any grief. Offered to fix it and redeliver... I am very thankful and appreciative of the great customer service. I like spending my money were it is appreciated. Thank you for being cool and offering a resolution. I can tell you from experience your competitors are not on that level. I wish I could figure out how to add the picture of the pizza in question.. it is funny
Atmosphere: 5
Food: 5
Service: 5
Greg White
Great pizza. NY style is the best
Recommended dishes: Fiery Pepperoni Pizza, Pepperoni Magnifico, The Works
Rea Mark
I’ve been a loyal Marco’s Pizza customer for years — even before moving to Willis — but this location has truly raised the bar. Every order seems to get better. The fresh ingredients, the perfectly baked crust. And just as important the management is warm, attentive, and clearly takes pride in what they do.
It’s rare to find a place that gets both quality and service right, but this Marco’s is doing that. Consider me impressed — and officially spoiled — by this Willis location.
Atmosphere: 5
Food: 5
Service: 5
Sarah Cruz
This Marcos Pizza location has really good customer service by both the front end employees and delivery drivers. When I ordered my pizza online I forgot to add soda to my order, well I called the store and the lady who answered helped me and was super sweet. The delivery driver was also very nice. And my pizza always comes out delicious. I definitely recommend.
Atmosphere: 5
Food: 5
Service: 5
OpalSparks Krysal
This is the slowest Marco's pizza I have ever been to. They never have the food ready on time, they took like 5 minutes to check me in, and apparently I have to check the inside of the pizza boxes now because the pizzas were undercooked, the garlic sauce was not there, and they didn't cut my fiance's pizza into squares like he specifically selected in the app. Their chicken wings are also unbelievably salty compared to the other Marcos locations I have been to.
This Marcos Pizza does not deserve to be considered a Marcos Pizza. Why does almost every restaurant in Willis insist on being either poorly run, having poor customer service, or having low quality food?
Atmosphere: 2
Food: 3
Service: 2
Cameron Dunn
Been going here every Friday since they opened. Ive never once had a reason to complain.
Atmosphere: 5
Food: 5
Service: 5
Marnie Hager
Bye Pizza Hut...didn't think they deserved to where I live....Did not disappoint!!! Hot fresh ...needs delivery signs . Sorry I didn't know ...Delicious
Smoke 1
Marco's Pizza is awesome they just delivered a beautiful pizza! Thanks guys!!!
First time having Marco's pizza. Not sure why I waited so long. Good pizza!
Atmosphere: 4
Food: 5
Service: 5
Ryans here
I tried them because of a pizza deal they were having. Surprisingly the new york style pizza was pretty good. Everything tasted fresh.
Atmosphere: 3
Food: 4
Service: 4
Mark Mansfield
Great pizza for the price!
Food: 4
Service: 5
David
Best food ever. I never post. This is awsome food. I will never order anywhere else
Atmosphere: 5
Food: 5
Service: 5
Dominique Slone
My family loved the Marcos Willis location! We order online and they’re always done on time and very friendly. Our pizza is always hot and tasty! We love the Tuesday BOGO deal.
Pure awesomeness....can't rush perfection. Their calzones are awesome....always get the meatlovers and soooo glad...sooo yummmmm.
Atmosphere: 5
Food: 5
Service: 5
I just placed the order for delivery, through the app which is having issues to say the least. So, I placed the order it wouldn’t let me add marinara sauce. Thinking this would be easy breezy, yeah right.
So, I call to add the two marinara sauces. Guy tells me on the phone “tell me what you ordered, I proceeded to tell him.” He says, “oh, your order says it’s fiery cheesy bread.” I told him I was having issues with the app, he admitted “yes, the app was having extreme issues, it adds stuff, takes stuff, and also puts stuff people don’t order. Umm I’ll go the manager.”
Manager comes on named Makenzie, says “yes, we have been having app issues, it’s not really our issue, its corporate issue.” Which it should have been handled differently. I said is there anything we can do? She said “it hasn’t left the store or it hasn’t been made yet, it’s Carolina reaper bread.” I told her my wife and I “couldn’t have either we are allergic, could we please change it so it wouldn’t be a medical issue.” She said she couldn’t since it’s “not her issue.”
