We ordered delivery and the wings were a solid disappointment with absolutely no sauce on the boneless and a buttery watery puddle in the garlic Parmesan even though we ordered hot honey and bbq. The pizza was bland and chewy. Never ordering again
Atmosphere: 1
Food: 1
Service: 1
Victoria DeLeon
I don’t normally leave reviews, but I must say that this was the most poor experience in ordering from Papa John’s I’ve had! I normally order from the one on 336, I’ve ordered several times from there with exceptional experience and quality. However, after learning about this location, I thought it was nice to have another Papa John’s nearby to order from…. Not only did my delivery order take almost 2 hours for just 1 pizza and 6 wings, the food arrived cold. The cheese on the pizza looked hardened, like the way pizza looks from the previous day. My husband and I were so hungry especially waiting so long for our food just to be delivered some cold food and we even tipped the driver good because we were happy it finally arrived.
Never ordering from here again. Do better Willis!!
Food: 1
Service: 1
George Lang
Food is always fast and amazing !!!!
Atmosphere: 5
Food: 5
Service: 5
Arlene Parada
I want to give a shout out to the manager of the restaurant who was on shift on 8/16.
We ordered 10 pizzas to be delivered at 145 PM. But we were unaware that the system doesn't take note of the time you want the pizzas delivered so the pizzas were made and delivered at the time we ordered them, two hours earlier than we needed.
We called the store- and the manager worked with us to get fresh pizzas at the right time. It was a large order and the manager was very helpful in helping us get the order right. Thank you so much.
Service: 5
Rob Garrett
I ordered 16 wings today and asked for them to be well done when I received them. They were so sauced once you shook them the way you’re supposed to it turned into nothing but liquid. The meat wasn’t even cooked as the manager tried to tell me three times through the oven when you can clearly see Because they were only ran once . The guest service and training of hospitality on this shift supervisor is Unsatisfactory.
You need to retrain your shift supervisor on Sundays this is the quality of food that they say is Papa John’s .when you’ve already had stomach issues and you asked for your wings to be cooked well done and then you called back and she said oh what do you want them burnt no I just want them cooked to the right temperature This is the disgustingness that Papa John’s Willis says it’s their standard.
Apparently, this location cannot hire enough drivers and they run everything through DoorDash. They like to blame the franchise owner or corporate but then when you call corporate, they blame the franchise so once again, I’m out some money, but I will never never order from this Papa John’s again.!!!!
Atmosphere: 1
Food: 1
Service: 1
Danny
Amazing pizza and service they exactly know what you want
Atmosphere: 5
Food: 5
Service: 5
Ella k Sabe
Great ppl! Great service! And they had paper plates for a really easy dinner! Thanks
Atmosphere: 5
Food: 5
Service: 5
Trevor Wilson
Just know if you order from here that it's gonna take 40mins plus whatever they tell you especially if the old lady is at the front counter. I understand trying to help the elderly but she just needs to get a job as a greeter at Walmart, cause the orders aren't getting put up there till 15 mins after they have came in. The food tastes like 3 day old pizza after you microwave it. Just order from the papa John's off 336 loop
Atmosphere: 1
Food: 1
Service: 1
Robson Lima
Great pizza. All simple and delicious. The way it’s supposed to be.
Atmosphere: 5
Food: 5
Service: 5
Jeffrey Halstead
It's cheaper to pick up. Our fav is extra chicken extra Alfredo.
The quality of this place has dropped significantly. Delivered pizza cold then gave us attitude when we complained. Last time we ever order from here
Atmosphere: 1
Food: 1
Service: 1
Mr J
Wouldn't mind a free pizza for my order thats taking an hr and 30mins to get to me im 7 min away from the store They gave me my order again for free and helped out with a great attitude
Atmosphere: 5
Food: 5
Service: 5
R Q
To the owner of this franchise you just lost a good customer. Paid for extra sausage on a Shaq and when I got home two pieces of pepperoni and 2 sausage on each slice. Nothing like the pictures on advertisements or past pizzas purchased. Called in to find owner has instructed employees to scale back amounts of toppings and sites they had been making them wrong in the past. Shrinkflation at its best. I would not recommend the Willis Tx location. All this new housing out here and many pizzas places to pick from. Do yourself a favor and skip it this owner is ripping people off.
Christi Kelly
Ordered a pizza it took a hour to get here and it was late and ice cold, called to speak to the manager and he said there’s nothing he can do, he was so rude and condescending I will never go back! His name is Jared he said he is the General Manager. Don’t order Delivery if you want fresh pizza 🤷🏼♀️
Nick “Rome” A
Frozen pizza from HEB is much much better but overall I say that their pizza was average. Parking was horrible!
