Panda Express
12725 Interstate 45 N, Willis
(936) 427-9698
Recent Reviews
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If your food didnt taste good it would of got no stars. Slow as hell. Told to wait in parking lot for cold food. Thanks
Atmosphere: 1
Food: 5
Service: 1
Always fresh. Always nice.
Atmosphere: 5
Food: 5
Service: 5
Was pretty amazed by the customer service, as I did not go inside. They were extremely busy & still managed to accommodate my requests. Food was fresh, DELICIOUS, & absolutely devious with the ability to remain kind despite my tonal shift. Miss Hannah, Mr. Michael, & Miss Danielle were extremely helpful & understanding.
Atmosphere: 5
Food: 5
Service: 5
Panda Express was hot & quick. Soda was ready to go. Employees were polite. Facility was clean. 👍🏻👍🏻
Atmosphere: 5
Food: 5
Service: 5
Cooks should not be eating
Atmosphere: 1
Food: 1
Service: 1
I was as sled if I wanted to donate my change. I respectfully decline. They gave me my change less 90cents. I had to force them to give me my change. Unacceptable. The food was good.
Food: 5
Service: 1
My first time here and I was needing some help with the menu. Alicia S. was so kind, helpful and patient with my questions. She had a smile on her face the entire time, service was great and I’ll be returning. The entire place was very clean and food delicious!
Atmosphere: 5
Food: 5
Service: 5
I was just in for dinner tonight and noticed that Alicia was super kind and polite with her attitude serving customers. As well, she kept herself busy with cleaning tables and the other areas when customers were not in line. Great personality and work ethic !
Atmosphere: 5
Food: 5
Service: 5
Ordered online on their website, was not told the lobby would be closed and that we’d have to go through the drive through. We get there at estimated time, they gesture us to go through the drive through, no other explanation. As a fellow food service worker, this is honestly kind of disappointing. No warnings or anything prior to ordering, expected to wait another 15-20 minutes in a drive through for food we ordered online and expected to just pick up. Who wants cold food over something like this? Sixty dollars of cold food. Honestly would’ve been fine had we gotten told “hey, lobby is closed go through drive through”. I get things happen but regardless of that, it’s the lack of communication that makes this situation matter in the end.
☆ ☆☆☆☆ (0 star)
One of the worst customer experiences I’ve ever had. Since, they rarely happen.
I arrived about 45–48 minutes before closing (they close at 10:00 PM) and went through the drive-thru. The employee waited until after I ordered to tell me they didn’t have any of the items I asked for. When I asked what was available, I was told they only had one “meat” option (the mushroom/cucumber dish) and that they had no noodles and no fried rice. The response was rude and dismissive.
Because there were basically no options, I said “never mind” and started to leave—but something felt off. So I parked and walked toward the front door to verify.
As soon as an employee who appeared to be a manager (based on uniform) saw me walking up, he ran to the door and locked it in my face, despite the store clearly still being open. When I looked at him in confusion, he immediately walked to the back and refused to look up, essentially hiding while I stood there.
I took a photo only because of how unprofessional and unbelievable the situation was. While I was doing so, the manager looked up, noticed my phone, and began laughing with another employee about locking the door on me.
After leaving, I checked the reviews and noticed many others reporting very similar behavior, which makes this even more concerning.
This happened well before closing, not at the last minute. Completely unacceptable behavior, extremely rude staff, and zero accountability. I would not recommend this location at all.
Atmosphere: 1
Service: 1
Restaurantji Recommends
It's always a quick trip to Panda Express, fast and friendly service
In and out the door in less than 6min
Atmosphere: 5
Food: 5
Service: 5
This location has improved significantly over the last few months. It must be under new management. The entrees were almost 100% available on my last few visits. Before, there was a problem with product availability. Not anymore. Good job.
Atmosphere: 4
Food: 5
Service: 5
I love the beef and broccoli and the orange chicken but sadly I would have given it a five star but the chow mein and the rise had no flavor it very sad
Atmosphere: 5
Food: 4
Service: 5
Great food! Service was on point. Food all looked great to. Make sure you grab some spring rolls and rangoons as well. So good! The cashier forgot to to ring up the spring rolls and rangoons, as someone ask her a question about food being cooked, but I knew 14 something was too cheap for what we ordered. I told her, she was grateful and said thank you so much for bringing it to my attention. The dining area is large and pleasant to sit in for dining in. THERE IS A DRIVE THRU AT THIS LOCATION.
Atmosphere: 5
Food: 5
Service: 5
I had came here and the place looked a little dirty,the lady that did my food was named Yan.she was slow and whenever I asked her if I could get the fried rice she had given me white and whenever I was yelling at her to stop she kept going until it was full and made a fuss whenever it was changed.It wasn’t only me but other people had to yell at her,she was only interested in talking with her friends and not helping others .Food was ok but wouldn’t recommend coming here
Atmosphere: 2
Food: 3
Service: 1
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