Which is CRAZY to me because IT HASN'T BEEN MADE OR LEFT THE STORE YET…I said look, “Since you or your store isn’t willing to correct your stores issue.” Wild so total cost is $45.21 I gave an $8 tip which people today will tell you that’s high most people don’t tip at all anymore. So, she tells me “it’s not her issue.” I’m done playing this back and forth so I say, “well, charge me to fix your issue and let’s get this show on the road.” Charges me, $9.18 so at this point, we are now at $54.39 and WHAT A JOKE.
My family and I SHOULD have just went out to dinner instead. At least the money would have been worth it. I promise this is a FIRST AND LAST TIME for us. Honestly, if anyone is reading this, please pick a different pizza place if you live in the Willis area because these people don’t care about health concerns, mistakes made on their OWN app, there is no accountability here.
I know my family really wanted pizza and it’s going to be sad to tell them, that we will NEVER order from this place ever again. I wish we would have went where I wanted to go, which was Cilantro’s. I mean for $54.39, at least it would actually worth the money. Please if corporate would like to reach out to me. I WOULD BE MORE THAN HAPPY TO DISCUSS THE ISSUE. Because this is NOT THE WAY YOU DEAL WITH PEOPLE!!!
Atmosphere: 1
Food: 1
Service: 1
Had a little mishap with a pizza... Looked like driver stopped short and well, the rest is history. I've ordered from other local pizza places, from missing food, to wrong food... And always somehow my fault... And I'll need to go pick it up.. send pictures... ECT ECT
Not Marcos .. honestly, great customer service. Didn't give me any grief. Offered to fix it and redeliver... I am very thankful and appreciative of the great customer service. I like spending my money were it is appreciated.
Thank you for being cool and offering a resolution. I can tell you from experience your competitors are not on that level. I wish I could figure out how to add the picture of the pizza in question.. it is funny
Atmosphere: 5
Food: 5
Service: 5
Great pizza. NY style is the best
Recommended dishes: Fiery Pepperoni Pizza, Pepperoni Magnifico, The Works
I’ve been a loyal Marco’s Pizza customer for years — even before moving to Willis — but this location has truly raised the bar. Every order seems to get better. The fresh ingredients, the perfectly baked crust. And just as important the management is warm, attentive, and clearly takes pride in what they do.
It’s rare to find a place that gets both quality and service right, but this Marco’s is doing that. Consider me impressed — and officially spoiled — by this Willis location.
Atmosphere: 5
Food: 5
Service: 5
This Marcos Pizza location has really good customer service by both the front end employees and delivery drivers. When I ordered my pizza online I forgot to add soda to my order, well I called the store and the lady who answered helped me and was super sweet. The delivery driver was also very nice. And my pizza always comes out delicious. I definitely recommend.
Atmosphere: 5
Food: 5
Service: 5
This is the slowest Marco's pizza I have ever been to. They never have the food ready on time, they took like 5 minutes to check me in, and apparently I have to check the inside of the pizza boxes now because the pizzas were undercooked, the garlic sauce was not there, and they didn't cut my fiance's pizza into squares like he specifically selected in the app. Their chicken wings are also unbelievably salty compared to the other Marcos locations I have been to.
This Marcos Pizza does not deserve to be considered a Marcos Pizza. Why does almost every restaurant in Willis insist on being either poorly run, having poor customer service, or having low quality food?
Atmosphere: 2
Food: 3
Service: 2
Been going here every Friday since they opened. Ive never once had a reason to complain.
Atmosphere: 5
Food: 5
Service: 5
Bye Pizza Hut...didn't think they deserved to where I live....Did not disappoint!!! Hot fresh ...needs delivery signs . Sorry I didn't know ...Delicious
Marco's Pizza is awesome they just delivered a beautiful pizza! Thanks guys!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
First time having Marco's pizza. Not sure why I waited so long. Good pizza!
Atmosphere: 4
Food: 5
Service: 5
I tried them because of a pizza deal they were having. Surprisingly the new york style pizza was pretty good. Everything tasted fresh.
Atmosphere: 3
Food: 4
Service: 4
Great pizza for the price!
Food: 4
Service: 5
Best food ever. I never post.
This is awsome food. I will never order anywhere else
Atmosphere: 5
Food: 5
Service: 5
My family loved the Marcos Willis location! We order online and they’re always done on time and very friendly. Our pizza is always hot and tasty! We love the Tuesday BOGO deal.
Atmosphere: 5
Food: 5
Service: 5
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