We ordered delivery and the wings were a solid disappointment with absolutely no sauce on the boneless and a buttery watery puddle in the garlic Parmesan even though we ordered hot honey and bbq. The pizza was bland and chewy. Never ordering again
Atmosphere: 1
Food: 1
Service: 1
I don’t normally leave reviews, but I must say that this was the most poor experience in ordering from Papa John’s I’ve had! I normally order from the one on 336, I’ve ordered several times from there with exceptional experience and quality. However, after learning about this location, I thought it was nice to have another Papa John’s nearby to order from…. Not only did my delivery order take almost 2 hours for just 1 pizza and 6 wings, the food arrived cold. The cheese on the pizza looked hardened, like the way pizza looks from the previous day. My husband and I were so hungry especially waiting so long for our food just to be delivered some cold food and we even tipped the driver good because we were happy it finally arrived.
Never ordering from here again. Do better Willis!!
Food: 1
Service: 1
Food is always fast and amazing !!!!
Atmosphere: 5
Food: 5
Service: 5
I want to give a shout out to the manager of the restaurant who was on shift on 8/16.
We ordered 10 pizzas to be delivered at 145 PM. But we were unaware that the system doesn't take note of the time you want the pizzas delivered so the pizzas were made and delivered at the time we ordered them, two hours earlier than we needed.
We called the store- and the manager worked with us to get fresh pizzas at the right time. It was a large order and the manager was very helpful in helping us get the order right. Thank you so much.
Service: 5
I ordered 16 wings today and asked for them to be well done when I received them. They were so sauced once you shook them the way you’re supposed to it turned into nothing but liquid. The meat wasn’t even cooked as the manager tried to tell me three times through the oven when you can clearly see Because they were only ran once . The guest service and training of hospitality on this shift supervisor is Unsatisfactory.
You need to retrain your shift supervisor on Sundays this is the quality of food that they say is Papa John’s .when you’ve already had stomach issues and you asked for your wings to be cooked well done and then you called back and she said oh what do you want them burnt no I just want them cooked to the right temperature This is the disgustingness that Papa John’s Willis says it’s their standard.
Apparently, this location cannot hire enough drivers and they run everything through DoorDash. They like to blame the franchise owner or corporate but then when you call corporate, they blame the franchise so once again, I’m out some money, but I will never never order from this Papa John’s again.!!!!
Atmosphere: 1
Food: 1
Service: 1
Amazing pizza and service they exactly know what you want
Atmosphere: 5
Food: 5
Service: 5
Great ppl! Great service! And they had paper plates for a really easy dinner! Thanks
Atmosphere: 5
Food: 5
Service: 5
Just know if you order from here that it's gonna take 40mins plus whatever they tell you especially if the old lady is at the front counter. I understand trying to help the elderly but she just needs to get a job as a greeter at Walmart, cause the orders aren't getting put up there till 15 mins after they have came in. The food tastes like 3 day old pizza after you microwave it. Just order from the papa John's off 336 loop
Atmosphere: 1
Food: 1
Service: 1
Great pizza. All simple and delicious. The way it’s supposed to be.
Atmosphere: 5
Food: 5
Service: 5
It's cheaper to pick up. Our fav is extra chicken extra Alfredo.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The quality of this place has dropped significantly. Delivered pizza cold then gave us attitude when we complained. Last time we ever order from here
Atmosphere: 1
Food: 1
Service: 1
Wouldn't mind a free pizza for my order thats taking an hr and 30mins to get to me im 7 min away from the store They gave me my order again for free and helped out with a great attitude
Atmosphere: 5
Food: 5
Service: 5
To the owner of this franchise you just lost a good customer. Paid for extra sausage on a Shaq and when I got home two pieces of pepperoni and 2 sausage on each slice. Nothing like the pictures on advertisements or past pizzas purchased. Called in to find owner has instructed employees to scale back amounts of toppings and sites they had been making them wrong in the past. Shrinkflation at its best. I would not recommend the Willis Tx location. All this new housing out here and many pizzas places to pick from. Do yourself a favor and skip it this owner is ripping people off.
Ordered a pizza it took a hour to get here and it was late and ice cold, called to speak to the manager and he said there’s nothing he can do, he was so rude and condescending I will never go back! His name is Jared he said he is the General Manager. Don’t order Delivery if you want fresh pizza 🤷🏼♀️
Frozen pizza from HEB is much much better but overall I say that their pizza was average. Parking was horrible!
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